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Thank you. I couldn't follow the steps. I don't have enough English

Anyway, I reproduced the issue in my system and just sent the requested data to K. analyst.

Ok, and in Chrome You can, from top right 3 dots Settings -> Save the page:

In FireFox you can do a "Save as" of the page, BUT not in the format requested .mht:

Das ist meine Vermutung, ja. Aber siehe auch den Beitrag von Schulte, es wäre hilfreich wenn die Datei von Kaspersky analysiert wird.

When You got the collected traces, compress them, and send me a link to download via personal message of the Community, thanks.

Hola, De nada, me alegro que ya este solucionado. Saludos

Thank you. The save as section does not appear on this website

I've just gotten this from K. analyst:

Hallo paddyf3060, das ist in dem bereits verlinkten Support-Artikel beschrieben: https://support.kaspersky.com/de/kes-for-windows/12.5/266605 Bitte lesen - falls dann noch Fragen sind, gerne nochmal melden. Grüße Alex

Hola, No se deben reabrir hilos antiguos solucionados para realizar una consulta, sino abrir un nuevo hilo. Muevo tu consulta a un nuevo hilo. KES v11.3.0.773 no esta soportado desde hace mucho tiempo, revisa: https://support.kaspersky.com/corporate/lifecycle#b2b.block0.kes11 Te recomiendo que desinstales dicha versión e instales la última versión disponible KES v12.5.0.539. Y para futuras consultas tienes que facilitar mucha más información para que podamos ayudarte. Saludos

Очень замечательно. Касперский, с чего то ради, решил самостоятельно обновиться до 21.17. А проблема с браузерными плагинами VPN так и не решилась. Спецом из-за этого откатывался на 21.16. Ну ладушки, думаю отключу проверку защищенных соединений, пока не наладят, так ведь нет, без этой настройки безопасные платежи не фурычат. Спрашивается нафига самовольно запускать установку недоделанной версии? Или может всё наладили, просто я помолиться забыл, или после обновления надо антивирус удалять и начисто ставить???

Welcome to Kaspersky Community. I just reported the URL to K. analysts, waiting final verdict.

Hi, https:// web . goodnotes . com/home I use this website while studying, kaspersky says this website is infected. It won't let me download the new version. Is this website seriously infected?

Also, is it that system, a desktop or a laptop?

Только что проверил. "Не удалось скачать обновление..."

@GuiBesb Welcome. Please continue here

Hallo, ja der PC war vorher mit einem auf Windows Basis KSC Verbunden ! Ist das eventuell das Problem ???? Wenn ja wie bekomme ich das dann weg ???

Всем привет. Подскажите, пожалуйста, как запустить задачу "Запуск процесса". Задаю следующие параметры. В результате "Сбой" Запускаю от имени админа. С правами все должно быть нормально

Hello @GuiBesb, Welcome! *READ: Kaspersky for Windows, Background Scan - especially the parameters that control Background Scans* *As FYI - the Rootkit scan is run as a part of the Full Scan & the Quick Scan* *Second 'tip', IF (you) haven't done so, for Full & Quick Scans -> *after* running a clean scan, select -> Scan only new and modified files. Export Kaspersky Settings - see Manage Settings images at the end of reply. Restore Kaspersky Settings - see Manage Settings images at the end of reply. *Don't import Kaspersky Settings/config file while the problem is being worked on* Shutdown the computer using SHUTDOWN, not Restart, power computer ON by pressing the power button, login. Make sure Kaspersky Plus is running. Don't *manually* run a Rootkit scan, wait for it to run. IF the Rootkit scan does not *automatically* run in 36 hours *after* doing steps 1 to 5, log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*. Support may request logs, traces & other data, they will guide you: Now the ORIGINAL config can be Imported. Please update the Community with the outcome? Thank you🙏 Flood🐳+🐋 Manage Settings:

Вы очистите кэш в браузере и попробуйте снова и удивитесь)) Не работает!

Recently, I noticed that the rootkit check is not being done automatically, with the last time it was executed being on the 18th. It is configured to start automatically. Yesterday, I followed some procedures I found here on the forum: "Download new Kaspersky installer. Uninstall Kaspersky application, saving License information only. Reboot, power on, login. Install Kaspersky application. Run manual Database update. Reboot, power on, login. Make sure Kaspersky application is synced with your My.Kaspersky account. Recheck Rootkit scan runs within 24 hours." After 24 hours of performing the previous procedure, the check is still not starting automatically. I did a manual check using the command: "C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.17\avp.com" start scan_qscan. The scan did not detect any threats, but I would like the automatic scan to work again. If these details are helpful, I scheduled the database update to be done daily at 2:30 PM, the full scan at 3:00 PM, and the application vulnerability scan at 3:30 PM. Win 11 - 23H2 Kaspersky Plus 21.17.7.539

@LinearGrid Technology From Kaspersky Virus Lab :

всем привет. KESL на Astra Linux не подменяет сертификат, как это решается?

Hello @Helman63, Welcome back! READ: Messages "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a website *And* has the advice from @Anton Mefodys been followed: If the issue occurs in all browsers: (Chrome, Edge, Firefox) with default Kaspersky settings, then it means that something is wrong with cert storage in the OS = most probably some certs in the OS certs storage are *missing*, or it may be that *access* is somewhere *denied* to OS certs storage. You may try to install *all* updates to your OS and retest the issue? If the issue persists: as a workaround in: Kaspersky Network settings, install Kaspersky cert to Firefox cert storage - READ: How to add the Kaspersky root certificate to the Mozilla Firefox or Thunderbird certificate storage and *enable* the option to Use Mozilla certificate store - READ: Use the selected certificate store to scan encrypted connections in Mozilla applications: Thank you🙏 Flood🐳+🐋