Mikhail Shakhov
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Posts posted by Mikhail Shakhov
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Maybe Kaspersky could reply if there is a way to remove Ultra Power Saver from Notification Shade as access to Settings can be disabled.
Hello,
It is a good idea. You need to click on the “Edit” button as displayed on the first screen(sorry for Russian, I was hurried), next, you need find “Ultra battery save” icon and move it down in the list of inactive icons(see second screenshot). Then, press Done.
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Mikhail thank you for your reply.
The app is already set to no restrictions in Battery settings.
This confirms that it is a limitation of the app on MIUI. Unfortunately this means that the premium subscription I paid is useless in my case. Kaspersky should at least warn the users about this if it is a known bug !!!
I tested the bug yesterday on Xiaomi Redmi Note 8 Pro and can confirm, that -No restrictions for KSK option does not work.
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Hello,
it is known Issue 4645564: [SUPPORT] Ultra Battery Save mode disables Safe Kids on Xiaomi Mi 8 (there are also some other similar).
As Wesly.Zhang has written, you can try to set -No restrictions for Kaspersky Safe Kids in Battery and Performance settings.
“For example, on Xiaomi Redmi Note 3 with Android 6.0.1, go to Settings > Battery and Performance > Manage apps battery usage > Choose apps (available if the power saving mode is on) > Kaspersky Safe Kids > No restrictions). “
https://support.kaspersky.com/KISA/Android_11.59/en-US/195536.htm
Unfortunately, that is all, that we can suggest for now.
Thank you.
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Hello,
I suppose, that your license has only one KPM account and you are trying to activate it for two or more accounts, or KPM was activated for another account previously, We need to check it and unbind KPM from the old account.
Please create a request to technical support via my.kaspersky.com and send its number to me here.
Thank you.
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Hello,
the developers informed us, that such behavior is by design. To see the code, the customer needs to pass a captcha. Our portal does not recognize whether it will be invisible captcha or window with pictures appears. Due to these reasons we show our captcha and wait for Google`s deсision.
Thank you.
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Good evening,
the developers have released the fix and published it on Public servers. Please check the issue and inform me about results.
Thank you.
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Hello,
the developers plan to release Hotfix of this issue in frames of the bug 4525713 on 19.11.2020.
Thank you.
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Good evening,
we have received few requests from customers with the same issue. I created the Bug 4568540: [support] "Please confirm you are not a robot" message
and will keep you informed.
Thank you.
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Hello,
2 more customers have contacted us with such issue. I created the Bug 4253249: [SUPPORT][Anti-Banner] Anti-banner does not start(error 2147483762)
Please create the request to technical support via https://my.kaspersky.com
Provide us GSI-report and traces with the problem reproduction: https://support.kaspersky.com/15043
Thank you.
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Good evening,
unfortunately, the fix was postponed and be implemented in patch F (July-August). Patch E will be published soon:
21.05.2020 (100% target delivery) But, the mentioned bug has not been fixed in this patch. Ruefully. -
Hi,
Please check if the encrypted connection scanning is enabled in the product(Kaspersky main menu - Settings - Additional - Network).
Make sure, that Kaspersky Protection plugin is installed and enabled in Protected browser.
You can install it by this link: https://chrome.google.com/webstore/detail/kaspersky-protection/elhpdacimkjpccooodognopfhbdgnpbk
if you have 2020 version.
Please inform me, if the problem persists in other browsers too.
Thank you.
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Добрый вечер,
Да, можно вручную создать папку Parameters
в ветке [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klwfp]
и прописать туда DWORD ключ "SynchroVerdict" и выставить для него значение “1”
Всё это нужно делать с отключенной самозащитой. Предварительно желательно создать точку восстановления Windows(защита от лапок:)).
В первом файле, который я кидал, я перепутал драйвер - названия у них похожи, но отличаются на одну букву.
Поэтому, если не сложно, удалите ключ: "IcmpV6Disable"
из ветки:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klwtp\Parameters]
С отключенной самозащитой.
Или просто откройте Блокнот, скопируйте туда текст ниже:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klwtp\Parameters]
"IcmpV6Disable"=-и сохраните как .reg файл. Далее его также нужно запустить с отключенной самозащитой.
Он не на что не влияет в данной ветке, но лучше, чтобы его там не было.
P.S.
"IcmpV6Disable" - этот ключ также можно использовать для решения проблемы, т.е. его тоже можно прописать в ветке:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\klwfp\Parameters]
но этот вариант менее безопасен.
Спасибо.
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у меня этот способ не заработал
Отключить самозащиту
в редакторе реестра изменить значение параметра START на 4 в ветке HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\klwfp
Перезагрузить ПК
От души. Работает!
Для решения проблемы нужно распаковать приложенный архив в любое удобное место,
отключить самозащиту продукта (Главное меню Касперского - Дополнительно - Самозащита), запустить Parameters.reg файл, включить самозащиту, перезагрузиться и проверить воспроизведение.
Спасибо.
К сожалению данный способ не работает.
Прошу прощения, попробуйте эту же инструкцию но с новым файлом: https://yadi.sk/d/VL0ibGBacjhsww
Сообщите о результатах.
Спасибо.
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Отключить самозащиту
в редакторе реестра изменить значение параметра START на 4 в ветке HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\klwfp
Перезагрузить ПК
От души. Работает!
