Welcome to Kaspersky Community. https://support.kaspersky.com/help/Kaspersky/Win21.23/en-US/246063.htm You can try enabling "Allowing managing...", but probably won't work, because I'm having the same behavior with tool AnyViewer Pro 🤢 You could try also this: But it did not work either here, so 🤷‍♂️ it seems the list of Trusted Remote Access tools supported by Kaspersky is very short...

I absolutely agree with you. They act like the problem is on our end, but the issue is glaringly obvious. The VPN hasn't been working from the moment they switched to the PURE VPN system. It's been almost 15 days, and they still haven't fixed it.

I've been using both RustDesk and Kaspersky Standard for several years. Recently, I needed to use the remote connection to interact with the Kaspersky interface to grant a local access permission (specifically, allowing access to a localhost). However, I found that I was unable to click on or interact with the Kaspersky application window via RustDesk. I ultimately had to resort to using a different remote connection software just to complete this task. I thoroughly checked the Kaspersky settings but couldn't find a way to change this behavior. My question is: Is it possible to configure Kaspersky to allow interaction with its interface while connected via RustDesk?

Well, tried it again after all this time and still not working for me. Even with the new updated version. My "Other" VPN works. Not naming just to stay polite. So obviously I am not the problem. The issue I have since this all started is why haven't we been notified before such an impactful change. No emails or no internal app notification that there might be some disturbance. Just this problem that forced customers to wonder and look for a problem that is not theirs. I'm voicing this out because I do believe Kaspersky is the best AV out there but man don't pull this **** ever again. I know software are not perfect but there's definitely a better way to treat customers. I hope you take note of that. Respectfully.

она и сейчас центрируется: Более того, она при любом масштабе центрируется. Вот 175% Это новая заметка. Существующая привязана к окну программы. Да, если у вас разрешение экрана 800х600, то она конечно вылезет за экран. Но в технических требованиях прописано: Разрешение экрана: 1280x720 пикселей или выше. И при этом разрешении все на экран помещается.

Так и я 2 свежие декабрьские покупки отменил, сделал запрос на возврат средств. за 3-7 дней должны вернуться. А пожелания лаборатории исключительно доброжелательные, их продуктами пользуюсь наверное с самого их начала и надеюсь продолжать использовать и дальше. А по обсуждаемому - да, надо строже описывать пределы применения, без недомолвок/умолчаний и отсылок наверх. Хотя конечно часть покупателей сразу получит верую информацию и просто не сделает заказ з.ы. деньги вернули

поиск ищет везде формулировка предложения непонятна, нужно разбираться с каждой страницей индивидуально, если не работает. я против такого предложения, нужно уметь настраивать любой софт под свои нужды размеры экрана и разрешения должны соответствовать системным требованиям, чтоб ничего никуда не вылазило

Hello @TINATINA, Thank you for posting back! There's no Kaspersky PURE help desk - that we're aware of, all Kaspersky support is available via Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts OR https://support.kaspersky.com/b2c/global#contacts. If (you) engaged with Kaspersky support to the point (you've) detailed above, where the Kaspersky engineers have provided trouble shooting steps & data analysis requests, then an incident request will have been raised, it's prefixed with INC0000*; IF you choose not to share it, no one can offer any further assistance, equally; IF(you) refuse to assist Kaspersky by providing data for them to *analyse* to assist (you) it's nigh on impossible to help you; the Kaspersky team don't have crystal-balls, x-ray vision or magical powers; please read the Support Rules for Kaspersky Software: 7. Rights and Obligations of the User When communicating with Technical Support/Customer Service specialists, the User must provide Kaspersky with timely responses, information about the purchased License, and any information reasonably necessary to properly process the request. And don't fret about the red-herring double-vpn, it's not available for android & never was. Bottom line - it seems to us, by refusing to provide the incident request number, you don't actually want to be helped. We wish you all the best. Thank you🙏 Flood🐳+🐋