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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. kenfromcanada

    On 23Sept2019 I received an email from roach@azclan.net. It appears to be a hack. I DID NOT click on the link, but somehow the Sync function in Windows 10 was turned on. I had to go in and manually turn it off. I'm guessing roach@azclan.net now has a copy of my hard drive. Just a warning to watch the return email address for what appear familiar contacts. No response is required to this email. This is just a warning update. Thank you kenfromcanada

    • 0 replies
    • 1.2k views
  2. amb1networks
    Started by amb1networks,

    Hi, I am using Kaspersky Internet Security Version 20.0.14.1085(d) OS: Windows 10 x64 Build 16299. After doing the full system scan 3 days ago, the notification center said there are 63 objects detected. Most seem to be affected by some adware and amtlib,dll is common in all the filenames. I have clicked on "Resolve all" 3 days ago still I am only seeing spinning wheel and only 3 files have been deleted. How can I speed up the process? I have tried restarting and running app as admin but that didn't help. Thanks, Andy

    • 0 replies
    • 1.1k views
  3. kittenskittenskittens
    Started by kittenskittenskittens,

    I getting tons of pop up ads on Google Chrome from various companies. I reached out for technical support and followed their advice (Block banners) but the pop ups haven't stopped.

    • 0 replies
    • 1k views
  4. Jan Prikopa
    Started by Jan Prikopa,

    monitor 3840 x 2160, K is not able to large picture

    • 0 replies
    • 2.6k views
  5. samGma

    Hello guys i have been tying to install kaspersky but i keep getting this error "Digital Signature of installation files is missing" i have tried using the kaspersky virus removal toll but nothing helps ,please someone help this error is eating me alive

    • 0 replies
    • 10.3k views
  6. mdehsan230564

    Dear Sir, Every time the Kasper internet security some of the components get corrupted. And each time I have to uninstall and install again. Is there is any permanent solution available or not. Thanks and regards.

    • 0 replies
    • 828 views
    battybatmam4unme
  7. h3x00r
    Started by h3x00r,

    Hello, Wonder if Kaspersky Lab takes into consideration the following technology for standard end-users. Offer VPN but use Kaspersky Lab's infrastructure/scan engine etc. in terms of Gateway and DNS. I think that would be at least awesome. What do you think?

    • 0 replies
    • 3.2k views
  8. Jamie

    When I allow the webcam, The app still can't use it please help.

    • 0 replies
    • 1.4k views
  9. docdoc
    Started by docdoc,

    When Kaspersky products (like KIS2020) will get full support for Windows x64? I mean installing by default in “Program files” not “Program files x86”, as well in other areas:

    • 0 replies
    • 2.4k views
  10. wigwam

    Basically since I installed KIS 2020 I was unable to upgrade OS on my MacBook After lots of googling and some trial and error I note that the issue is with SSL connection checker BUT unlike on Windows and earlier versions you cannot turn this off on KIS 2020? The only way I can check for OS updates is to disable web antivirus This does not seem safe. How do I resolve this please and turn off the SSL Connection checker or otherwise resolve?

    • 0 replies
    • 1.3k views
  11. wgcuser

    I can see that their is a message in my Messages Inbox and I guess I could reply to it. But how can I create a new ‘Private Message’ to a Forum Member?

    • 0 replies
    • 1.5k views
  12. jocust10
    Started by jocust10,

    Internet Security For Android does not allow licence to be transfered to any device. It recognized the device and my licence but will not send it to the devices ( i have 2 android devices, 1 Windows 10 device for which I use Internet Security for Windows. I do not have automatic on line protection because of this problem even though I have a valid licence. Does anyone know a fix?

    • 0 replies
    • 1.3k views
    Flood and Flood's wife
  13. Guest #6210
    Started by Guest #6210,

    Hi, I recently posted a question regarding blocked content & “Flood” responded. Unfortunately, I didn’t read his response because I was in a hurry. Now, I have been all over my account & cannot find it. Sorry, I am not that tech savvie but seriously this community forum is very convoluted. I thought I would simply find my question & Floods’ answer under something like ‘My Posts’ so I was very surprised that there isn’t something like that. Anyhow, if Flood reads this & knows what I am talking about could you please either advise me where to find the original thread or re-post your response. Apologies if I have misunderstood the process or anything like tha…

