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Kaspersky Security Cloud

Get help with Kaspersky Security Cloud for Windows, macOS, Android and iOS
  1. Gandalf
    Started by Gandalf,

    Where does Kaspersky process Kaspersky Security Network related data from various geographic locations? From the documentation I have been able to find, I know Kaspersky maintains a facility in Switzerland. However, it is not clear to me that all data, or if any data, related to the Kaspersky Security Network is actually processed there. In particular, where is the data from Canada sent for processing?

    • 2 replies
    • 2.6k views
  2. Guest #19434
    Started by Guest #19434,

    Hey, can security cloud free schedule quick/full scans? I found an older thread but can’t seem to find the option in the app itself.

    • 1 reply
    • 1.4k views
  3. FredV
    Started by FredV,

    Hi! Straight to the point: I have really enjoyed all the possibilities that Kaspersky tools offer. The notebook and files are always safe and I feel it. However, I want you to feel, for me, what it's like to do a back-up on the SSD itself. And that has been the case, because Kaspersky - in my opinion as a consumer, as a customer and approaching the problem ethically - has limited itself to providing the option of back-up in the cloud solely through the Dropbox service. I've been using Google Drive for many, many years, and as the size of the free cloud space on Dropbox isn't enough, feel like me: forced to buy more space (already having enough on other platforms) or perfo…

    • 4 replies
    • 1.8k views
  4. Grace

    Good day I have bought the above package to be used on 5 devices. I managed to install on only 1 device. Not successful in installing on the second one. Keeps on saying when I click on Install that it cannot connect to the Kaspersky server?

    • 5 replies
    • 1.3k views
  5. Guest
    Started by Guest,

    If anyone has any information on what firewall you are using with Kaspersky free antivirus i would like to know as at the moment… I am struggling to find a firewall that actually works i wanted to use comodo but ran into problems. If anyone has a alternative or maybe a way to make comodo firewall work with Kaspersky free antivirus i would appreciate it. Anymore information on this matter will be gladly recieved. Thanks.

    Flood and Flood's wife
  6. geniusgene007

    Secure Connection in Security Cloud program limited. Considering the amount we paid for 5 devices, why isn’t Secure Connection a fully functional version?

    • 0 replies
    • 1.2k views
    Flood and Flood's wife
  7. Morro

    Okay, this is very odd ... in my opinion that is? I have been using Simple DNSCrypt together with KSC Free For almost a year and never did I get a warning. That is till today, when I booted my PC today I got this warning? ( I keep getting it with each time I restart my PC. ) https://imgur.com/fhB8TgL From what I can tell myself Simple DNSCrypt continues to work, but still KSC Free keeps giving me that warning every time I reboot? I tried setting it in the exclusion section of KSC Free, but then KSC keeps asking for the password for KLAdmin? ( Which I do not know!? ) Trying to add a new password protection by myself does not seem to work either, which is freaking weird b…

    • 2 replies
    • 1.1k views
  8. Arepo

    Hello and greetings This problem isn’t new. I’ve found a few infos from people dealing with the same problem. I now reached a point where it is time to move on and decide to get the Firewall of a new provider in the upcoming days. But before I do that, I try my luck here if anyone has a solution. I uninstalled the Firewall two times, clearing the registry an deleting every folder in connection to Kaspersky. The problem remains. Another user recommended to deactivate something in the Kaspersky settings like something with the Network and Anti-Banner (I do not know the exact options anymore) but the problem remains. There were a few other fixes that seemingly worked for…

    • 3 replies
    • 1.6k views
  9. sergei791

    I use Private Internet Access and recently switched from using the OpenVPN connection protocol to WireGuard, because my connection speed increased from ~36 Mbps to over 100. However, every time I connect to the VPN, Kaspersky Security Cloud gives me an alert that a new ethernet connection is detected. It prompts me to choose the level of network activity I want to allow and I have to type in my password every time. I have tried adding an exception to the WireGuard network adapter (Settings→Additional→Network→Encrypted Connection Scanning→Manage Exclusions). This doesn’t work because every time I connect to the VPN, a new IPv4 address is assigned to the adapter (seen und…

    • 1 reply
    • 2.2k views
  10. Guest #18636
    Started by Guest #18636,

    i am using free version of kaspersky security cloud and since i downloaded it i am not being able to enable my microphone because kaspersky has blocked it. i have tried the methods adviced in the internet but since i don’t premium account, i failed to undo so. please help me.

    • 17 replies
    • 4.4k views
  11. rm -rf /*

    When I plug my ipad to pc the kaspersky start to scan the pc and it crash and I have no idea why it happen???

    • 8 replies
    • 1.5k views
  12. Guest

    Hi there, I was trying to help a friend remove and reinstall Kaspersky Cloud Free today but come up against a problem . Whenever I wanted to do something within Kaspersky itself I could not operate the interface at all. I could not click on any buttons, scroll any sliders etc. I understand that Kaspersky has something built-in to stop access by remote control software but am unsure the exact steps I nee my friend to take to temporarily allow AnyDesk so I can do all of the setting up I need to do and then to re-enable the protection at the end so he is safe from scammers. Can anyone tell me the steps please? thanks Paul

      • Like
    • 1 reply
    • 4.6k views
  13. cetian

    How can I disable the autoscan of an external drive? My problem with this is that KSC launches dozens of prompts, with the laptop closed. And if I don’t have the laptop connected to the charger, the battery dies. My computer is new and the battery lasts for a very long time, so in fact KSC is making my PC underperform. I have: Windows 10 Home x64 Build 19042 KSC version: 21.2.16.590 (b) on a: ASUS NT3D54P6 AMD Ryzen 5 4500U The external drive is connected to my laptop using a Lenovo mini usb dock. The problem happens even if I “remove safely” the drive before closing the lid.

