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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. pankasp
    Started by pankasp,

    I try to get refund but i dont have my order code , how can i get my order code and how can i get refund? Kaspersky is causing problems on my windows 10 64 bit computer so i want to refund and remove it at once.

    • 0 replies
    • 1.1k views
  2. almari anje69

    I am new in the Kaspersky community so I am not used to the "common slang" yet. In the security report (KIS 20.0.0.829b) appears a message that a number of objects require attention. When I look in the details the "objects"are all in my backup disk, but I the full pathname is abbreviated because the length of the name doesn't fit in the window. How can I decide what to ignore or what to delete?

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  3. nexon

    Full scan is planed every 1st day in month and when i open outlook 2019 kis stopped scan, when i close then KIS will continue. It is not full screen program for example game.

  4. Rodriii
    Started by Rodriii,

    Hi!! I got a problem… kasperksy is not blocking Youtube Ads. I Create ticket N° INC000012837407 (20/05/2021) and send all the info needed. The support only reply me “We are waiting an analysis from Russia”. Can u help me? Support isnt good in this issue. I already: Reinstall Plugin Reinstall Kaspersky Internet Security Run GSI and send all the info to Support Sorry for me english. Thanks!

    • 2 replies
    • 1.1k views
    Flood and Flood's wife
  5. Lemarque
    Started by Lemarque,

    Windows 10 I was about to run a manual scan and noticed KIS wasn’t in the task bar. Tried to launch it from the desktop but still didn’t launch. Restarted but the same. Before I uninstall and re-install thought I’d post first

    • 2 replies
    • 1.1k views
  6. Acácio Fontinha
    Started by Acácio Fontinha,

    Good afternoon, I have experienced some problems with Kaspersky's secure payment function. When adding a new URL for a website, the website opens, but when I close it, and I try to open a different website added, it just doesn't open. Restarting Kaspersky is the same, only after restarting the computer can I access the website I want. But if you want to access another one, history repeats itself again.I tested it on 3 different computers and it happens the same on all, only one seemed to be working well again, but returned to the same.The three computers have Windows 10 in version 20H2 and Kaspersky in version 21.2.16.590 (c).I await reply.

    • 0 replies
    • 1.1k views
    Acácio Fontinha
  7. flowerportal
    Started by flowerportal,

    I am working on this websiet from the last 3 years but we are getting some bot attacks so that can anyone check my site for security? is my site safe Please check this and suggest me the steps flowerportal.in

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  8. th71th

    Old version was allowing me to chose action when I insert a USB but Now I cannot find that option to let USB be scaned upon insertion I want it to notify me and chose to scan or Not to scan? any help? the new versions are shit my current version is: Kaspersky Internet Security for Windows

    • 5 replies
    • 1.1k views
  9. Guest #9628

    Operating System Windows 10 Home 64-bit CPU Intel Core i5 7500 @ 3.40GHz 56 °C Kaby Lake 14nm Technology RAM 4x8 32.0GB Dual-Channel G.Skillz @ 1066MHz (15-15-15-36) Motherboard MSI Z170A KRAIT GAMING 3X (MS-7A11) (U3E1) 33 °C Graphics GF276 (1920x1080@60Hz) LG FULL HD (1920x1080@60Hz) 2047MB NVIDIA GeForce GTX 1060 6GB (EVGA) 38 °C Storage 119GB ADATA SP600 (SATA (SSD)) 30 °C 1862GB Western Digital WD My Passport 2626 USB Device (USB (SATA) (SSD)) 30 °C Optical Drives HL-DT-ST DVDRAM GH24NSB0 Audio NVIDIA High Definition Audio Hi, Ive got a virus that persists even after formats, I believe…

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  10. nojush
    Started by nojush,

    How to remove licence in KIS 2020? There in no button to remove.

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  11. Cholo
    Started by Cholo,

    how to temporarily pause protection in KIS

    • 0 replies
    • 1.1k views
  12. Vangry

    There are files that keep getting added to threats and exclusions page in trusted applications tab even though i didn't add them myself. Is my PC compromised? Is this normal behaviour by Kaspersky?

    • 4 replies
    • 1.1k views
  13. zkFlow
    Started by zkFlow,

    Hi, Our website has been falsely flagged as a phishing site. We have throughly checked every website and server and there is no malware present. The site does not pretend to be any other entity. I'd like to request a re-evaluation. Thanks in advance, https:// zk-flow . com/

  14. migmarc
    Started by migmarc,

    Hey guys, Today I noticed something very strange on my PC. It says I'm connected in a network named MARCELO3, though I only have two networks in my home, named "MARCELO" and "MARCELO2", and I've never configured my router to a network named MARCELO3. Is this some bug on windows or could it be a virus? Thanks for the help.

