[Софт от ASUS не работает при установленном Kaspersky]

Всем привет!

Сейчас фикс тестируется на тестовых серверах. Если всё будет хорошо, то планируется выпустить его на публичные сервера на следующей неделе(скорее всего в начале недели).

Спасибо. 

[ASUS's program cannot load when KIS latest database update]

Hello,

the fix has been published only on our test servers. We need to test it within few days to make sure, that it works properly and does not bring new problems(worse than improperly work of ASUS software). 

We plan to publish the fix on Public servers next week(I hope in the beginning of the week).

Thank you. 

[На телефоне не запускается приложение, хотя разрешение есть.]

Добрый день,

если проблема всё ещё актуальна, создайте, пожалуйста, запрос в тех.поддержку: 

https://support.kaspersky.ru/b2c/RU#contacts

Спасибо. 

[ASUS's program cannot load when KIS latest database update]

Hello to all,

Our testers have reproduced the issue on test PCs and collected needed logs. Now they are analyzing by developers in frames of the Bug 5759053: SUPPORT: Problem with ASUS SUITE

We will keep you informed.

Thank you. 

[Kaspersky Security Cloud(Free) conflicts and can't uninstall Avira Launcher(generic)._Не возможно удалить конфликт с установщиком антивируса Авира.]

Hello, 

in most cases the culprit are the following Avira leftovers:

For x86 OS:
[HKEY_LOCAL_MACHINE\SOFTWARE\X-AVCSD]
[HKEY_LOCAL_MACHINE\SOFTWARE\X-AVCSD\Launcher]

For x64 OS :
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\X-AVCSD]
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\X-AVCSD\Launcher]

Manual deletion of the registry branches above helps to resolve the issue.

Thank you. 

 

Добрый день!

В большинстве случаев причиной являются следующие хвосты Авира в реестре: 

Для x86 Операционных Систем:
[HKEY_LOCAL_MACHINE\SOFTWARE\X-AVCSD]
[HKEY_LOCAL_MACHINE\SOFTWARE\X-AVCSD\Launcher]

Для x64 Операционных Систем:
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\X-AVCSD]
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\X-AVCSD\Launcher]

Их ручное удаление помогает решить проблему.

Спасибо. 

 

[KIS blocking youtube until Firefox is reset, Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO]

Hello,

developers have analyzed the issue. The fix will be implemented in next version of the product. 

 

Workaround is described here: 

https://www.reddit.com/r/firefox/comments/em250h/ssl_error_rx_malformed_server_hello_with_the_new/

 

Workaround using Kaspersky:  to add youtube.com to SSL-check exclusions. 

 

Thank you. 

 

 

[KIS blocking youtube until Firefox is reset, Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO]

I’m also getting it with stable FF97.0.1:

 

https://eap.kaspersky.com/topic/4085/ssl_error_rx_malformed_server_hello-randomly-issue-in-youtube-site

 

Thank you for the information and logs, developers are working on it in frames of the mentioned above bug.  Now we have only two sets of logs. We need more logs from affected customers, because there are two SSL-errors were described in this topic:

 

SSL_ERROR_RX_MALFORMED_SERVER_HELLO

SSL_ERROR_BAD_MAC_READ

 

It looks like they are related, but we need more information about problem reproduction and traces from affected machines in order to resolve this issue.

 

Thank you.

 

 

 

[KIS blocking youtube until Firefox is reset, Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO]

Could you please inform me about Firefox version, you have? 

Seems, the customer from the bug has beta version of FF 98. 

 

Thank you. 

[KIS blocking youtube until Firefox is reset, Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO]

Hello,

 

I created the Bug 5501363: [SUPPORT] Youtube and some other google sites do not open in Firefox with SSL_ERROR_RX_MALFORMED_SERVER_HELLO

 

and I will keep you informed. 

 

Workaround, which must help to resolve the issue: add problematic domain to SSL-scan. Also one customer informed us, that opening new tab with problematic domain helps to resolve the issue. 

 

Thank you. 

[KIS blocking youtube until Firefox is reset, Error code: SSL_ERROR_RX_MALFORMED_SERVER_HELLO]

Hello,

we have faced to these errors only when SSL-scan settings were set to -Always scan encrypted connections.

