Hello @nayomi kumarasinghe, Thank you for the update! We're delighted to read there's been *progress* -> Well done!! Kaspersky Standard *only* allows for a single-email address, to add multiple email addresses, it's necessary to have a Kaspersky Plus & OR Kaspersky Premium subscription. Read: About Data Leak Checker. Thank you🙏 Flood🐳+🐋

Пользуюсь этим продуктом уже пол года открывается только youtube,остальные сайты не открываются, например такие как, facebook и ему подобные. Пробовал всё ничто не помогает. Другие VPN открывают всё. В чём проблема. Грош цена этому продукту.

Все в этом мире возможно, но вероятность того, что на этом компе без моего ведома используется VPN менее 1%. Опять же я ведь указал, что новая лицензия также предназначенная для использования в Казахстане без проблем активировалась, а значит IP'шник там был однозначно казахстанский. И год назад все практически наверняка было точно также и старая лицензия также активировалась на казахстанском IP'шнике.

Hello @MattDSI, Thank you for posting back & the extra question/s & apologies for delay in revert! Yes. Not quite so simple; when the subscription is sent to your account, (you) down load it & install it - i.e. (you) select *which* device* is allocated to *which* subscription, but -> IF (you) were to 'change' any of the Windows devices; the devices reflected in (your) my Kaspersky account would still show the *original* names, i.e. the device-name when the Kaspersky software was installed. The MyKaspersky account doesn't update-automatically. In our opinion, it'd be better to request a *refund*, explain (you've) purchased the wrong *device-number* subscription, you wish to cancel, refund & repurchase the correct-number subscription - that way (you're) only managing one subscription, with all of the devices linked to it - it still can mean at some stage - IF (your) devices are renamed - (you'll) also have to manage that in (your) MyKaspersky - but that's no show-stopper & won't stop the devices working. It's easier to manage multiple-devices on *one* subscription, than multiple-devices on multiple-subscriptions (ioo). Kaspersky has a 30day money-back guarantee -> contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select Email, then fill in the template as shown, select (your) Kaspersky software from the drop-down-list (A); please include a *detailed history*: Please READ: How to request a refund for a Kaspersky application Please post back the incident reference number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

а покажите что вы там записали.

What I was notified by email was only that Kaspersky had been working on changes to certain things around the time I had to install this update; That it would cause some disruption for a while. None of your above-mentioned explanations and information were given in the email. No mention of disappearance of double VPN. I ve now found the information I needed on this web page from you, which is detailed to some extent. I think these explanations should have been provided for the users of this VPN in the first place in order to avoid unnecessary confusions we have had here. I believe there are still more costumers like us out there all over the world, wondering what is going on with the VPN. By the way, I am still waiting when this VPN will start running as its expected way. "Connection time out" keeps happening off and on as of now, when I send emails. Thank you. --- The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates. --- P.S. Driver "VPN WG Nt Adapter" keeps changing and I cannot make the settings of this driver in a certain way. (off topic)

Hello @Jassie_Dave, Kaspersky have issued an official statement: https://forum.kaspersky.com/topic/kaspersky-vpn-dns-issues-after-purevpn-integration-time-for-kaspersky-statement-57458/#findComment-222889, by Mikhail Shakhov, on behalf of Kaspersky: "Dear customer, We’re truly sorry that you’re experiencing some temporary issues following the migration to our new VPN service provider. Over the past 8 days, many teams across KL have been working around the clock to complete the transition and stabilize the new infrastructure. This remains a top priority for us and our partner, and the work is progressing in close collaboration. We kindly ask for a bit more of your patience and loyalty as we continue these efforts — we’ll share further updates soon. Please make sure you’re using the latest version of the app, as fixes are already rolling out and the service will gradually return to normal as stabilization continues. The issues expected to resolve automatically include reduced availability of some locations, slower connection speeds, and difficulties accessing certain online resources. If you’re running into any specific problems right now, please reach out to our support team and include as many technical details as possible — this really helps us understand the situation and speeds up the fix. We’re here for you and want to make sure you feel supported while the transition is being finalized. Thank you for staying with us and for your understanding." IF (you) haven't logged a case yet @Jassie_Dave - please do so, Kaspersky *are* working with subscribers who log cases as well as working on the transitions *overall* Please post back the incident reference number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

Hello @NicoCase, Welcome! Please log a request with Kaspersky Customer Service, select Email & fill in the template as shown, select (your) Kaspersky software from the drop-down-list(A), & please provide a *detailed-history*: ***IMPORTANT*** -> please post back the incident-reference-request-number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