FYI to anyone interested in the following information: Pango (makers of Ultra AV) was originally part of the company Aura. According to PC Magazine: "the company split so Aura could focus on family safety solutions and Pango could prioritize cybersecurity for both consumers and businesses." Again, would have been nice to get something notifying me about this company and that it was legit, rather than finding out suddenly that this software I've never heard of had somehow installed itself. And again, I never got the e-mail. Part of me wonders if e-mail providers such as Google and Microsoft are blocking those e-mails because I haven't received any e-mail from Kaspersky since August.

@Duarte e @RMG Por favor, entre em contato com o suporte técnico → Suporte Técnico

Bonjour @Berny, @Markun, Je rejoins Markun sur ce point. Je cherchais l'outil de vérification de lien d'un très célèbre navigateur internet. Suite à un missclick, j'ai appuyé sur le lien d'un site qui semblait suspect (supposé une copie .FR d'un site .com), ce qui m'a lancé immédiatement le téléchargement d'un fichier de 17 octets nommé "téléchargement (2)". J'ai bien évidemment supprimé immédiatement le fichier et lancé une analyse complète. J'ai contacté une connaissance ayant des capacités en informatique/cybersécurité, il semblerait que ce fichier contienne "une requête HTML faisant télécharger des fichiers sur un serveur à l'étranger non identifié". Je joint ci-dessous le rapport d'analyse, montrant bien des connexions à des IP extérieures: https://www.virustotal.com/gui/file/f2e7f2b8c554ee656e2ba05a9f15fd161910a4b977781b966e17781166df47e9/detection Après avoir à nouveau essayé, sur le même site, le même fichier se télécharge. Quelques heures après, je me dirige sur le site d'un célèbre fabriquant de bateau français, et même histoire, un fichier "fr" qui se télécharge sans même me faire accéder au site. Encore une fois, voici le rapport d'analyse, qui montre les même connexions à des IP extérieurs: https://www.virustotal.com/gui/file/f2e7f2b8c554ee656e2ba05a9f15fd161910a4b977781b966e17781166df47e9/behavior Analyse Kaspersky finie, aucune menace détectée, bases virales à jour. Cet incident semble survenir de manière récurrente depuis les deux dernières semaines. Si, effectivement, le script fait télécharger des fichiers, je crains pour l'avenir de mon PC. Reste à savoir si Windows se permet de lancer des scripts en arrière plan, sans exécution du fichier, ce qui serait assez terrible. Dans tous les cas, on m'a conseillé de réinstaller tout Windows. Entre temps, je surveille les connexions sortantes, mais ça va être long. Merci pour votre réponse

I was able to uninstall it simply by using Ultra AVs built-in uninstaller. Then I rebooted my machine. Sadly, I had no idea that it was Kaspersky that installed Ultra AV. I just noticed Ultra AV popup on my PC and thought it was some bloatware, or worse, malware that installed itself by somehow getting by Kaspersky. I had never head of Ultra AV before. Installing this software without first notifying the user was a bone-headed idea on Kaspersky's part. I didn't receive any e-mail notification at all (and I checked spam folder) nor even a popup message via the Kaspersky AV app. Who thought this was a good idea? Had Kaspersky notified me first, I may have kept the Ultra AV software in the migration. But now that it's off my computer, I may or may not go through reinstalling depending on what I can find out about the company -- because once again I have never heard of them, and I have two certifications in Cybersecurity.

Because Windows has a propensity to screw up their latest "updates" I went through the list first and anything I didn't recognize or use I uninstalled from my computer. As no information had been sent out from Kaspersky about switching over to this "Ultra AV", I uninstalled it. Is there a way to get it reinstalled if everything will migrate?

Estou exatamente com o mesmo problema. A App rebenta logo após login …

I recently got my son a phone and wanted to add his device to my existing subscription. Unfortunately we already have 5 devices on the subscription. How do I upgrade to the 10 device subscription? Do I have to cancel my existing one and buy a new one?

Hi, Unfortunately there is no information about versions of KRD so I just can write I downloaded KRD 13 Sep 2014 and it does not boot. It repeatedly writes to the screen: "COMRESET failed .... retrying in 8 secs", etc. Fortunately I saved the older version I downloaded 9 March 2024 and it does boot but always says there is a newer version so it does not download the new database. What can I do, please?