Добрый вечер!
Предложенный шаг следует использовать только лишь как шаг для диагностики проблемного драйвера. То, что Вы сейчас сделали - полностью отключает один из сетевых драйверов нашего продукта, как полноценное временное решение проблемы такое использовать нельзя.
Ситуация, с которой Вы столкнулись - это бага:
Bug 2344430: [SUPPORT] Can't correctly ping remote IPv6 addresses with active productБага не единственная, были и другие подобные.
Для решения проблемы нужно распаковать приложенный архив в любое удобное место,
отключить самозащиту продукта (Главное меню Касперского - Дополнительно - Самозащита), запустить Parameters.reg файл, включить самозащиту, перезагрузиться и проверить воспроизведение.
Спасибо.
Ни .reg файл, ни .zip архив с ним не грузятся, поэтому положил файл сюда:
https://yadi.sk/d/76IpzxSzZk6jlg
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Отключить самозащиту
в редакторе реестра изменить значение параметра START на 4 в ветке HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\klwfp
Перезагрузить ПК
От души. Работает!
Добрый вечер!
Предложенный шаг следует использовать только лишь как шаг для диагностики проблемного драйвера. То, что Вы сейчас сделали - полностью отключает один из сетевых драйверов нашего продукта, как полноценное временное решение проблемы такое использовать нельзя.
Ситуация, с которой Вы столкнулись - это бага:
Bug 2344430: [SUPPORT] Can't correctly ping remote IPv6 addresses with active productБага не единственная, были и другие подобные.
Для решения проблемы нужно распаковать приложенный архив в любое удобное место,
отключить самозащиту продукта (Главное меню Касперского - Дополнительно - Самозащита), запустить Parameters.reg файл, включить самозащиту, перезагрузиться и проверить воспроизведение.
Спасибо.
Ни .reg файл, ни .zip архив с ним не грузятся, поэтому положил файл сюда:
https://yadi.sk/d/76IpzxSzZk6jlg
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Good day!
Let me share to you some details about this bug:
actually, this is the Microsoft bug, but MS does not confirm it and our developers have to re-develop blocking window feature, but it is very time-consuming. We are testing now the new blocking window feature and I hope, that it will be released in April-May.
The provided workaround must work for all Windows user accounts.
Please make sure, that you run a new task of explorer.exe.
1. Press ALT+CTL+DEL combination.
2. Open Task Manager => File => Run new task.
3. Type Explorer.exe and click OK.
Have a nice day. -
Hello,
This is the Bug 3308940.
Please clarify whether the following workaround helps to resolve the issue:
1. Press ALT+CTL+DEL combination.
2. Open Task Manager - File - Run new task.
3. Type Explorer.exe and click OK.
Thank you. -
Hello @Mikhail Shakhov ,
Why is it necessary for a simple function like “Clean up” to have require a UAC permission?
Clean up has no configurable options.
& why is it necessary for us to seek confirmation from the developers for an unnecessary change made by Kaspersky?
Thank you.
- This windows names “Secure Desktop”. It is not UAC. I can suppose, that it uses to make sure the customer makes these actions but not malware, for example.
- It is not necessary.
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Hello,
I`ve reproduced the “problem” with patch G and it reproduces with patch F as well. I think it by design and the “Clean up” button just was protected by our developers using Secure Desktop(it is not UAC).
I do not see the big problem here. You can create the request to support in order to get the confirmation from developers about this feature.
Thank you.
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@FLOOD Exactly this is my problem. UAC pop up everytime i try to add something to trusted in firewall or use KTS, Manage Applications, Clean up.
Please send me the number of your incident.
Thank you.
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Hello,
I have just tested subgroup creation via Firewall → Configure application rules and via Application Control → Manage Applications with patch G installed. All works fine. Subgroups are creating in both sections.
Sib3riX seems has another issue and should follow to Flood instructions.
Thank you.
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Hello,
We are testing patch G now.
Planned publish date:
09.12.2019
Thank you.
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I have cut a pasted this from another query as it is the same issue as mine, but I didn’t understand the answer. When I click on a specific website link, I get the following written on the tab; generator.html (1x1) and a black page, nothing else. This has only just started happening with a couple of websites I regularly visit and would like to know whether this is a security or privacy feature of Kaspersky causing this? My OS is Windows 10 home. It happens in Google chrome & I haven’t tried other browsers as yet. It happens when I am on Twitter & I want to view a video or when i am searching for things like recipes & I can’t view video’s & I’m sure it has interfered with just pictures too.
Hello,
Please try to disable Anti-Banner. It seems, that this component blocks some banners on these particular sites.
Probably tou have faced with some similar issue as the Bug 3844193: [Anti-Banner] citilink.ru site does not open from search results
Could you provide me the list of problematic sites in order to check the problem in our test lab?
Workaround: to add the problematic URLs to Allowed banners list in Anti-Banner settings.
Inform me about results.
Thank you.
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Hello,
The bug will be fixed in patch G, which will be published on servers after the 29-th of November 2019.
Thank you.
Xiaomi "Ultra Battery saver" disables Safe kids
in Kaspersky Safe Kids
Posted
Unfortunately, it just hides the icon and blocking of "Settings" does not block "Edit" icon and child will be able to make “Ultra battery save” icon active again.
I have just checked it.