Jump to content
Kaspersky Support Forum

Youtube links in report are not opening

MFT

By MFT
in Kaspersky Safe Kids

 Share

Recommended Posts

MFT

MFT

Posted
  • Author
Posted

Kaspersky is logging youtube activities in Chrome browser. When I try to open the activity it opens as broken link. 

 

Is there any way I can get the actual link . 

 

Images are attached for explanation.

 

Looking forward for support.

Thanks & Regards

Faheem

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Kaspersky is logging youtube activities in Chrome browser. When I try to open the activity it opens as broken link. Is there any way I can get the actual link .

Faheem

Hello @MFT, Faheem, 

Welcome again! 

Is KSK configured with:

  1. Safe Search on YouTube ON or OFF? 
  2. Warn, Block or Allow for Youtube? 
  3. Your child’s birth year please? 
  4. Are you accessing the KSK Report / Youtube links using a Chrome browser? If “yes”, do the links open if you use Firefox & or EdgeChromium? 

Please post back? 

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Safe search is ON. it is in warn and allow settings for two kids 12 and 14 years old. Happening same for both. Thanks , Faheem

 

Hello @MFT, Faheem, 

Thank you for posting back!

  1. The first image you’ve posted, is that KSK, Internet , All events Report?
  2. Are the children using Android devices?
  3. Are the children accessing YouTube via the YouTube app or YouTube via Google Chrome browser?
  4. Are you accessing the KSK Report / Youtube links using a Chrome browser? If “yes”, do the links open if you use Firefox & or EdgeChromium? 

Please let us know? 

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @MFT, Faheem, 

Thank you for posting back!

Interesting, our KSK Report looks different. 

We tested, on an Android device, child birth year 2007, Safe Search on YouTube = ON. 

IF YouTube is accessed via the YouTube App, KSK logs events as in image 1, note:, we’ve added the resolved YouTube address for each entry.

 

 

 

IF YouTube is accessed via Google Chrome browser, KSK does not log events:

The documentation for KSK, Safe Search on YouTube is very basic. 

IF KSK is premium subscription, please log a case with Kaspersky Technical Support, fill in Application malfunction, Other template → image 2 above; Support may request Traces, Logs & other data; they will guide you: 

Logs & traces can be big to very big; run for only as long as it takes to replicate the issue &, if any of the files cannot be attached to the incident, don’t use Webdav, simply upload the files to any cloud service of your choice, create a share link & add the share link to the incident. 

After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will be in touch, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in their MyKaspersky account.

When technical support provide an answer, please share the information with the Community? ​

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Many thanks for your support, will surely contact technical support for solution

Hello @MFT, Faheem, 

You’re most welcome☺ !

Our observation, it appears as tho KSK logs Youtube generic search queries, but not actual watched Youtube URLs, we watched approx 10 YouTube videos, each time KSK only logged generic events, exapmple: https://www.youtube.com/results?search_query=kaspersky. 

Even when we change Categories to Forbidden, KSK does not function, nor report, as expected. 

Tested on 3 different devices. 

It will be very interesting to hear what the Kaspersky expert team advise? 

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
  • 1 month later...
MFT

MFT

Posted
  • Author
Posted

I hope this email finds you well.

Sorry to hear that you are having such issue, allow me to assist.

Thank you for the screenshot. Please provide us with some additional information to further check on your issue.

Data #1:
Kindly check if there is any update for Kaspersky Safe Kids in the Google Play Store. If there is, please update the application.

Data #2:
Please take a screenshot of the malfunctioning behavior of Kaspersky Safe Kids. For more details, here are instructions on how to take a screenshot: http://support.kaspersky.com/us/492?cid=pe

Data #3:
In order for us to further investigate the issue, we need you to download and run a free application, called AIDA64 (by FinalWire Ltd.): https://play.google.com/store/apps/details?id=com.finalwire.aida64

1. Once the app is downloaded and ran, tap the three-dotted button in the upper right corner;

2. Tap "Send Report in E-mail" and send the resulting report to your own mailbox;

3. Afterwards, open your mailbox and find that report (usually the subject field reads as “AIDA64 for Android v1.60 Report”);

4. Please copy the entire report and paste it in your reply; once you have done so click Send/Reply/Submit.

Data #4:
Please send us traces from the Kaspersky Safe Kids application:

• If the device is in Parent mode: open settings > About > Support > Enable tracing > enter INC000013018286 > reproduce the issue > Disable tracing > Send trace files.

• If the device is in Child mode: About > Support > Enable tracing > enter INC000013018286 > reproduce the issue > Disable tracing > Send trace files.

Please keep us posted.

Farhan || Customer Service Representative

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

it said, install some application, that will generate some log, send that log in email. I did, but could not understand the solution proposed by support.

Hello @MFT, 

Thank you for the update!

The email from Tech Support is them collecting information from you; no solution provided there. 

If you’ve provided the data, the next step is for them to analyse the data & tell you what’s wrong… 

  1. Have you submitted AIDA64 & Traces? 
  2. Have they done the analysis & given you an expert opinion? 
  3. Is INC000013018286 still open? 

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

sent, but response not came and case closed, 

Hello @MFT, 

  1. Did Tech Support actually receive the data?
  2. After you sent the data, did Tech Support send a follow-up email telling you they had the data & had sent it to the experts? 
  3. When no response was forthcoming, did you contact Tech Support again? 

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

did two times, no solution

Hello @MFT, 

  1. When you contacted Tech Support twice more, what did they say?
  2. Did they say “We’re looking into it & will update you”?
  3. Or, did they say “Go away”? 
  4. Or did they say “We don’t know”? 

Ordinarily, Tech Support do not dump a case unless 1) Something has gone off the rails, 2) They requested information/data that has not been provided, and even then, if that happens, they contact the customer & tell them, “We haven’t heard from you, blah, blah, we’re closing the case...”

Thank you🙏

Flood🐳 +🐋

Link to comment
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing


×
×
  • Create New...