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1. Initial Context and Symptoms Infection Vector: Likely initiated by running a cracked tool/software. Symptoms: Received unsolicited Microsoft one-time codes and password reset emails. Security Setup: The affected machine runs Windows 10/11 with Kaspersky running in real-time (no alerts). 2. Technical Findings (Forensics) The following critical findings were discovered not through manual user inspection, but through an AI-assisted diagnostic process: AI-Guided Diagnostics: I used an AI Assistant to analyze suspicious system behavior after initial self-detection failed. The AI guided me through terminal commands (such as netstat -ano and tasklist) to map network connections to running processes. Crucial Discovery (The Compromise): The diagnostic process identified a highly suspicious external connection associated with PID 5752. Mapping PID 5752 confirmed it belongs to the Kaspersky (32 bit) process. The connection was directed to a foreign, non-Kaspersky IP: 81.19.104.253 (in Russia). Conclusion: This provides strong evidence that a Stealer/Trojan malware used Process Injection to hide and operate within the trusted Kaspersky process space, thus neutralizing the protection and exfiltrating data. 3. Damage Assessment and Actions Taken Data Compromise: High risk that the Enpass Master Password and local files have been compromised. Immediate Actions: Network Disconnection: Permanently disconnected the machine from the internet. Emergency Password Change: Changed all critical passwords using a separate, trusted device. Future Plan: Planning a full, clean Windows reinstall. 4. Request to Kaspersky Experts I am seeking the community's and Kaspersky's official guidance on: Confirming the validity of this AI-assisted finding regarding Process Injection into the Kaspersky process. Guidance on how to formally report this sample and the associated C2 IP (81.19.104.253) for analysis by Kaspersky Labs. Any recommended steps for advanced artifact analysis that should be performed before the system is completely wiped.

Arkadaşlar sorunun çözümü yok 10 gündür düzeltemediler global forumda kısacası çözmeye çalışıyoruz dediler tahminimce bu sorun 1 ay sürcek gibime geliyor.

Got the exact same problem. Kaspersky scan can froze for hours and shows warning on the trojan in Samsung Internet app when clicked. I'm surprised it's not been resolved yet. It's really billions of customers affected so it's most likely a false alert and is not corrected in data base. I did re-install the app when got the warning right from Google play store but got the same warning when Kaspersky scanned. I also had the same warning about Trojan in Samsung Wallet few months ago but I don't really use this app so just deleted it. Now I think it also was a false flag. I wonder if somebody at Kaspersky lab doesn't like Samsung 🤔

@ahmed 995 Welcome. Please reach out to the Kaspersky Technical Support team via https://support.kaspersky.com/b2c and include as many technical details as possible.

sürüm bu ve hala hata aynen devam ediyor

That's my issue as well, right after a clean installation of K-Premium 21.23.6.614(a).

Hab mehrmals neu installiert, VPN funktioniert nur sehr langsam, auf manchen Seiten überhaupt nicht. DuckDuck Go nimmt nur komplett eingegeben Internetseiten, z.B. www. ...... .de . Suchmaschine funktioniert überhaupt nicht.

I have the same issue. Did you find a way to fix it so far?

Looks like we are going to wait 1 month until they fix the VPN.

You can download it from the African site at the moment if you want to. https://www.kaspersky.co.za/downloads/plus You can activate it with the activation code of your subscription. Officially only Ubuntu and some RPM based Linux flavors popular in Russia and third-world countries are supported but I have tested it with some other popular RPM based Linux flavors and it's running fine mostly. It does have some minor issues on SUSE for example with Web Protection but nothing game breaking.

I used to use your VPN (Egypt, UAE, Algeria, Bahrain locations ) to watch TOD TV for months, but last week the website started detecting the VPN and giving me an error. I tried other VPNs (Stream Locator and Boost VPN), and they work — the site doesn’t detect the VPN when I use them WINDOWS 11 V 25H2 VPN V. 21.23.6.614-2 (a)

They said the new "upgraded" Kaspersky VPN doesn't work in Russia, and offered to give me a free license for a Russia-specfic Kaspersky VPN After installing their new VPN, I discovered that it has only 8 available locations!!! And none of these locations enable you to access Facebook, YouTube or any websites unavailable in Russia This is really hilarious

no es version preview de windows, es windows 11 pro 25h2, me ha pasao al desbloquear el almacen en chrome, se ha bugeado, y ni reiniciand, ni reinstalado con la ultima version... solo me ha funcionado renombrando la carpeta de %LOCALAPPDATA%\Kaspersky Lab\ Kaspersky Password Manager a Kaspersky Password Manager-old, y al abrir ya funciona bien, parece que algo se ha corrompido en esa carpeta.. y hacia Excepción: 0xc00000fd → Stack overflow. no se porqué he reinstalado la app y mismo problema... he desinstalado extensiones del navegador, y nada... pero ya me deja algo mosca... que todo se ha iniciado al desbloquear el almacen desde la extensdion de chrome, y se ha bugeado

