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andrew75, спасибо. Вы здорово помогли.

Ну поехали... Папка с названием Брест - Набираю Брест - и он поиск пуст. Невероятно! Видимо так делать нельзя, но указав страницу автозаполнения, например, на том же кинетике, во все поля всех разделов КПМ ставит адрес. С сайтами ситуация та же, отправлял "автозаполнение работает неправильно", воз и нынче там. Нужны списки, скажите, буду отправлять, я хз как ещё. У меняв приложение банка авторизация биометрия, там нет полей и нужды в КПМ. Но когда покупаю талон, он упорно просит сохранить пароль... какой, даже полей никаких нет, я хз какой домен использует банк для в бэкэнде, чтобы его добавить в исключения, но мне нужна авторизация с браузера. Перестаньте считать всех за идиотов, я вот против таких отписок. Очевидно, просто от скуки пишу... и вот мы уехали, как и любое другое окно.

Bienvenido a la Comunidad de Kaspersky, En teoría, dichas funcionalidades volverán, así como las ubicaciones, cuando los técnicos de Kaspersky hayan estabilizado la nueva infraestructura, pero no aún sabemos cuando. Saludos.

@scraft Bonjour, Kaspersky VPN fonctionne sur le protocole WireGuard. Son utilisation peut être restreinte sur certains réseaux. Veuillez vérifier auprès de votre fournisseur d'accès Internet pour confirmer le support du protocole. Pour vérifier si les problèmes VPN sont liés aux restrictions du protocole WireGuard sur votre réseau, essayez de vous connecter à un autre réseau. Si vous pouvez vous connecter à un autre réseau, il est fort probable que ce soit la cause du problème. Si n'est pas le cas , veuillez contacter le Support : https://support.kaspersky.com/b2c/#contacts

ВПН не работает. Касперские, если не в состоянии обеспечивать качественный продукт, то оставайтесь порядочными Людьми - верните деньги за подписку.

buenas tardes en base a las noticias sobre la migración de plataforma que está en proceso, "la nueva version de VPN" es una version de funciones limitadas que de hecho no está funcionando como se espera, la función de vpn doble desapareció y algunas ubicaciones como Colombia desaparecieron esta version en vez de ofrecer mejoras solo refuerza la experiencia negativa del usuario, como usuario de Kaspersky Premium no es la experiencia que quiero exijo explicaciones claras me niego a creer que Kaspersky quiera eliminar funcionalidades útiles o retirar ubicaciones.

Hello,thank for your answer, Thank you for your interest. I do not have a case code to provide from the Kaspersky PURE help desk. As I have already written to you, I uninstalled and reinstalled Kaspersky Premium on my Android phones 5 times, and the VPN either does not work or is malfunctioning, and cannot operate with all the aforementioned Android applications (from my previous message). The customer is simply a user of fully functional applications. The customer is not a technician to have knowledge of all the steps listed below, which your engineers suggest for a potential resolution. The customer cannot dedicate their valuable time to providing support to a company that should have tested beforehand and be 100% sure that the applications it provides function absolutely perfectly, as they did before your last upgrade. The steps indicated to me are the following, and I have not performed them, nor will I do so, because I consider this not to be my job. They are too complicated for my knowledge, and I am not obligated to perform them. You have heard and read that your customer has these problems; let your excellent engineers think about what could be causing all this confusion on an Android phone. I had no problems whatsoever before your upgrade. Technical Steps Provided by Kaspersky (Refused by User): B) If the problem persists, please send us an AIDA report and the diagnostic version logs of Kaspersky, from the device in question: B.1. AIDA Report: To do this, download the free utility "AIDA64 (by FinalWire Ltd.)": https://play.google.com/store/apps/details?id=com.finalwire.aida64 Once the download is complete, run the file. Click the three-dot button in the top right of the device. Click the "Send report via email" option and send the report results to your inbox. Then, open your inbox and look for the generated report (it is usually an email with the subject "AIDA64 Report for Android v2.XX"). Copy the entire report, paste it into the already open Kaspersky email reply, and then click "Send." B.2. Kaspersky Diagnostic Version Logs: Steps: Uninstall the current version of the Kaspersky application from your device: https://support.kaspersky.com/help/Kaspersky/Android_11.128/fr-FR/71927.htm Disconnect your device from your account (important): https://support.kaspersky.com/KPC/1.0/fr-FR/95350.htm Restart your device, then install the English language Kaspersky Debug (diagnostic version) application from this link: http://cas.pr/KIS_debug After launching the application, log in to your My Kaspersky account. If the VPN is still running in restricted mode: Connect your mobile device to your computer using a USB cable. Access your device using File Explorer. Look for the files "kisa_(date and time).log" in your device directories. These logs are located at the root of your device storage: /sdcard. Send us these log files. Since they are too bulky to attach to an email, please use the following link to download them, specifying your file number: https://box.kaspersky.com/u/d/9a062e4ce3a04396bafb/ Once the files have been downloaded, please notify us via email, as we do not receive email notifications. Thank you for your cooperation." Given that your tone is not appropriate for the competence and position of a Master on a complaint forum regarding malfunctions, we must inform you—so that you, who merely possess titles without substance, may learn—that not only is there a country-specific help desk in Europe for users who have a Kaspersky Premium license, but also a live contact phone number is provided per country for customer users. Furthermore, you should take into account the complaints, especially since you hold the position of a 'Master' in providing information here, that your customers are not obligated to undergo crash courses in technical skills to solve problems they did not cause. This competence belongs to your own engineers. According to European legislation, the relevant Directive, and corresponding European court decisions, the customer states the problem, describes it (as the relevant European Directive on consumer products states—this includes technology products, software, etc.), and based on this simple description, you are required to search for and find the solution. Your tone and offensive behavior are not helpful given the difficult situation your company and products already face in America, and if you behave this way, it is to be expected in Europe as well. On our part, when faced with such treatment, we will request the intervention of the competent supervisory authorities of the European Union and the European Commission. It is very easy for us to find justice. We thank you, in any case, for giving us a full understanding that you are merely setting up forums out of a rush to follow trends, not to help and resolve problems, but just to show that you have an information forum. As we informed you above, we will escalate this legally (civil actions, etc.) and we will also ensure that tens of thousands of your customers are made aware of your indifference, improper handling, and disregard for the damages caused by the upgrade of the existing product. We wish you success operating in countries where there is no accountability for business actions, so that the wheat may be separated from the chaff and serious companies may develop, not opportunists who relied on their initial reputation and then forgot that this can quickly vanish with global bad publicity. Farewell. At least my followers, who number at least 350,000, will be thoroughly informed of your actions. P.S. As you assert your specialized status, it is not absolutely certain that purchased Kaspersky Premium licenses—acquired for dozens of users—will be utilized exclusively on Android devices. It is highly probable that they will also be used on desktop computers. It is there, Sir, with your imposing forum Master title, that you used to provide Double VPN in USA, a feature you no longer offer. Therefore, your attempt to diminish the value of my information/complaint—which aims to resolve the problem you caused with the new VPN upgrade this December—has fallen flat, much like your overall handling of the issues confirmed by the user. Thanks , Tina

