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Welcome to Kaspersky Community. Please provide version of K. product and operating system.

不是卡巴斯基应用程序控制，是威胁和排除项里的，一个叫管理排除项，里面什么也没有，一个叫指定的受信任的应用程序，里面只有一个我说的莫名出现的程序。

My problem is that software like Snipping Tools, Game Bar, and even the NVIDIA app all have no sound in the recorded videos. Snipping Tools shows an error due to a WASAPI exclusive mode issue. I've tried to find the cause but haven't succeeded. However, once I temporarily disabled Kaspersky's protection, the WASAPI error disappeared, but when I turned it back on, the WASAPI error reappeared.

Hello @Morphenius, That's the best news! Well done! Thank you so much for taking the time to share the outcome with the Community🙏! Flood🐳+🐋

我现在用的是卡巴斯基标准版21.24.8.522，最新病毒库 我的网易发烧游戏无法启动，开启后会闪出一个窗口，然后消失，关闭卡巴斯基后可以打开，开启卡巴斯基后又立刻闪退 这导致我无法游玩网易我的世界:( 虽然我有正版java 病毒库日期：2026/2/26 17:13 日志： 事件: 自我保护限制了对受保护资源的访问 应用程序名称: gamingservices.exe 应用程序路径: C:\Program Files\WindowsApps\Microsoft.GamingServices_33.108.12001.0_x64__8wekyb3d8bbwe 应用程序 PID: 12944 对象: C:\Program Files (x86)\Kaspersky Lab\Kaspersky 21.24\avp.exe 用户名: NT AUTHORITY\SYSTEM 组件: 保护

Hello @Morphenius, Welcome! IF Allow managing Kaspersky settings via remote control applications is checked - does it help? IF 'no' - please share more information, when this happens: "I am unable to click on these popups to confirm" - can you post a *full-screen example of the pop-up please? & is there an error OR is it that Kaspersky does not appear to *interact* with the JoyXOff software OR something else about the pop-up - describe as much as possible about this issue please? What is the OS version & build-> go to (Windows) Settings, System, About, scroll down to Windows Specifications - take a *screen-print* - upload it to your post here please? Which Kaspersky software name & version, on the Windows Taskbar - Hidden-icons - right-click the Kaspersky icon, select About? Please post back? Thank you🙏 Flood🐳+🐋

И поменять батареи в UPS. Очевидно же, что проблема в ПО, а не в железке, при перегреве ПК будет работать в целом медленнее, ибо процессор будет сбрасывать частоту, и только так. Обновил он уже. Проблема там не в антивирусе, а в браузере, который как-то не так работает. Потому - проверить на другом браузере - это для начала.

Hello。 相关文件将会在明天下载并分析，具体给出分析结果与应对措施。 我问了下AI，这个2147024883错误代码似乎是.net framework 的内部错误，指向的是文件损坏，当前下载的安装文件不完整或者损坏，如果可能请检查C盘的磁盘错误是否存在。 以上结果我没有分析你的log文件，只是一个基于错误代码的猜测。我建议你先磁盘扫描一遍C盘。修复下可能存在的错误。然后等待我明天的最终分析成因结果。

Ich habe die exe der Aquasuite inzwischen an Kaspersky Lab gesandt, damit dieses Programm als ungefährlich eingestuft wird. Dieser fals positive nervt wirklich, wenn man weiß, wie nützlich die Aquasuite ist. Hier ist der Screenshot:

Hi everyone, I have a physical disability which means I have to use an xbox adaptive controller with software called JoyXOff to convert the inputs to Mouse and Keyboard. Unfortunately when I need to change settings for Kaspersky or create exclusions, I am unable to click on these popups to confirm. This then means my carer has to plug in a mouse every time to confirm. I have tried adding the relevant files and folders to the "Allow interaction with the Kaspersky Anti-Virus interface" setting in specify trusted applications but unfortunately it still does not work. Any help would be appreciated as I would like to keep using this software!

etkinleştirmenin kodunu nerden bulacağız.

Will that be enough to delist our domain?

I'll check again later today but Kaspersky Virus Lab is only pointing to the malicious JavaScript that i also mentioned above : <svg width="1px" height="1px" onload .....

OK, please let us know if there are any other issues.

@lawrence No problem , this issue seems to be fixed now.

Apologies if we were'nt clear, it has been removed, and we've updated admin credentials.

logo文件链接https://mega.nz/file/uaBCwTbb#-6TgFbXolV7DgJP1NWL0EMUf56LZu2X0dHp7_Aj4Dww 辛苦分析问题了。

Hello, It seems I don't have this issue here. First, check if the current environment can verify the digital signature of the website or if the digital signature stored in the system has not expired. and check if the system time is correct? This bank website just updated its digital signature a few days ago.

Hello， 有些下载软件当中的 sdk 包含广告 sdk：Badur，建议你不要使用有关下载程序。 从 github 的 aria2 的 哈希值为： aria2c.exe MD5 8C71B86BF407C05BAF11E8D296B9C8B8 aria2c.exe SHA-1 6624AB8CA883C48F02C58250D4EEE9E90098F4E4 aria2c.exe SHA-256 BE2099C214F63A3CB4954B09A0BECD6E2E34660B886D4C898D260FEBFE9D70C2 aria2c.exe SHA-512 BB3FEE727E40F8213F0A7D9808048E341295A684ECBA6F4DF52F1B07B528D7206CA41926B2433F4B63451565AD2854570FEE976BC7051B629ACD24FCA6D0F507 没有你这个哈希值。 同时确认有关程序文件是否在 受信任组 里面？

Добрый день. Удалите kaspersky Standard с помощью этой утилиты в безопасном режиме. После этого перезагрузите компьютер и установите антивирус заново отсюда.

Hello， 首次运行的程序会被自动分类添加到相关分组中。

Hello， 你在卸载工具中使用这个选项进行一次卸载，卸载后重启计算机，之后再资源管理器中输入 %temp% 后回车，然后清空这个文件夹中所有的内容，如果有的文件或者文件夹无法删除的，选择 跳过。之后运行卡巴斯基安装程序， Kaspersky Basic/Standard/Plus/Premium MR20 如果失败，请您提交 安装logo 文件。 通常安装log文件位于 %temp%/kl-setup 开头的文件，打包上传网盘分享到这里。

Hello， 请您联系 support.kaspersy.com/b2c/cn ，可以重置一次激活次数，也只能重置一次。