Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. klein_andreas2002

    Hi, I want to update in my WSL - Ubuntu the python installation The command is ‘conda install passlib’. At the installation process stops Kaspersky the process and deletes the python3.7 executable. My host system: Windows 10 Windows Subsystem for Linux Distributor ID: Ubuntu Description: Ubuntu 18.04.2 LTS Release: 18.04 Codename: bionic Kaspersky Internet Security 20.0.14.1085(g) I tried to add an exception to the python folder, but it doesn't seem to be a solution to my problem. How can I suppress the Kaspersky activity for Python or the WSL? Regards

    • 4 replies
    • 8.8k views
    Flood and Flood's wife
  2. Emir1213
    Started by Emir1213,

    Merhaba. Kasperskt İnternet Security ayarlarımda maliyet bilinçli ağ iletişimi diye bir ayar buldum. Bu nedir? Ne işe yarar? Kapatırsam ne olur? Şimdiden teşekkürler.

    • 9 replies
    • 1.7k views
    Flood and Flood's wife
  3. Guest #7825
    Started by Guest #7825,

    Hello, All my files are encrypted as .ANGUS. thanks for helping me to decrypt and recover my files. Someone with the same problem or can you help me? Thanks.

    • 4 replies
    • 954 views
  4. MichaelH

    Hello, I develop 2 SWs and I tried copy few rows from A project to B project and I have a message from KIS 20: VHO:trojan.MSIL.Agent.gen I copied these rows: if (files.files.UsageCounter == 10) { if (MessageBox.Show(lang.nyelvt[311], "", MessageBoxButtons.YesNo, MessageBoxIcon.Question) == DialogResult.Yes) { System.Diagnostics.Process.Start("mailto:?Subject=" + lang.nyelvt[312] + "&Body=" + lang.nyelvt[313]); } } If I delete the if row and the {} characters then it is working properly. But if I want to check a counter then I have the message. If other people want…

    • 3 replies
    • 2.1k views
  5. jayprime

    Comment from ‘Berny’ to a previous correspondent - “Also , please take care to uninstall any preinstalled Security Suite.” ------------------------------------------------------------------------------------------------------------------------------- I have used Kaspersky for many years, deleting (I thought) old versions before installing the new version. This year I have been plagued by emails telling me that my Kaspersky Installation had/was expiring, even though the CURRENT version still had many weeks before expiry. Turns out that old versions were NOT deleted. I STILL have old versions sitting on my Account and I can find no way to Terminate/Delete them

    • 5 replies
    • 1.2k views
  6. mikegonzalez2k
    Started by mikegonzalez2k,

    After the New Year, KIS is no longer able to update it’s Database tables. KIS Version 20.0.14.1085f Currently there is a red icon with a white exclamation point. When I manually attempt to update my database is just cycles, but never does anything. It seems like the servers are experiencing some issue or something is reading the system time /date wrong in 2020. I’m running Windows 8.1. All updates have been applied to Windows, and KIS. All drivers have been updated. System has been checked for malware. System date time has been confirmed as correct. Registry has been confirmed. Screenshots are attached...

    • 4 replies
    • 1.3k views
  7. PietR

    why can't KIS be configured to allow FaceTime but not other apps. I either have to leave webcam on or disable the "off" feature every time i want to use FaceTime . This should be an option under settings.

    • 3 replies
    • 1.4k views
  8. Pumpdok
    Started by Pumpdok,

    When I double click to open my Kaspersky Internet Security Program I get an error message that states: “error in graphics drivers occurred” When I press OK, it shuts the program down. This just started a few days ago and I cant figure our what is going on as everything was working fine before. Any suggestions as to a fix?

    • 0 replies
    • 1.5k views
    Flood and Flood's wife
  9. azores55

    Vulnerability Scan hangs half-way through with error “Scan statistics are out of date”. Any have an idea why this is happening and how to fix it?

    • 2 replies
    • 1k views
    Flood and Flood's wife
  10. JACOPO.PIGHIZZINI
    Started by JACOPO.PIGHIZZINI,

    I can’t load updates of Kaspersky antivirus from 22 december. What’s the problem? Can you help me, please?

