Hello @Jovian, Welcome! When the email was sent to Customer Service did they send a case number - it's *similar* to INC000012345678? IF the answer is 'yes' Kaspersky have (your) case in their system & will contact (you) is due course, please patiently wait, Kaspersky will assist to cancel auto-renewal. Please read: How to cancel auto-renewal? IF (you) don't have an incident reference number - the case has not been submitted correctly & must be resubmitted. Thank you🙏 Flood🐳+🐋

I have to followed the instruction how to cancel the automatic renewal payment. But still can't and it shows me theres an error, and should try again. I sent email to Customer Service but theres no reply until now.😟

@MySelcuk This is a user Forum , unfortunately we can’t fix your problem …

Downloaded file is empty. Only shows title, no opportunity to set up the premium product. Why?

Hello @MySelcuk, Thank you for posting back! Not sure if (you) saw the message above from @Igor Kurzin - when the contact with support was made, they gave you a case number - it's *similar* to INC000012345678, please tell us the case number that support gave you? @Igor Kurzin is waiting for the number - he said: Please let me know the incident number to technical support (looking like INC000000123), I will check. Thank you🙏 Flood🐳+🐋

Please switch back to the old IP address.

Это же случилось не вдруг. Пресловутый технологический партнер уже отказывался от сотрудничества минимум полгода назад. Но менеджерам KSC это не стало поводом для начала развития собственной независимой от партнеров инфраструктуры. Банально продолжили заниматься перепродажей чужого сервиса. "Можно! А зачем?"© К сожалению, самый распространенный подход к бизнесу в РФ

Onu yere bildirdim. Kimse cevap vermiyor.!!!!! Müşterilerinize biraz saygılı olsaydınız, her ihtimale karşı bu sorunla karşılaşmazdık!!!!! Indonesia VPN problem Please fix it. 103.146.202.0 ---- 103.146.203.255 IP blocking is wrong, yours is wrong ============================================================ I reported it. No one is responding.!!!!! If you showed your customers a bit of respect, we wouldn't have encountered this problem in the first place!!!!! Indonesia VPN problem Please fix it IP blocking is wrong, yours is wrong. Changing the Indonesian IP address will solve the problem. ============================================================