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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. Hawar Mardan
    Started by Hawar Mardan,

  2. beoxtc
    Started by beoxtc,

    Hello there, Version of your operating system: Windows 11 Version 24H2 (OS Build 26100.4652) Name and version number of the Kaspersky application: 21.3.10.391 (m) When starting Mordhau (a game on Steam), I'm experiencing an error message. Digging into the logs, it seems that part of the SSL messages can't get through. Disabling KIS totally helps to get past this problem. I couldn't yet isolate that problem. Another problem related to this one: Whenever I want to add Mordhau to the list of exceptions for programs, Kaspersy crashes. Otherwise I'd just add a rule to omit that game. On the second screenshot, when I press OK, KIS cras…

  3. davidjames78

    Hi Kaspersky Community, I’m new to Kaspersky Internet Security and want to set up Safe Browsing to protect my online activity (~5-10 websites daily). I’m struggling with the setup. Setup: Kaspersky Internet Security 21.3, Windows 10, Chrome browser. Steps Tried: Enabled Safe Browsing in KIS settings; some websites are blocked unexpectedly. Added a trusted site to exclusions; still getting “untrusted certificate” errors. Ran a quick scan; no threats found. Questions: What’s the best way to configure Safe Browsing for secure internet use? How do I fix “untrusted certificate” errors for specific websites? Any tips for …

  4. lak

    Hello I bought subscription of Kaspersky Premium Internet Security from a third party for 3 devices and for two years they have provided me access to their company subscription i presume using my email. i downloaded the app and in settings I seen the phrase "Protect up to 20 device with your subscription" under the phrase are 4 out of 20 device registered. I asked them to provide the subscription via a serial number but they said it is better to send an invitation via email because this the subscription is preserved and can continue in case i formatted the Device. so my questions are: Can the owner of my subscription access any informa…

    Flood and Flood's wife
  5. Sax
    Started by Sax,

    After Kaspersky stopped working in the US, I needed to get a new software. This required me to remove Kaspersky from my computer, which I was able to do except for one file (see screenshot Kaspersky Error 1). In my control panel (I have Windows 10), I still see Kaspersky Internet Security. When I try to uninstall it, I get an error message (see screenshot Kaspersky Error 2). I have tried the kavremover, but it couldn't detect the file and when I tried to force remove it nothing happened. What else can I try? Thank you.

  6. Dizej
    Started by Dizej,

    My subscription was for years been taken care by 2Checkout and had no problems. I tried updating my subscription and for the first time I'm only being allowed to pay Nexway. I updated and paid the subscription, and haven't received a single confirmation. I think some kind of massive scam is going on with Kaspersky/Nexway and they first charge the customer, then upon receiving the payment disappear. Zero customer support replies from Nexway. All evidence available and I will be filing a report for 2Checkout/Nexway

    DonglinHuang
  7. Guest
    Started by Guest,

    After I have run a full scan in the report it says that: C:\Users\carlo\Modelos C:\Users\carlo\Documents\Minhas Imagens C:\Users\carlo\Ambiente de Rede C:\Users\carlo\Ambiente de Impressão The 5th image is from another user who had the same problem.

  8. Monique Levendal
    Started by Monique Levendal,

    Please assist in refunding me . I cancelled my subscription years ago and now all of a sudden there is money that went off from my bank account.

  9. giovan
    Started by giovan,

    I bought two years of Kaspersky Internet Security, I entered the activation code and unfortunately every week I find myself with the update changing the version to Kaspersky standard. How can I prevent this?

  10. Irfan1
    Started by Irfan1,

    Hello, I’m using Kaspersky Internet Security on my system, and I’ve observed that it occasionally sends requests to Kaspersky servers from the localhost (127.0.0.1). I would like to understand: What is the purpose of these requests? How do I stop this request? It loads too much on my computer. Thank you for your assistance.

  11. dpant
    Started by dpant,

    Hello, Here's my setup: Windows 11 24H2. Chrome 136.0.7103.114 (64bit). Kaspersky Internet Security. Question: Youtube keeps on showing ads. Are those ads supposed to be blocked by Kaspersky Internet Security? If no, is there a Kaspersky product I can install to block Youtube ads? Thank you very much in advance,

  12. Eric31

    Hello, I have one old computer for my in-laws. I would like ton install one Linux distribution on their computer. I think to the last Opensuse distribution. As I usually use kaspersky solution center for my personal use I would like to know if I can install kasperky security center on the Linux distribution ?