    • 0 replies
    • 2.2k views
    Flood and Flood's wife
  14. Tai

    With the network setting “Traffic processing” - Inject script into web traffic to interact with web pages, enabled. When I visit most sites with chrome, I cannot connect to the site and get the following error ERR_HTTP2_PROTOCOL_ERROR, even on reputable sites like trello.com I am using Kaspersky Free 20.0.14.1085(e) on win 10 I am using the dev-build of Chrome Version 79.0.3945.16 (Official Build) dev (64-bit) I have the Kaspersky Protection 30.112.62.0 chrome extension enabled Disabling traffic processing seems to do the trick. But I’m not sure exactly what that disables and how much it exposes my computer? I believe this error might have to do with chrome’s strict sa…

    • 0 replies
    • 5.3k views
    Flood and Flood's wife
  15. Guest #6357

    hi I have two websites with the same content : http_://alizeh.company/ http_://iranworknet.ir/alizeh/ Kaspersky detects and blocks the first site But it load the second site without problems please guide me grateful

    • 0 replies
    • 1.4k views
  16. arleetel
    Started by arleetel,

    After updating Mozilla Thunderbird to 68.2.0 through KIS (20.0.14.1085e), google chrome stopped responding and CCleaner 5.63.7540 as well. CCleaner works when starting the computer “before” opening “any” browser. After installing the Thunderbird update I had to reboot to make it work which gave the above not responding incident. I ran sfc/scannow : no integrity violation. Reset chrome also in safe mode : did not help, re-installed several times : same result. Chrome version 78.0.3904.70. Uninstalled Mozilla Thunderbird and re-installed : the installation stopped when trying to create a desktop icon, tried again without installing the icon : nothing was installed. N…

    • 0 replies
    • 2.7k views
  17. Hartha

    Is there any way to switch Kaspersky free after the license expiration of KIS without uninstalling the program

    • 0 replies
    • 1.7k views
    Flood and Flood's wife
  18. Judith
    Started by Judith,

    Hi, Is there any solution against DDOS attack? Thank you

    • 0 replies
    • 1.3k views
  19. Helen

    Tengo una gran inquietud que planteo os planteo en general a quien tenga conocimiento en la materia en cuestión: como muchos de vosotros tengo un laptop Toshiba con Windows 7 pro y no quiero cambiar de laptop a Windows 10. Es seguro seguir utilizando internet Chrome vpn google etc. a partir del 14 de enero 2020 utilizando solo Kaspersky Total Security o la última actualización? o quizás tiene previsto Kaspersky hacer algo al respecto para proteger a los millones de usuarios que tenemos Windows 7 y nos negamos a comprar otro laptop y abocarnos a pasarnos a Windows 10? Os agradezco mucho vuestra respuesta… I have a great concern that I raise in general to those who have k…

    • 0 replies
    • 1.8k views
  20. malube
    Started by malube,

    hi all, after installing windows 10 pro 64 bit, Kaspersky internet security 20 Firewall does’t let me connect to internet, although the network is set on private (or reliable). I must disable the firewall for having the internet connection to work. Any solution? Thank you in advance

    • 0 replies
    • 1.6k views
  21. Minh Phuong

    Dear Kaspersky Community, The question that has popped up in my head just recently is directly related to phishing email/website. I had (in a stupid moment) opened a suspicious e-mail (seemingly a phishing email) with a link to a website, which I stupidly clicked on. I was then redirected to a website, which is luckily blocked by Kaspersky because it was recorded in the Kaspersky’s phishing database. My question is, what happened with my personal data after this. Do I still have to worry much about losing my information, even if Kaspersky prevented me from entering this toxic site? do I have to take any extra measures (like reset my computers etc.) after this? Thank…

    • 0 replies
    • 6k views
  22. Ryuu

    Why can't my Kaspersky be updated even though it's been reinstalled but still can't? thank you

    • 0 replies
    • 5.8k views
  23. Sanstorm999
    Started by Sanstorm999,

    Can anyone help? I keep getting a message that a file in my Microsoft OneDrive temp folder on my computer has a file infected with uds:trojan.win32.snojan. It is deleted by Kaspesrsky Internet Security 2019. But after a while it is resynced by OneDrive and the problem repeats itself. I have scanned my OneDrive folder for any malware but nothing is found. Is this a false positive? Thank you.

    • 0 replies
    • 6k views
  24. Obinna Alozie
    Started by Obinna Alozie,

    i bought kaspersky internet security 2013 for my clients 6 devices but its not installing on their windows 8 and windows 10, pls what could be the problem?

    • 0 replies
    • 5.5k views
    Flood and Flood's wife
  25. Johnny5
    Started by Johnny5,

    How to unblock a labeled dangerous website, its my work website and was need to be able to access it Thank you

    • 0 replies
    • 5.6k views
    Flood and Flood's wife

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