Welcome to Kaspersky Community. Have You seen the warning and clicked over it?

Тоже задумался о переходе, продлевать ни чего уже буду, альтернаты есть, занесу деньги тем у кого все работает. А уходить конечно не очень хочется... но рынок порешал, кто то прогнулся и все сломал...

Re bonjour à toutes et à tous ..... Je ne sais pas si çà peut aider mais je viens d'essayer avec un autre VPN et la connection se coupe également ! Donc, peut-être que le problème ne vient pas de Kaspersky mais plutôt de Windows .... ???

I gave you a link in your previous thread. https://products.s.kaspersky-labs.com/

I am contacting you regarding an urgent issue with my Kaspersky Plus subscription. Suddenly, the VPN stopped recognizing my active subscription. I tried everything on my side: restarting my router, reinstalling the application, clearing data, and even installing it again on my laptop.

Problem The KSC Web Console is used to export a list of devices, but it is unable to export the column for the operating system. Log in to the KSC Web Console. Go to Assets (Devices) → Managed devices, and check the Operating System column. Export the list to CSV or TXT Operating System column cannot be displayed. Reason and solution This issue is fixed in KSC Linux 15.3. Follow the steps to fix the issue in KSC for Windows: Install Python 3.12: https://www.python.org/ Install urllib3 and KlAkOAPI libraries: https://support.kaspersky.com/ksc/15.1/211453?version=latest Download the script custom_script_operating_system_details.zip Extract cmd and py files to Python installation folder. Run the script by running the cmd file.

Dear Community For testing purposes, I need the 2019 version of Kaspersky Total Security. Is it possible to activate the Plus license in Kaspersky Total Security? Please provide the download link for previous versions of Kaspersky Total Security.

У меня тут антивирус заканчивался, как раз. Думал продлевать или нет. Решение пришло как-то само собой... Поищу альтернативу. Жаль за ВПН уже не могу запросить возврат. Как в том анекдоте про ложечки. Ложечки может и найдутся в скором времени, но осадок останется.

İlerleyen zamanlar için eklenme çalışmaları var ancak kesin bir şey diyemeyiz. Söylediğim gibi isteklerinizi destek kanalıyla iletişim kurarak bildirmelisiniz.

Welcome to Kaspersky Community. https://support.kaspersky.com/help/Kaspersky/Win21.23/en-US/246063.htm You can try enabling "Allowing managing...", but probably won't work, because I'm having the same behavior with tool AnyViewer Pro 🤢 You could try also this: But it did not work either here, so 🤷‍♂️ it seems the list of Trusted Remote Access tools supported by Kaspersky is very short...