    • 0 replies
    • 3.2k views
  11. LDL707

    I have a computer running Windows 10 Professional. I have Kaspersky Internet Security. I was recently alerted to a detection of HEUR.Trojan-Downloader.Script.Generic. When I tried to resolve it, the exclamation point icon turned to a spinning circle for about a second, and then went back to the exclamation point. KIS says that the detection was an e-mail attachment. I use Thunderbird on my desktop, and webmail for Gmail and Outlook. As far as I can tell, I never received an e-mail from the account that it claims the detection was found in. I never opened any unusual attachments. When I click on "Go To File", it takes me to "My Documents" and I find no file there …

    • 8 replies
    • 12.7k views
    Flood and Flood's wife
  12. Guest #6594

    Win 10pro/64-1909; after installing NIS, I added to the firewall some apps new rules and everything was ok, the firewall allowing to make changes without any special user confirmation; I also added new trustworthy subgroups and related apps to be ruled, this operation also led without any problem. From yesterday I found that something has changed, when I try to apply a new rule to an app a pop up ask me for “user confirmation……….”; also, and this is really strange and worrying, the insertion of a new app is not allowed (NIS firewall opens the window to make the app (.exe) choice, but then nothing is added to the subgroup). What has happened? I don’t think it’s virus rel…

    • 42 replies
    • 17k views
    Flood and Flood's wife
  13. Scofield
    Started by Scofield,

    applock function is not working properly in my phone. The applock screen will show up, when switching the app. I cannot switch between apps normally. Also, the lock screen will show again, when i am checking the notification bar and it is annoying. I have tired another applock app, it works fine on Android10. Phone: Pixel 3a xl OS: Android 10 (Build number:QQ1A. 191205.011) Security Patch: Dec 2019 KIS VERSION: 11.37.4.2691

    • 4 replies
    • 5.9k views
    Flood and Flood's wife
  14. Guest #7574

    Hi, I have Windows 10 operating system with ClearPass OnGuard 6.7.6.109050 installed on my laptop, and I had no problems with my previous Trend Micro Office Scan antivirus, for different reasons I uninstalled that antivirus and installed Kaspersky Internet Security 20.0.14.1085 (g), I can connect on the network but the security check does not pass, it indicates the following: Quarantine message !!! Antivirus control Enable the real-time protection status of the Windows Defender application I would appreciate your help to solve this problem. Best regards. //Mod Note: moved to the correct section.

    • 3 replies
    • 9k views
  15. Guest

    Fluff Hello! I am trying out Kaspersky demo, to switch from my current AV. I mostly like what I see. It took some time to make it get along with Revo Uninstaller and with WSL, but I did it. However, one problem persists. Problem I use Win 10 Pro and I use Hyper-V virtual machines a lot. Hyper-V creates virtual ethernet card, called “vEthernet(Default switch)”. Kaspersky, for some reason, does not keep track of my choice for this card, and shows “New network found” question all the time. “All the time means”: on every reboot, every time I start virtual machine in Hyper-V, every time I start Windows Sandbox, every time I connect Bluetooth mouse for some reason, and somet…

    • 9 replies
    • 2.4k views
    Flood and Flood's wife
  16. Guest #7676

    it's been a while that i have this problem while launching Rainbow 6 , battle eye keeps saying : blocked loading of file klhkum.dll and it fails to run the game. i googled the problem and found out that dll file is related to kaspersky antivirus ,so i looked for the rules and other things related about firewall and etc, i also paused the protection and it didn't work then i uninstalled the antivirus and tried it again and it worked! so i dont know what to do to solve this problem with a permanent solution ! i also use kaspersky internet security 2019 (by its latest version ) and there is no signs of virus or anything suspicious .