 

Please check encrypted connections settings in Kaspersky settings, make sure, that it has default settings: 

-Scan encrypted connections upon request from components.

 

If the problem persists with default settings, create the request to technical support:

https://support.kaspersky.com/b2c/Global?_ga=2.112673602.736012082.1645197954-1355594973.1633198103#

 

Submit us traces with reboot and the problem reproduction:

https://support.kaspersky.com/15535

 

and send the number of Incident to me. 

 

Thank you.

 

[Some websites are not loaded in all my browsers. when I quit, my KSK, it works.]

Hello,

 

yes, I can confirm - the issue has appeared again.  The developers plan to fix this bug in the middle of February.

 

The only workaround for now is to exit of KSK, when you are visiting the problematic sites.

 

Thank you.

 

[I received activation mail without activation code]

I have not received any messages from them yet, I sent them an email and a message through the site and spoke with their automated answering machine on the site and sent an email to the company “nexway” and I have not received a response yet.
It's a very bad experience

Hello,

I see your incident in our base. Could you confirm, that the problem has not been resolved still?

Hello
The problem has not yet been resolved, and the worst thing is that I did not receive any response to my messages that I sent to technical support via e-mail or through the site

 

Technical support engineers must answer your request in nearest time. I hope, the problem will be resolved after this. 

 

Happy New Year!!!

[I received activation mail without activation code]

I have not received any messages from them yet, I sent them an email and a message through the site and spoke with their automated answering machine on the site and sent an email to the company “nexway” and I have not received a response yet.
It's a very bad experience

Hello,

I see your incident in our base. Could you confirm, that the problem has not been resolved still?

[ERR_HTTP2_PROTOCOL_ERROR when browsing one particular site bradnams.com.au]

Hello,

the developers ask to check the problem now. They released patch L with this problem fix
 
Inform me about results.
Thank you. 

[Some websites are not loaded in all my browsers. when I quit, my KSK, it works.]

Hello,

 

the developers ask to check the problem now. They released patch L with this problem fix.

 

Inform me about results.

Thank you. 

[Kaspersky blocks Chrome Remote desktop]

have to go to turn off firewall is there anyway to bypass only this app CRD thru fire wall?

 

Hello,

 

We have faced to similar issue before:

Bug 3281096: [SUPPORT]Firewall blocks Chrome Remote Desktop connection 

 

Try to add the files below:

C:\Program Files (x86)\Google\Chrome Remote Desktop\71.0.3578.15\remoting_host.exe

C:\Program Files (x86)\Google\Chrome Remote Desktop\71.0.3578.15\remoting_native_messaging_host.exe

 

(71.0.3578.15 - probably you have another version of application)

 

to both "Manage exclusions" and "Specify trusted application" options in Threats and Exclusions settings. 

 

Check the box: Do not scan all traffic for these .exe files in "Specify trusted application" option.

 

Inform us about results.
Thank you.

 

 

Hi

Tried to put both "Manage exclusions" and "Specify trusted application" options in Threats and Exclusions settings.
But it doesn’t work still. 

 

 

Hello,

 

try to check all boxes in this case and if it does not help, submit us data, which I requested in your incident to technical support.

 

Thank you. 

[Kaspersky blocks Chrome Remote desktop]

have to go to turn off firewall is there anyway to bypass only this app CRD thru fire wall?

 

Hello,

 

We have faced to similar issue before:

Bug 3281096: [SUPPORT]Firewall blocks Chrome Remote Desktop connection 

 

Try to add the files below:

C:\Program Files (x86)\Google\Chrome Remote Desktop\71.0.3578.15\remoting_host.exe

C:\Program Files (x86)\Google\Chrome Remote Desktop\71.0.3578.15\remoting_native_messaging_host.exe

 

(71.0.3578.15 - probably you have another version of application)

 

to both "Manage exclusions" and "Specify trusted application" options in Threats and Exclusions settings. 

 

Check the box: Do not scan all traffic for these .exe files in "Specify trusted application" option.