I absolutely agree with you. They act like the problem is on our end, but the issue is glaringly obvious. The VPN hasn't been working from the moment they switched to the PURE VPN system. It's been almost 15 days, and they still haven't fixed it.

I've been using both RustDesk and Kaspersky Standard for several years. Recently, I needed to use the remote connection to interact with the Kaspersky interface to grant a local access permission (specifically, allowing access to a localhost). However, I found that I was unable to click on or interact with the Kaspersky application window via RustDesk. I ultimately had to resort to using a different remote connection software just to complete this task. I thoroughly checked the Kaspersky settings but couldn't find a way to change this behavior. My question is: Is it possible to configure Kaspersky to allow interaction with its interface while connected via RustDesk?

Well, tried it again after all this time and still not working for me. Even with the new updated version. My "Other" VPN works. Not naming just to stay polite. So obviously I am not the problem. The issue I have since this all started is why haven't we been notified before such an impactful change. No emails or no internal app notification that there might be some disturbance. Just this problem that forced customers to wonder and look for a problem that is not theirs. I'm voicing this out because I do believe Kaspersky is the best AV out there but man don't pull this **** ever again. I know software are not perfect but there's definitely a better way to treat customers. I hope you take note of that. Respectfully.

Description Error looks like this. Blocking via rules works correct, but instead of KWTS blocking page you see an error "ERR_TUNNEL_CONNECTION_FAILED" Cause You can read about this in Online help "The reason for this is that in order to establish encrypted HTTPS connections the user's computer requests from the proxy server a connection to the web server using an HTTP message containing the CONNECT method (hereinafter also "a CONNECT request"). The ability of proxy servers to process CONNECT requests and reply to them is limited at the level of the HTTP protocol. The proxy server can either notify the user about a successful connection, or terminate the connection. In order for the Block and Redirect to be applied correctly, you need to enable decryption of TLS/SSL connections and add the CONNECT method to exclusions or create a bypass rule for it. If there are no traffic processing rules that allow CONNECT requests, the connection will be terminated." How to solve General information - https://support.kaspersky.com/KWTS/6.1/en-US/186283.htm Step by step: 1. Add a certificate for decryption - https://support.kaspersky.com/KWTS/6.1/en-US/186279.htm 2. Enable decryption - https://support.kaspersky.com/KWTS/6.1/en-US/186340.htm 3. Set the BUMP default action - https://support.kaspersky.com/KWTS/6.1/en-US/186341.htm 3. Create an access rule you want - https://support.kaspersky.com/KWTS/6.1/en-US/171353.htm 4. Add an exception to the access rule. HTTP method CONNECT. - https://support.kaspersky.com/KWTS/6.1/en-US/189214.htm

она и сейчас центрируется: Более того, она при любом масштабе центрируется. Вот 175% Это новая заметка. Существующая привязана к окну программы. Да, если у вас разрешение экрана 800х600, то она конечно вылезет за экран. Но в технических требованиях прописано: Разрешение экрана: 1280x720 пикселей или выше. И при этом разрешении все на экран помещается.

Так и я 2 свежие декабрьские покупки отменил, сделал запрос на возврат средств. за 3-7 дней должны вернуться. А пожелания лаборатории исключительно доброжелательные, их продуктами пользуюсь наверное с самого их начала и надеюсь продолжать использовать и дальше. А по обсуждаемому - да, надо строже описывать пределы применения, без недомолвок/умолчаний и отсылок наверх. Хотя конечно часть покупателей сразу получит верую информацию и просто не сделает заказ з.ы. деньги вернули

поиск ищет везде формулировка предложения непонятна, нужно разбираться с каждой страницей индивидуально, если не работает. я против такого предложения, нужно уметь настраивать любой софт под свои нужды размеры экрана и разрешения должны соответствовать системным требованиям, чтоб ничего никуда не вылазило

Hello @TINATINA, Thank you for posting back! There's no Kaspersky PURE help desk - that we're aware of, all Kaspersky support is available via Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts OR https://support.kaspersky.com/b2c/global#contacts. If (you) engaged with Kaspersky support to the point (you've) detailed above, where the Kaspersky engineers have provided trouble shooting steps & data analysis requests, then an incident request will have been raised, it's prefixed with INC0000*; IF you choose not to share it, no one can offer any further assistance, equally; IF(you) refuse to assist Kaspersky by providing data for them to *analyse* to assist (you) it's nigh on impossible to help you; the Kaspersky team don't have crystal-balls, x-ray vision or magical powers; please read the Support Rules for Kaspersky Software: 7. Rights and Obligations of the User When communicating with Technical Support/Customer Service specialists, the User must provide Kaspersky with timely responses, information about the purchased License, and any information reasonably necessary to properly process the request. And don't fret about the red-herring double-vpn, it's not available for android & never was. Bottom line - it seems to us, by refusing to provide the incident request number, you don't actually want to be helped. We wish you all the best. Thank you🙏 Flood🐳+🐋