    • 4 replies
    • 1.5k views
    Flood and Flood's wife
  14. Steve
    Started by Steve,

    Hi Kaspersky Security Cloud prompted for update today. I ran it. A pop-up said Databases and modules have been updated and requested application restart. I chose ‘Yes’. Moments later the popup opened. Again I chose ‘Yes’. A “Task cannot be performed” window popped up. “Event : Task stopped Application name : avp.exe Application path : C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.2 User : Owner-PC\Owner User type : Active user Component : Private Browsing” I restarted the PC and went through the same cycle of update and error again. Problem #1 is I have no idea what the ‘private browsing’ it refers to is. Problem #2 is I do no…

    • 20 replies
    • 3.2k views
  15. Flood and Flood's wife
    Started by Flood and Flood's wife,

    Hello Kaspersky Technical Team: @Igor Kurzin, et all… How-to Videos: Home Products Thank you🙏 Flood🐳 +🐋

    • 1 reply
    • 1.6k views
  16. RuiOliveira20
    Started by RuiOliveira20,

    Hey, guys! For some reason, in the period of 10 min, I received all this warning about a Network Attack Blocked. Is it a false positive? What should I do? I really don’t understand where it might come from.

    • 4 replies
    • 5.7k views
  17. Anya

    I’m using Spyshelter Free to complement KSC free and control my firewall rules. Spysheltter free have 2 modules: System protection and Firewall. I don’t expect any incompatibilities with the firewall module, but should I disable the system protection? Kaspersky already covers it? I’m trying to complement the lack of app control feature from KSC fre. According to Spyshelter help, system protection is described as: “System Protection Your computer has important system areas which, when harmed, can cause overall system instability. These areas include the Windows Operating Registry and the physical RAM. SpyShelter System Defense Module is a proact…

  18. pidji
    Started by pidji,

    Hi, I noticed that I have two tasks called “Kaspersky Anti-Virus (32 bits)” and two tasks “Kaspersky Secure Connection (32 bits)” active in the Task Manager of my Windows 10 station. Is this ok ? Thank you

    • 0 replies
    • 1.6k views
  19. GalaxyAWAC
    Started by GalaxyAWAC,

    I recently installed Kaspersky Security Cloud and both the Quick and Full scan options do not progress beyond 1% when selected. When I tried a Selective Scan, it scanned files but it still remained at 1%. I have un-installed and re-installed multiple times and restarted my laptop twice but with the same results. Do I have a really bad virus is my laptop out of date? Do I have some corrupted files (which is most likely since a handful prevented me from resetting my computer)? Any answers or advice is welcome.

    • 11 replies
    • 6.8k views
  20. galadriel03060
    Started by galadriel03060,

    Can’t install anti-virus on PC running Windows 7. Used Control Panel to uninstall Norton (from Comcast) and restarted before downloading K’s anti-virus. On download, it still sees Norton and asked if it should automatically remove it and I said ‘yes’. Message then popped up “Software that is incompatible with Kaspersky Security Cloud has been removed”. After required restart, K’s anti-virus download window came back and it still sees Norton and asks again if OK to remove. Start menu and desktop still had Norton shortcuts, so I deleted those and tried again. Same result. Each time I got the message that incompatible SW had been removed, but after each restart, came back wi…

    • 2 replies
    • 8.3k views
    galadriel03060
  21. jonzn4SUSE

    I just upgraded from Kaspersky Free to the Cloud version because of sign in issues on YouTube. The Cloud version is slowing down text input into the browsers and not apps like notepad or word. Even backspacing to delete text is lagging. I closed the Cloud app and all is well. This is the same issue as the below post. I reinstalled the app, but still have the same issue in both browsers. What’s funny is that I’m not seeing the lag issue on this site while typing this post. ;-)) Why is that??? This is the issue I had with Kaspersky Free which is why I upgraded. Link

    • 4 replies
    • 1.5k views
    Flood and Flood's wife
  22. Bookstore Bill

    My email in outlook on one of my computers is having the last character in the attachment file extension changed to a dash such as .pdf changed to .pd_. In googling the problem, it is apparently associated with the "Filtering email message attachments" settings. The solution they suggest looks to be for a version of Kaspersky other then Security Cloud because it starts out by asking me to open the application setting window. I can not find it.

    • 13 replies
    • 7.3k views
  23. Guest #17117
    Started by Guest #17117,

    Here is the deal, my computer started to act a bit slow while playing video games around a week ago and I don’t often click on any weird links or any ads or anything but still I got paranoid. I have ESET protection fully enabled and also MalwareBytes scanner as second option. I scanned with MalwareBytes and ESET both and nothing came up, I downloaded Kaspersky in case and ran a full scan and a background scan and again nothing came up. About maybe an hour later all of a sudden I get a message saying I have MEM:Trojan.Win32.SEPEH.gen and it automatically cleaned it for me but I don’t even know why I got the message an hour later when I was just playing video games with fri…

    • 15 replies
    • 11.7k views
  24. Guest
    Started by Guest,

    I’ve a question due a curiosity and lack of documentation (better says my ability to find it). Which are the software that can receive updates via Software Updater embedded in Kaspersky Security Cloud? I’ve noticed updating 7-zip, Signal and VLC but which other Software can get their updates via Software Updater? Thanks everyone for your answers!

    • 20 replies
    • 2.6k views
  25. Taff224

    Can’t use Youtube properly since I upgraded to Kaspersky Security Cloud - current version 21.2.16.590 with Firefox. YT keeps saying I am not logged in and trying to update anything in studio is impossible. Seems to be better with Edge but sill has some issues - won’t let me update description on videos in studio. Any ideas?

    • 16 replies
    • 2.1k views

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