Hallo 4coons, Bei mir ging dass noch nie über den Kaspersky Account sondern ich durfte ein Nexway Konto eröffnen da kannst Du alles dann. Hier die Anleitung für Dich So erstellen Sie ein Nexway-Kundenkonto https://support.kaspersky.com/de/common/buy/15465#block2 So aktualisieren Sie Ihre Zahlungsdetails oder E-Mail-Adresse im Nexway-Kundenportal https://support.kaspersky.com/de/common/buy/15465#block3 Der Grund warum Du deine Daten aktuallisieren darfst war mal dass Kaspersky diverse Daten gelöscht hat(War auch bei mir der Fall )

↓ Communiqué de la part de KL ↓ " Cher client, Nous sommes vraiment désolés que vous rencontrez des problèmes temporaires suite à la migration vers notre nouveau fournisseur de services VPN. Au cours des 8 derniers jours, de nombreuses équipes de KL ont travaillé sans relâche pour terminer la transition et stabiliser la nouvelle infrastructure. Cela reste une priorité absolue pour nous et notre partenaire, et le travail progresse en étroite collaboration. Nous demandons un peu plus de votre patience et de votre loyauté alors que nous poursuivons ces efforts - nous partagerons bientôt d'autres mises à jour. Assurez-vous d’utiliser la dernière version de l’application, car les correctifs sont déjà déployés et le service reviendra progressivement à la normale à mesure que la stabilisation se poursuivra. Les problèmes qui devraient être résolus automatiquement comprennent la réduction de la disponibilité de certains emplacements, la lenteur des vitesses de connexion et les difficultés d'accès à certaines ressources en ligne. Si vous rencontrez des problèmes spécifiques en ce moment, veuillez contacter notre équipe d'assistance via https://support.kaspersky.com/b2c et inclure autant de détails techniques que possible - cela nous aide vraiment à comprendre la situation et à accélérer le correctif. Nous sommes là pour vous et voulons nous assurer que vous vous sentez soutenu pendant que la transition est en cours de finalisation. Merci de votre fidélité et de votre compréhension. "

↓ Mededeling van KL ↓ " Beste klant, Het spijt ons echt dat u enkele tijdelijke problemen ondervindt na de migratie naar onze nieuwe VPN-serviceprovider. In de afgelopen 8 dagen hebben veel teams in KL de klok rond gewerkt om de overgang te voltooien en de nieuwe infrastructuur te stabiliseren. Dit blijft een topprioriteit voor ons en onze partner, en het werk vordert in nauwe samenwerking. We vragen vriendelijk om een beetje meer van uw geduld en loyaliteit terwijl we deze inspanningen voortzetten - we zullen binnenkort verdere updates delen. Zorg ervoor dat u de nieuwste versie van de app gebruikt, omdat de oplossingen al zijn uitgerold en de service geleidelijk weer normaal wordt naarmate de stabilisatie wordt voortgezet. De problemen die naar verwachting automatisch zullen worden opgelost, omvatten verminderde beschikbaarheid van sommige locaties, langzamere verbindingssnelheden en problemen met het toegankelijk maken van bepaalde online bronnen. Als je nu specifieke problemen ondervindt, neem dan contact op met ons ondersteuningsteam via https://support.kaspersky.com/b2c en deel zoveel mogelijk technische details - dit helpt ons echt de situatie te begrijpen en de oplossing te versnellen. We zijn er voor je en willen ervoor zorgen dat je je gesteund voelt terwijl de overgang wordt afgerond. Bedankt voor uw geduld en uw begrip. "

Bienvenido a la Comunidad de Kaspersky. También tengo W11 25H2, y mi versión de KPM es: Y en principio no tengo problemas, prueba a actualizar tu versión de KPM. Si estás usando una versión Preview de W11, entonces ahí puede estar el problema, Kaspersky solo soporta versiones oficiales finales de Windows.