    • 2 replies
    • 3.8k views
    Flood and Flood's wife
  17. Bandeira

    Hello We have a license of Kaspersky Internet Security Multi-Device. Recently we’ve received messages from the application asking to add 2 features: Secure Connection Password protection for chrome These features have any extra cost? Best Rgds

    • 2 replies
    • 900 views
  18. Younis

    i am using 2 system of windows on one pc can i use the license with 2 system or should i buy new license please reply

    • 0 replies
    • 6.3k views
  19. Guest #7601
    Started by Guest #7601,

    Hi, I have a KIS 2015 license that was NEVER activated (as I was trying out KTS instead)...however I did add it to my Kaspersky account and there it stayed inactive as I always had very good experiences (with Kaspersky reps until now) and wasn't worried about doing so. So this rep claims that my unactivated license was activated years ago, however my memory AND the kaspersky's systems says: "license is not in use" and expiration: "365 days remaining"...so it's either I and the Kaspersky activation system are smoking up contraband or this rep is. I can't shake the feeling I'm somehow being swindled - either due to unwillingness or otherwise. Is this how Kaspersky …

    • 24 replies
    • 10.8k views
  20. PaulStraten
    Started by PaulStraten,

    Kaspersky cannot “resolve” this alert: HEUR:Trojan.Win32Generic detected All databases are current and I have reset PC multiple times. What can be done?

    • 18 replies
    • 10.2k views
  21. Rimanah
    Started by Rimanah,

    Hello, I’ve been to a site that Kaspersky warned me about not having valid SSL cert. I still went to that site, but right after that left it. I didn’t log in or send any information there, just left it without doing anything. Am I safe?

    • 8 replies
    • 9.3k views
  22. wgcuser
    Started by wgcuser,

    Last month I purchased 2 extra installs of KIS as part of my annual renewal. This was in anticipation of purchasing two smart phones. When I started the recently purchased (two) Sony Xperia XA2 (other s’phones are available! 😉 (one for me one for wife) I found AVG already installed. My questions are :- If I install KIS for Android will it overwrite AVG? Will KIS conflict with AVG and give me false positives / poor protection? Is the best method of install to:- Force Stop & Disable AVG and then install KIS for Android? Leave the phone alone and put up with AVG? 😥

    • 0 replies
    • 8.1k views
    Flood and Flood's wife
  23. Tobey97

    Hey guys, Kaspersky 2020 (full version) runs on a computer of a friend. Furthermore, Google Chrome is installed there. The setting of the Chrome for the webcam is asked. Strangely enough, the setting at mail.google.com is always changed by Kaspersky 'Google Chrome uses webcam'. In fact, only with Google Mail. I can exclude malware. I work in IT myself and installed the computer with a fresh USB stick. According to the logs, the behavior was visible shortly after Chrome was installed, with no program other than KIS installed. I would only be interested in what gmail needs access to and ignores the global browser settings regarding demand, or whether the behavior also o…

    • 2 replies
    • 8.7k views
    Flood and Flood's wife
  24. hjhood

    Aol mail; cannot sign in. I enter Password and then wait, wait; Aol will not open. Aol links for home page... also not work. I tried all the following: 1> (free download) malwarebytes, 2> Update and perform KIS full scan, 3> pause KIS then attempt, 4> Run>Control Panel> Uninstall Program>Program Features to remove anything ‘guce’ but there were none. No success. Currently at KIS 19.0.01088(k) 12/21/2019 9:37am The following error message occurs after each attempt:  Hmmm...can’t reach this page Try this Make sure you’ve got the right web address: https://guce.advertising.com Search for "https://guce.advertising.com" on Bing Refresh the page …

    • 9 replies
    • 14.5k views
    Flood and Flood's wife
  25. claytonlb

    Listed as Other Networks, I see the Public Network must be a constant, for me to use my network. This for me, seems improbable and incorrect, but maybe someone could enlighten me on the usage of the software, and tell me whether this process running, is supposed to be like this all the time. Or am I supposed to be able to have a trusted network, without having the public network, listed under Other Networks, running? I’m suspicious this might be another connection into my computer, that I did not authorize, or maybe it’s the way the firewall and network system works, using the kaspersky security. New user of the software. Thanks. Should I…

    • 0 replies
    • 8.4k views
    Flood and Flood's wife

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.