All Activity

Hello @FXbr, hello @Berny, unfortunately I have to confirm the connection error. If you select the Spanish server, you are connected to an Italian server (according to the GUI). Only the support can really help here.

Contacted. Hope they fix it soon. Thanks.

@FXbr Please contact Kaspersky Technical Support : → https://support.kaspersky.com/b2c/#contacts

result: Milan, Lombardy, Italy (IT), Europe

@Berny I noticed the reason it kept redirecting me to the same us site and failing to redirect me to the South Africa site was because I use Starlink. I switched my internet connections and managed. I managed to get into contact with an agent who is assisting. I should be good to go. Thanks for the guidance. Much appreciated.

@OlympusAres Please switch to another DNS server ?

@Berny@harlan4096 I tried changing the location and keep getting this error. 😔 I even tried on different browsers.

@FXbr Welcome. Please check IP location on https://www.maxmind.com/en/locate-my-ip-address ?

@OlympusAres Link https://support.kaspersky.com/us/b2c/US#request is pointing to : Support > Support for home products > United Sates of America (USA) Please see → Guide on Kaspersky software availability in the United States " To comply, we must limit the availability and functionality of our products and services for US customers " Please try the Global Technical Support link → https://support.kaspersky.com/b2c/#contacts ?

kaspersky premium üyeliğim var uygulamadan film izleme usd bölgesini seçmeme rağmen netflix hala veriyor bu yüzden satın aldım vpni yardımcı olun lütfen

@Berny@harlan4096

Please submit a case in Kaspersky Company Account https://companyaccount.kaspersky.com/

Eu estou tendo esse erro ao tentar executar uma tarefa a partir de um ou mais dispositivos. Seguem os prints abaixo

The below is the screen I get once logging the query. No reference or INC number. I have checked my email, including my spam and there is also nothing.

I purchased it in Botswana. The shop is headquartered in South Africa. I filled the form twice, still haven't gotten a response. I will try again. I don't remember seeing an incident or reference number.2

Hi, I have replied on Kaspersky VPN to connect to a Spanish IP, and it had been working until recently. Now, even though I select Spain under location, I get connected to an Italian proxy (IP Location). Therefore, I have been unable to connect to necessarily geo-restricted Spanish locations. Please fix ASAP? Is there a workaround? Thank you.

после этого удалите аккаунт на устройстве и вновь его к нему привяжите

пробовал, есть другие варианты?

попробуйте на самом устройстве выполнить обновление баз, как описано в статье https://support.kaspersky.ru/help/Kaspersky/Android_11.121/ru-RU/71806_1.htm

да нет, пишет в самом браузере на пк

а в самом приложении разве это же не пишет?

почему в аккаунте пишет "возникла проблема с базами приложения"? есть кто уже сталкивался?

@Tahmeed702 hello Please follow the requirements https://support.kaspersky.com/ksc/15.1/255791 , the last compatible SQL version is 2022. Use the instructions for upgrading https://support.kaspersky.com/13920

I am unable to register the devices, but when I send the link to the email, the following information appears attached, How can I solve this?

Браузер. waterfox и яндекс корп.