en visor de eventos me da este error. Nombre de aplicación con errores: kpm.exe, versión: 25.0.0.225, marca de tiempo: 0x67890f1e Nombre del módulo con errores: ntdll.dll, versión: 10.0.26100.7309, marca de tiempo: 0xa2b5ca17 Código de excepción: 0xc00000fd Desplazamiento con errores: 0x00042378 Id. de proceso con errores: 0x29EC Tiempo de inicio de aplicación con errores: 0x1DC669037161AB7 Ruta de aplicación con errores: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 25.0\kpm.exe Ruta de módulo con errores: C:\WINDOWS\SYSTEM32\ntdll.dll Id. de informe: 77c3d583-5275-44fc-bc94-079fed58fb99 Nombre completo del paquete con errores: Id. de aplicación relacionado con el paquete con errores: he reinstalado la app y mismo problema... he desinstalado extensiones del navegador, y nada...

I just needed to get on with my work to be honest. The Kaspersky VPN is not a dedicated, fully featured, stand alone VPN. For me it is just an add on to the main product Kaspersky Anti-Virus which I consider to be exceptional. So for a relatively small layout I have access to a standalone, fully featured VPN, so the cost is worth it in the long run, but I definitely would rather have not been forced in to spending that money. If it hadn't been for this issue, the LACK OF COMMUNICATION, and the length of time it is taking to solve it, I would still be happily using Kaspersky VPN. This is why I suggested they EMAIL us to let us know what is happening, or consider a rollback.

Hallo in die Runde, ich gehöre auch zu den Menschen, die zwar am PC sitzen, aber wenn irgendetwas nicht funktioniert, ziemlich hilflos sind. Aktuell werde ich aufgefordert meine Zahlungsdaten zu aktualisieren, da in 5 Tagen mein Abo ausläuft. Die automatische Verlängerung ist aktiviert. Nur leider kann ich auf Zahlungsinformationen klicken so viel ich will. da steht nix. Ich habe offensichtlich keine Möglichkeit irgendwelche Daten zu aktualisieren oder zu ändern. Frage mich eh wieso, denn beim Kauf des Abos hat ja alles einwandfrei funktioniert. Hat hier irgendwer eine Idee was da los ist? Freu mich auf Rückmeldungen.

A lot of users feel the way you do. That is one of the reasons I started this topic. For me the primary issue is communication. There was none, that I received, notifying me of upcoming change, and I only received an email 4 days in. That's 4 days without a VPN. I reached my limit on the 8th day, and took advantage of the Black Friday deals to sign up with another provider, but. It was money I hoped I wouldn't have to spend. The request for Kaspersky to EMAIL their customers with an update has not been acted on. The lack of clear communication is harming their reputation, and unfortunately they don't seem to understand that. But this is the first such issue I've had with Kaspersky in nearly a decade, and I'm more than happy with their other products.

OS desteği konusunda genişletme çalışmaları illa ki devam edecektir ancak talep ve destek olarak da teknik destekle iletişime geçip istek ve önerilerinizi bildirirseniz daha iyi olacaktır.

Yes, but if you're paying for a premium VPN service—"the reason I bought the package for all devices"—why would I use another one from a different company? It doesn't make sense.

Thank you for responding. I appreciate the difficulties involved in such a complex integration and, while I am now using another VPN, it doesn't affect my confidence in Kaspersky Ant-Virus or Kaspersky Password Manager in the least. I wish you luck in restoring full functionality back to Kaspersky Secure Connection.

cuando desbloque el almacen kaspersky password manager se ciera, en mi windows, tengo windows 11 pro 25h2, la ultima version de kpm instalada la 25.0.00.225, en ios me funciona, desde la web en el navegador en windows funciona, pero la app, se cierra cuando desbloque el almacen en windows en visor de eventos me da este error. Nombre de aplicación con errores: kpm.exe, versión: 25.0.0.225, marca de tiempo: 0x67890f1e Nombre del módulo con errores: ntdll.dll, versión: 10.0.26100.7309, marca de tiempo: 0xa2b5ca17 Código de excepción: 0xc00000fd Desplazamiento con errores: 0x00042378 Id. de proceso con errores: 0x29EC Tiempo de inicio de aplicación con errores: 0x1DC669037161AB7 Ruta de aplicación con errores: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Password Manager 25.0\kpm.exe Ruta de módulo con errores: C:\WINDOWS\SYSTEM32\ntdll.dll Id. de informe: 77c3d583-5275-44fc-bc94-079fed58fb99 Nombre completo del paquete con errores: Id. de aplicación relacionado con el paquete con errores: