I do sincerely hope what you're saying is true, and it's a matter of patience until we see some good stuff from this upgrade. I just hope they don't keep us waiting too long. Feel like the update was rushed, at least give it a little bit of time. 😞

Thank you

Hello @masmahmoud, You're most welcome! Please read: How your subscription works - this document applies to Kaspersky software in the Home range: Please follow the advice in our *first* reply: Please log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown, please provide a *detailed-history*: The Kaspersky support team will do their best to assist you. *Note: do not select the AI-bot to log the case* Thank you🙏 Flood🐳+🐋

thank you my dear friend for your esteemed support ok great how do i merge the both subs.

Hello @masmahmoud, Welcome! In the shopping cart, it shows the subscription will activate upon successful payment, now you must ask the support team to assist you to merge the subscriptions so the *new* subscription starts when the *old* subscription ends. Please log a request with: Kaspersky Customer Service https://support.kaspersky.com/b2c#contacts-> select Email, then fill in the template as shown, select (your) Kaspersky application (1) & provide a *detailed-history* please: The support team will do their best to assist you. *Note: do not select the AI-bot to log the case* Thank you🙏 Flood🐳+🐋

@masmahmoud Welcome On expiring date your your current subscription should automaticaly switch to your new license.

i had a subscription user with my Email *****@*****.tld from 2025 till 2026 and i bought a new one a day before with 2198 EGP for 2 years for 5 devices and as usual i have to extend my subscription till 2028 but i found that i have 2 subscriptions separately under each other, So please i need now to join both in one subscription extended till 2028 for 5 devices with my best regards Yours Mahmoud Montaser Ahmed Sliem

Olá, Estou enfrentando um problema sério com o Kaspersky. Sempre que faço qualquer alteração em uma política — independente do componente modificado — o módulo de Controle Web simplesmente para de funcionar. Além disso, todos os nomes de usuários dentro das regras do Controle Web são substituídos automaticamente pela sequência “aqeaaaaaaaaaaaaa”. No momento, não é possível alterar nenhum componente dentro da política sem causar a quebra do módulo de Controle Web. A única solução temporária que encontrei foi reverter para uma versão antiga, o que não é viável a longo prazo. O comportamento se repete sempre: Altero qualquer elemento da política Salvo/aplico a mudança O módulo de Controle Web deixa de funcionar corretamente Os nomes de usuários nas regras são sobrescritos por “aqeaaaaaaaaaaaaa” Gostaria de saber se mais alguém está passando por isso. Existe alguma correção, patch ou atualização disponível para resolver esse problema? Obrigado.