    Flood and Flood's wife
  13. Ciarog
    Started by Ciarog,

    I have been using Safe Money to open bank websites for years and it has always worked well. Today when I try to open any bank website in the Protected Browser I get a message saying "Run error: Failed to run Protected Browser. Reason: Process was stopped." I am in Firefox, Windows 11 24H2 64-bit, Kaspersky Internet Security v. 21.3.10.391(m) databases are up to date. Subscription: Active Paid until: Feb 16, 2026 Remaining days: 284 Please advise.

    Flood and Flood's wife
  14. stanley123
    Started by stanley123,

    i need help, i installed a license, windows crushed and i installed back windows. installed karspersky again but it says "license already used" what can i do t recover my license?

  15. Van Alstine
    Started by Van Alstine,

    May 5/25 Kaspersky has become CROOKS. Kaspersky is CHEATING me out of my due refund. Kaspersky last week informed me I would receive a refund for my non-installed security system. Today I have been notified by CROOKED Kaspersky my account is closed and I won"t receive my due refund. Hopefully Kaspersky technicians have a guilty conscience. William V.

  16. Eng-Sakher
    Started by Eng-Sakher,

    I want to keep the old interface, even though I downloaded the old version and activated the key on it. After 10 days, it appeared to me that there will be an update in the background for the new interface. Please keep the old one.... First, the new one is similar to many similar antiviruses and is also very slow. The old one is much faster.

  17. Conroy

    I had to reinstall Windows on my second computer so I did a clean install on a new drive. When I installed Kaspersky I found when I right click on the task bar icon the options are different from my main computer, particularly the Pause Protection option is not available. How do I fix this?

  18. jturanin

    Have had Kaspersky Internet Security for 4 years without issues. Today Notification Center says "Databases are extremely out of date". They are set to update automatically. If I click Update, it attempts to update but the message does not change. The Database Update screen says "Last Update: Less than a minute ago." Windows also displays an alert that my Kaspersky security is out of date. Running Windows 11 Pro (updated Feb 2025) on HP Spectre x360 laptop.

  19. jarvoworld
    Started by jarvoworld,

    So uninstalling "Internet security" 21.3.10.391 to re install "Standard". All went well on first two laptops, windows 11 standard "add/remove" worked as it should, installed Standard as expected, all good. Third desktop office PC left till last (as most important) ran windows uninstaller, stuck with green bar at 100%. waited one hour, then clicked "cancel" and tried to "restart". No go, so forced shup down via power button, started with no issue. however, most of Internet security still installed/present. online chat with Kaspersky support, download and run kavremover tool in "safe mode". Auto "product detect" does not find what's left of installation, so p…

  20. Anouar Mouffou
    Started by Anouar Mouffou,

    I bought Kaspersky in Morocco and I want to use it in the United States.

  21. tamer.ibrahim
    Started by tamer.ibrahim,

    I am facing a problem activating the license, which is supposed to be for four devices, but when I add it to the third device, the program refuses to activate, leaving only two devices connected to the same license.

    tamer.ibrahim
  22. zviper26
    Started by zviper26,

    Today I need my license for the second time now I tried to reactivate the license. I'm getting the error that says You have exceeded the maximum number of activations allowed for the entered code

  23. Lowen
    Started by Lowen,

    Kasperky blocked several applications from accessing the internet, including Citrix which I use to work from home. Just "Disabling" it didn't solve anything. Was forced to uninstall it to be able to work. I want to use Kasperky, but not if it blocks other programs from working properly. Question: How can I narrow down what the issue is?

  24. VSampedro

    For the last weeks, I'm unable to access the Steam Store, Community or XBox App games, I'm getting an error saying I'm not connecto to Internet. If I pause Internet Security protection, everything works as intended, but it's nothing I plan to do. I've tried adding the Steam app as a trusted app, as well as the steam DNS, but it doesn't works. What do I need to configure so I can play Steam and XBox games without disabling my firewall?

    Flood and Flood's wife
  25. cgiout
    Started by cgiout,

    Hi guys, I've been having problems with Spotify desktop for about a week. The application does not play songs and displays the interface in gray. Disabling KIS everything works correctly again. Checking the network rules, spotify is trusted and all connections are open incoming and outgoing. I also tried to add it to the list of exclusions for anti-virus checks without success. If I check for errors or blocked connections in the reports I do not find anything related to Spotify. What else could I do? Suggestions? Thanks for any help. Raf

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