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Rusya dışındaki bölgelerdeki müşteriler Pango altyapısından Pure'a aktarılıyor (bu altyapı Rusya'dakinden farklı). Bu müşteriler, Rusya'daki konumları (yurt dışında yaşayanlar) üzerinden web sitelerine erişim sorunları hakkında Rusça forumda paylaşım yapabilirler. Lütfen destek ekibiyle iletişime geçin. Not: Yani yeni altyapılara geçiş sadece Rusya'da gerçekleşmiyor. Toplamda iki altyapı olacak: biri Rusya'da, diğeri (Pure) dünyanın geri kalanında.

Kannst Dich einreihen bei uns. Versuch mal Schulte sein Beitrag https://support.kaspersky.com/de/faq/ksec-migration#kaspersky-plus-and-premium-for-windows https://forum.kaspersky.com/topic/kaspersky-vpn-v21236614-2-kein-double-vpn-speed-halbiert-57386/#findComment-222582

Welcome to Kaspersky Community., Please provide exact version of K. product and operating system.

Вы хотите об этом поговорить или чтобы работало? Проблему с региональными ограничениями можно решить только через техподдержку. Что именно там не так мы не знаем и посмотреть на форуме не имеем возможности.

Добрый день, обратитесь, пожалуйста, в поддержку любым удобым способом: https://support.kaspersky.com/b2c/ и сообщите мне номер запроса. Спасибо!

Montreal servers feel great, quick loads no hiccups on youtube. 🥳 a bit quicker then Toronto imo, but maybe due to many normal factors. I Still get time outs where youtube tries to run an add and shows the page is not available but i think thats because of my adblock web extension Ublock Origin on firefox.

Добрый день, в ближайшее время вернемся с ответом в инциденте. Добрый день, по проблеме с ПК заводили запрос в поддержку? Дайте, пожалуйста, номер.

No, currently i have not updated the email to the developers due to volatile nature of the proceeding updates as i expect a lot of changes they need to make over time. However i did like them this thread to follow. 🫡 they said they would update me; again im not expecting incremental updates from them, more like just one when they know for sure that all issues are ironed out. so i had a theory that the fresh VPN install settings were good but would change upon restart my pc causing the problems. but when i went to go try i no longer get the VPN version i had before 21.23.6.614-2 (a) but rather i have now 21.23.6.614-2 which fixed the problem of the fastest server location not going to bangladesh and went actually near me to a US server 🥳🎉🎉 another note for the devs: on this for this forum i got a TLS handshake error when try to sign in with the vpn on 😅

связался через чат с тех поддержкой, записал протокол через vpn программу без записи экрана, затем мне предложили выдать лицензию для рф на другой email, версия программы теперь 21.23.6.614-3 (была изначально 21.23.6.614-2(а), попытался сам переустановить из личного кабинета и скачал другую 21.23.6.614-2 - не помогло) теперь 8 серверов, youtube не работает, но уже что-то. без обращения в тех поддержку само ничего с программой не происходило, она не обновлялась и не соединяла с vpn, вердикт: обращаться есть смысл

Hello @nayomi kumarasinghe, Thank you for the update! We're delighted to read there's been *progress* -> Well done!! Kaspersky Standard *only* allows for a single-email address, to add multiple email addresses, it's necessary to have a Kaspersky Plus OR Kaspersky Premium subscription. Read: About Data Leak Checker. Thank you🙏 Flood🐳+🐋

Пользуюсь этим продуктом уже пол года открывается только youtube,остальные сайты не открываются, например такие как, facebook и ему подобные. Пробовал всё ничто не помогает. Другие VPN открывают всё. В чём проблема. Грош цена этому продукту.

Все в этом мире возможно, но вероятность того, что на этом компе без моего ведома используется VPN менее 1%. Опять же я ведь указал, что новая лицензия также предназначенная для использования в Казахстане без проблем активировалась, а значит IP'шник там был однозначно казахстанский. И год назад все практически наверняка было точно также и старая лицензия также активировалась на казахстанском IP'шнике.

Hello @MattDSI, Thank you for posting back & the extra question/s & apologies for delay in revert! Yes. Not quite so simple; when the subscription is sent to your account, (you) down load it & install it - i.e. (you) select *which* device* is allocated to *which* subscription, but -> IF (you) were to 'change' any of the Windows devices; the devices reflected in (your) my Kaspersky account would still show the *original* names, i.e. the device-name when the Kaspersky software was installed. The MyKaspersky account doesn't update-automatically. In our opinion, it'd be better to request a *refund*, explain (you've) purchased the wrong *device-number* subscription, you wish to cancel, refund & repurchase the correct-number subscription - that way (you're) only managing one subscription, with all of the devices linked to it - it still can mean at some stage - IF (your) devices are renamed - (you'll) also have to manage that in (your) MyKaspersky - but that's no show-stopper & won't stop the devices working. It's easier to manage multiple-devices on *one* subscription, than multiple-devices on multiple-subscriptions (ioo). Kaspersky has a 30day money-back guarantee -> contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select Email, then fill in the template as shown, select (your) Kaspersky software from the drop-down-list (A); please include a *detailed history*: Please READ: How to request a refund for a Kaspersky application Please post back the incident reference number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

а покажите что вы там записали.