 

Inform us about results.
Thank you.

[Some websites are not loaded in all my browsers. when I quit, my KSK, it works.]

Few days before I got the problem solved when I reinstall KSK. But again facing the same problem after few minutes. I contacted the customer service. They asked me send the log files and screen shots. Then they replied it as a bug and are trying to fix it.

 

Hello,

 

yes, I created the Bug 5293473: [SUPPORT] KSK breaks www.omsakthiamma.org display in Parent mode

 

Unfortunately, there is no response from our developers till now.

I will keep you informed.

 

Thank you.

 

P.S. For those customers, who have same error on other sites: please create the request to technical support: https://my.kaspersky.com/

 

 

 

 

[ERR_HTTP2_PROTOCOL_ERROR when browsing one particular site bradnams.com.au]

Hello,

 

the Bug 5281144: [SUPPORT]KSK breaks https://www.bradnams.com.au/ display in Parent mode

has been created. 

 

Workaround: to exit of KSK.

 

I will keep you informed.

Thank you. 

 

 

[Some websites are not loaded in all my browsers. when I quit, my KSK, it works.]

As instructed in live chat, I uninstalled and reinstalled KSK. But problem still exists.

 

The only workaround for now is to exit of KSK.

 

 

[Some websites are not loaded in all my browsers. when I quit, my KSK, it works.]

Thank you Mr. Mikhail Shakhov  for your kind response. I made the request and the incident number is  INC000013395469.

 

I have requested the needed logs in this request. The first line support will reply to you soon.

 

Thank you.

[ERR_HTTP2_PROTOCOL_ERROR when browsing one particular site bradnams.com.au]

Using SafeKids in unrestricted (Parent mode). Tried using Chrome, Edge and IE. It works if I disable SafeKids. 

No issues on mobile with Safekids enabled. Have not found any issues with any other sites so far. 

 

Hello,

 

this is the known bug of the product. Please create the request to technical support: https://my.kaspersky.com/

and send the number of the incident to me.

 

Thank you.

[Some websites are not loaded in all my browsers. when I quit, my KSK, it works.]

Hello,

 

this is the known bug of the product. Please create the request to technical support: https://my.kaspersky.com/

and send the number of the incident to me.

 

Thank you.

[Ограничение по времени на категорию или несколько категорий приложений]

Здравствуйте!  Имеется ли в Kaspersky Safe Kids ( или хотя бы планируется ли)  функция ограничения времени на всю категорию или на несколько категорий приложений? Например, необходимо ограничить ребенка в играх на 1 час в день, т.е. не какой-то конкретной игры, а прямо всех подряд. Я нашел в настройках что можно ограничить время для каждой игры в отдельности, но тогда выходит что время, проведенное в каждой игре не суммируется в итоге в этот отведенный 1 час, а ребенок получает 1 час для каждой игры по отдельности. Как быть? Может как-то это можно реализовать?

Добрый день!

 

Да, такое пожелание уже есть: 
Requirement 2840348: [BRQ][ALL][WP] Set time or schedule limitation to application category

 

Но вот по срокам реализации, к сожалению, информации нет. 

 

Спасибо.

[зашифрованное соединение, nexus.afficeapps.live.com и outlook.office365.com [MOVED]]

Да, какая-то проблема.

Больше всего сбивает с толку то, что она возникла из ниоткуда, внезапно. Я нигде не лазил в настройках, ничего не менял, не трогал и т.д. Офис вроде тоже не обновлял, не трогал (хотя винда может самая там что-то втихаря делает, не знаю...).

А сейчас проблема не наблюдается, она также внезапно ушла. Не нравятся мне такие симптомы… А сделать ничего особо то и не могу.

Добрый день!

 

Недавно столкнулся с такой же проблемой у себя на компьютере. Суть была в том, что на указанном ресурсе “протух” сертификат. Насколько я помню он был до 5 октября 2021. Это можно посмотреть в деталях сертификата. 

 

В данном случае продукт сработал корректно, ведь были действительно проблемы с сертификатом на указанном сервере. 

 

По всей видимости проблему уже устранили. 

Спасибо.