Anton Mefodys
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Posts posted by Anton Mefodys
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Hello all,
Could you please provide screenshots of the issue reproduction?
Thank you!
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Добрый день, @nagar,
в этом случае, лучше создать запрос в Службу технической поддержки: https://my.kaspersky.com/techsupport#/requests/new
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Hello @Newguy!
You can try to check Device Manager to find your Ethernet adapter. Check properties of the adapter and search for any mentions of adapter fault.
Then you can try to reinstall the driver for this adapter.
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Hello all!
Could you please additionaly clarify why is it necessary to change IP address during play GTA game?
Thank you!
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Hello!
If Kaspersky protection extension is disabled in Firefox, then disable also script inject option in product. Then clear all cache in Firefox. Then restart Firefox and retest the issue.
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Hello @kevin94k!
Thank you for the information!
We expect to receive the fix with new Kaspersky Protection extension.
Unfortuantelly at this step I can’t tell the dates of the release, but I hope that it will happen in a week or two.
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@Neilski hello!
Could you please create a request to Tech Support ?
In this request specify the email address + provide this email to Tech support.
Also please inform me via Personal Messages regarding creating this request to support.
Thank you!
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@ApostT Hello!
please clarify does the issue occur if you enable Kaspersky Protection extension in Edge?
This behavior can occur in case of disabling Kaspersky protection extension and if do not clear cache in browser.
If you disable Kaspersky protection and clear all cache in Edge, but the issue persitst, then try to reset Edge settings completely.
If the issue persists: Create a request to Tech Support
Thank you!
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Hello @CriCripedia!
Could you please create a request to Tech support and send a request number to me?
Thank you!
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@Debdeb47 hello!
Login to MyK via browser, change the password, then try to log in to MyK cia KSC Free again.
Does it help?
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Hello!
There is no such feature in KSOS.
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Hello!
Could you pleasesend the URL to this software to me via Personal Message?
Thank you!
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Hello!
If the issue occurs in all browsers(Chrome, Edge, Firefox) with default Kaspersky settings, then it means that something wrong with cert storage in the OS:
The most probably there is no some certs in the OS certs storage, or it can be that access is somewhy denied to OS certs strorage.
So you can try to install all updates to your OS and retest the issue.
If the issue persitsts:
As a workaround install Kaspersky cert to FF cert storage and enable the option Use Mozilla certificate store in Kaspersky Network settings.
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Hello!
There is a suggestion regarding improvement of the current behavior in future versions - 4227445.
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@Свинина добрый день!
Подобное влияние может иметь расширение в браузере и упомянутая опция внедрения скрипта.Также стоит почистить кэш в браузере.
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@auchampr добрый день,
стоит создать запрос в Службу технической поддержки: https://my.kaspersky.com/techsupport#/requests/new
Спасибо.
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@shybear hello!
Have you tried also to check DNS suffix settings?
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@Mjolnira good day!
Thank you for your reply, the INC has been reopened!
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Hello @Tormas!
Thank you for the update!
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@actden здравствуйте!
Уточните, пожалуйста, удалось ли решить проблему?
Если нет, то стоит создать запрос в Службу технической поддержки: https://my.kaspersky.com/techsupport#/requests/new
Спасибо!
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@kaha good day!
Could you please clarify what is the status of the issue at this step?
If the issue still persists - Create a request to Tech Support
Thankyou!
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Hello @Otly!
I do not completely understand, could you please clarify Is the issue with KSeC activation resolved after products reinstallation?
Thank you!
Kaspersky Security Cloud is blocking Windows 10 Mail Calendar sync.
in Kaspersky Security Cloud
Posted
Hello all,
could you please try the following:
Open Web-AV settings - Advanced settings - Trusted URLs - add the following address to the list:
outlook.office365.com
Then reboot the OS and retest the issue.
Tell about the results.
Thank you!
Update:
According to my information the issue should not reproduce anymore (should be resolved with databases update).
So manually added Trusted URL rule is not needed anymore.