What I was notified by email was only that Kaspersky had been working on changes to certain things around the time I had to install this update; That it would cause some disruption for a while. None of your above-mentioned explanations and information were given in the email. No mention of disappearance of double VPN. I ve now found the information I needed on this web page from you, which is detailed to some extent. I think these explanations should have been provided for the users of this VPN in the first place in order to avoid unnecessary confusions we have had here. I believe there are still more costumers like us out there all over the world, wondering what is going on with the VPN. By the way, I am still waiting when this VPN will start running as its expected way. "Connection time out" keeps happening off and on as of now, when I send emails. Thank you. --- The number of available VPN servers will change from ~105 to ~85, most common servers will remain. The router feature, protocol selection and dual VPN options will disappear. We’re continuing to expand coverage and add new features in upcoming updates. --- P.S. Driver "VPN WG Nt Adapter" keeps changing and I cannot make the settings of this driver in a certain way. (off topic)

Hello @Jassie_Dave, Kaspersky have issued an official statement: https://forum.kaspersky.com/topic/kaspersky-vpn-dns-issues-after-purevpn-integration-time-for-kaspersky-statement-57458/#findComment-222889, by Mikhail Shakhov, on behalf of Kaspersky: "Dear customer, We’re truly sorry that you’re experiencing some temporary issues following the migration to our new VPN service provider. Over the past 8 days, many teams across KL have been working around the clock to complete the transition and stabilize the new infrastructure. This remains a top priority for us and our partner, and the work is progressing in close collaboration. We kindly ask for a bit more of your patience and loyalty as we continue these efforts — we’ll share further updates soon. Please make sure you’re using the latest version of the app, as fixes are already rolling out and the service will gradually return to normal as stabilization continues. The issues expected to resolve automatically include reduced availability of some locations, slower connection speeds, and difficulties accessing certain online resources. If you’re running into any specific problems right now, please reach out to our support team and include as many technical details as possible — this really helps us understand the situation and speeds up the fix. We’re here for you and want to make sure you feel supported while the transition is being finalized. Thank you for staying with us and for your understanding." IF (you) haven't logged a case yet @Jassie_Dave - please do so, Kaspersky *are* working with subscribers who log cases as well as working on the transitions *overall* Please post back the incident reference number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

Hello @NicoCase, Welcome! Please log a request with Kaspersky Customer Service, select Email & fill in the template as shown, select (your) Kaspersky software from the drop-down-list(A), & please provide a *detailed-history*: ***IMPORTANT*** -> please post back the incident-reference-request-number, it's prefixed with INC0000? Thank you🙏 Flood🐳+🐋

The device was added to the old place [@igor-kurzin-127 removed the old device, and I added my license to the Kaspersky standard]. I can find "confirm" on there. I can't add an email to "Data leak checker". How to fix all?

sorunu ben neden çözüyorum para verip vpn alıyorsam sorunu Kasperin çözmesi gerekiyor günlerdir sorun var sorunu çözmüyorlar hala VPN çalışmıyor

у меня наверное с 2013 года обновление поверх ручное или авто. Возможно в реестре есть аналогичные остатки.

bei mir funktioniert kein vpn obwohl ich premium hab und support und fernzugriff hat das problem immer noch nicht gelöst! angeblich irgentein bug aber mein geld wollen die doch auch! abgesicheter modus ging auch ein paar tage nicht! hab premium glaub ich schon 10 mal neu installiert vpn noch öfter und das geht ja alles von meiner lebenszeit ab! hab heute von neun uhr früh bis 17 uhr alles mögliche versucht support ist ja auch nicht gerade sehr hilfreich und der premium support weiss auch nicht weider es kümmert sich ein spezialist aber seid 2 tagen nichts vom spezialisten! mein altes abo hab ich gekündigt weil da ging ja auch nichts mehr hab jetzt ein neues und das selbe geht schon über eine woche und niemand macht irgendetwas ausser fernzugriff und nichts! frag mich echt was da los ist? benutzte schon kaspersky seid 2007 mit verschiedenen abos und premium hat eine zeit gut funktioniert aber seid ein paar wochen spinnt das total! soll mir den vpn neu runterladen usw! das geht doch nicht! habt ihr auch solche probleme?

buradakini arkadaşlar

Bendeki, son sürüm 21.23.6.614-1 mi?

Google Dns değişikliği sonuç vermedi, yine de teşekkürler.

к сожалению реестр не помог. теперь мне втюхивают подписку 🙂. непонятно зачем. я все равно не когда не чего не куплю. у меня нет на это денег. мне еле наеду хватает...