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  15. Guest #10173
    Started by Guest #10173,

    The App is crashed When I scan metasploit paylod Apk . It suddenly crash when it scan Payload apk. Please help to resolve it

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  16. M14092007
    Started by M14092007,

    I have found a dangerous website. It have many files contain keylogger, virus… this is that link homepage: downloadastro.com Please block that website in Kaspersky, thanks.

    • 3 replies
    • 1.1k views
    Flood and Flood's wife
  17. romantic1984r
    Started by romantic1984r,

    Currently, my computer is using windows 11 operating system. After installing Kaspersky Safe Kids, there is a reading and writing status of SSD hard drive up to 100%. I'm going to send the attached image and log file for everyone to study the error. but the system only allows up to 48mb. So I don't know how to send the log file

    Flood and Flood's wife
  18. Sivaranjini Ravichandran
    Started by Sivaranjini Ravichandran,

    Dear Technical Team, Hi. This is Sivaranjini from Coimbatore, India. My license had expired for my desktop account. Hence I tried renewing it online for Internet security 1 year 1 pc for 499.50 . I registered myself with as DELETED my name and mail id DELETED as I made an online payment 31/03/2020 12:39 wherein my bank account got debited with the above amount. I didn't receive any confirmation message nor any activation coded. It just displayed a page saying payment not received redirecting to payment gateway. I'm just helpless now. I feel I have made a wrong decision by paying online instead making a store purchase. I have attached the sms receipt for bank transaction.…

    • 0 replies
    • 1.1k views
    Flood and Flood's wife
  19. jetseen

    so every time I run this … Program--- sonic-pi.net from this site.. === It does not work ,,,, UNTIL I shut down and exit your program .. so after that it will load and run.. this is a problem IMO that I end the internet security at that point.. with .. your protection .. and work with this program.. this is not acceptable at all.. Please fix this.. problem and make it stop checking my audio stream and video stream for new.. feeds and uses that I have to approve, that doesn’t work anyway. Thanks..

    • 2 replies
    • 1.1k views
  20. borkduck
    Started by borkduck,

    KIS pushed version21.1.15.500 to me 9/8/2020. This AM pushed ver. 21.1.15.500 (b) to me. Ever since computer has been wonky. Firefox/IE browsers freeze, say I don’t have internet connection (though I do) have to close/reopen to continue; often have to re-boot machine to continue. Happening ever since push of version 9/8/202. Anyone?

    • 2 replies
    • 1.1k views
  21. Guest #22467
    Started by Guest #22467,

    Myrouter.local in a web browser like Internet Explorer, Google Chrome or Mozilla Firefox and type or http myrouter local in the address bar.

    • 1 reply
    • 1.1k views
  22. Goetz
    Started by Goetz,

    As I remember on I accepted to help and send informations aboutproblems or about the program. Today there was a dialogue if I want to send. But how to know _she_ wants to send sewnsible date to _whom_? It needs some time to get the information that the logs are found in the dir of Kaspersky! WH> is it not possible to - simply - write the name of the program in the top of the dielogue?! Amd/or write a short text opn this information? Normaly I would preess the buton “not send” to hinder ANY prog to send anything of my system anywhere! Please canage!!!

    • 6 replies
    • 1k views
    Flood and Flood's wife
  23. arleetel
    Started by arleetel,

    I first tried to renew through the link in the forum, there I had to pay with a credit card (I don’t have one). So I got to this website : https://www.kaspersky.nl/renewal-center/home There Ican pay with a bank transfer in France …… ? Nexway. In the past it went through a firm in Luxemburg and a bankaccount in Belgium. It was also much cheaper, is there a catch ? I just hope I still can choose English when I install the software.

    • 1 reply
    • 1k views
  24. Darevas
    Started by Darevas,

    Hi Community of Kaspersky I bought a Kaspersky Internet Security licence for 3 years Everything is fine on version 20 but since January 1st (the first time) and now January 11st (second time) my Internet Security is updating automatically to the version 21 but my licence can’t activate (or can’t founded on My Kaspersky Account) The first time i uninstalled version 21 and install version 20 again, everything well but today is happens again. So, can i install the new version with my actual licence? or i need to rollback again to the version 20 and disable autoupdates? Any other option to avoid this problem? thanks for your answers Greetins

    • 3 replies
    • 1k views
  25. Skykasper

    I get multiple notifications on a website. Any Ideas what this is and what to do about it? Full scan shows nothing.

    • 2 replies
    • 1k views
    Flood and Flood's wife

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