The Background:
First and foremost, I have been subscribed to Kaspersky for a couple years now and everyone has recently heard of the recent ban of Kaspersky services and products in the US which means that I won't be able to use their services. I also know that UltraAV is taking over as a successor to Kaspersky.
The Problem:
I have made several attempts to contact customer service through email, phone and support but so far I haven't received anything back. I even submitted several complaints and requests through the support begging them to cancel my subscription. I even went on my subscription page and there is literally no button to let me cancel the subscription.
Ways I contacted them:
Calling US phone number: (866) 328-5700
Emailing their US email: *****@*****.tld
Submitting a couple complaints or requests through their support page: https://support.kaspersky.com/us/b2c/us
The reason being that UltraAV randomly installed on my computer without permission. It feels like a breach in my online privacy and safety. Why would I want to have software that I have never heard of to be in charge of providing protection for my computer?
Also, I know cancelling the account would NOT cancel the auto-renewal and subscription.
Would someone from Kaspersky please help me with this. I have tried everything possible.
