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Hi; i have a paid Kaspersy Premium since a week and suddenly the VPN came out of order i see on the screen.please wait We are working on this issue please wait.i,m waiting sice 4 days now contacted kaspersky and bobody seem to repair it . Thanks if you could help me. I,m in Canada (quebec) it was working fine before

The problem is not with the VPN gateways. They seems to work perfectly. What is being blocked in the VPN traffic from the client to any VPN gateway. How you know it? use a different VPN and create a VPN tunnel of Kaspersky within it to any gateway, and all is working. (normally) you cannot use the same device for both VPNs (daisy chain the VPNs). As it seems right now, based on the fact we can't even ping anything, the most obvious explanation is that either the gateways are blocked or the traffic is dropped. This is not going to be solved unless Kaspersky is going to use another VPN protocol and/or use other gateways (unlikely). Shame, I really loved this VPN.

Merhaba. Bundan tam 10 saat önce Kaspersky Premium for Mac ile tarama başlattım ancak 10 saattir hep aynı aşamada takılı halde kaldı. İlerlemiyor. Yardım edin lütfen. Nasıl çözülür?

Already reported!

@cYcLo You are welcome, no sorry of course. What is your geographical location ?

Sorry about that. OS: Windows 11 Home edition, Macos Sequoia 15.7.2 and IOS 18.6.2 This is transversal to these OS's. The Kaspersky VPN version is the latest, I was forced to update because everything stopped working as it should. My Kaspersky app just changed its behaviour and I suddenly lost some servers (that I usually use), I had a new Eula, and lost the double VPN option, (which I also usually use). I was informed in the new Eula that there is new conditions about how my data is processed. This is not what I've paid for, as apparently Kaspersky silently changed the terms of the subscription and lower the security framework of the vpn service removing the double vpn option.

Аналогичная ерунда второй день. Вчера помогла переустановка KSC, а сегодня снова не работает. Буду тоже писать в саппорт

@cYcLo Please Read before you create a new topic

К этой теме не относится, но приятно когда люди признают свой ошибки! Прислали письмо , что по ошибке файл детектился как опасный , но оказалось , что всё поменялось с предыдущих проверок и человек написал об этом! 😁

After a forced update of kaspersky VPN, the list of servers reduced from 100 to 86 and I lost the double VPN tab. Now I can't use double VPN anymore. Anyone have any idea why?

si l'ho fatto ma non è cambiato nulla. e tenendo disattivata questa opzione ho problemi di sicurezza? Grazie

Ciao @Ricky1234 Io ho avuto lo stesso problema e con questo metodo a me ha funzionato. Riattiva servizi relativi a Hyper-v.

Техподдержке в вашем случае нужно писать через Company Account - https://companyaccount.kaspersky.com/account/login

А что так можно было😁Может на личном примере покажите🙃 https://www.virustotal.com/gui/url/0c761b24b109ee2dbb9fc00c356ead26d79495325876cdfab32aba7ebb29f264?nocache=1

https://github.com/kunkundi/crossdesk/releases/download/v1.1.7-20251127-a964c6b/crossdesk-win-x64-v1.1.7-20251127-a964c6b.exe 此链接是该文件地址。 https://www.virustotal.com/gui/file/04375d1120b6ef1a224f62afeda069f73ceb7adff3417316d934782cf4e7fb8a 此为在线杀毒报告 另外，此软件的官网：https://www.crossdesk.cn/ 在杀毒软件中也有被阻止。 产品为标准版。 电脑运行版本是： 版本 Windows 10 IoT 企业版 LTSC 版本号 22H2 安装日期 ‎2025/‎11/‎11 OS 内部版本 19045.6456

Cordial saludo, Al intentar instalar aplicativo en Windows saca error, descargue herramienta Kaspersky Removal tool, pero no aprece ninguna aplicación instalada. Necesito ayuda. Quedo atento, Saludos cordiales.

А куда писать техподдержке на какой адрес?

An error message appears on the screen saying "Please check your Windows firewall and virtual adapter settings"

Caso não tenha comprado uma versão para o celular, você pode instalar uma versão de teste e executar a varredura no celular.

Por favor, entre em contato com o suporte.

Atualmente a versão para Linux está disponível somente através do nosso site Global. Para o Brasil, esta versão estará disponível em algum momento do ano que vem, sem uma data definida Caso compre através do site Global, a sua licença funcionará sem problemas no Brasil

Não é possível aumentar o período de uma assinatura existente O que você pode fazer, é comprar uma nova assinatura e adicionar no My Kaspersky como backup Quando a assinatura atual expirar, você pode ativar a nova licença

Не очень понятно чем ещё дополнить. Версии ОС, браузеров, ksc и kes указал выше. В настройках политики выставлены след. значения:

之前给djoin报过一次毒，然后是winver，只有清除这个文件才能让卡巴斯基停止报毒，winver清除过一次了，现在又在报毒，加入到排除项和忽略都解决不了问题 ，并且卡巴斯基的弹窗无法隐藏