BRIELL3

For anyone else who runs into the same issue: I just created a new vault, so everything is working now. However, I still don't know why it was asking me to log into my database on a new install or how my database could be corrupted when I never had set up Kaspersky Password Manager previously. And I have no idea what happened to that original corrupted database. Hopefully, I can find a way to delete it so it's not just sitting somewhere on my drive taking up space. Very weird.

Hello @Schulte, I tried reinstalling Kaspersky Password Manager and get the same stupid issue: "The vault is locked. Enter your main password." "Database file is corrupted" Once again, I've never used Kaspersky Password Manager before. So, I don't know why it's asking me to log in to my database or why it's corrupted. Thanks. Kind regards, Brielle

Hello @Schulte, It was shown separately in the list of apps. I just successfully uninstalled the PW app. I will now reboot and try to reinstall. Thanks again. Kind regards, Brielle

Hello @Schulte, Thank you for the reply and advice. I am using Windows 11 and the AV Software installed is Kaspersky Premium. I have Kaspersky Premium installed on other devices as well; however, I have never installed Kaspersky Password Manager until today. Do I just need to uninstall and reinstall Kaspersky Password Manager and not the whole Kaspersky Premium suite including the VPN? Kind regards, Brielle

I just installed Kaspersky Password Manager for the first time and it's asking for my Main Password and stating, "Database file is corrupted". I don't understand how I'm required to enter a main password nor how the database can be corrupted immediately after initial install?! Nothing says, "You can trust our application." than when it's already problematic after initial installation. Seriously, NOT a good start! I don't have a main password even if the database was working, as I never used the Password Manager application before. Ugh, so frustrating!