brEZ Posted January 29 Posted January 29 Whenever I click cancel subscription it says "Sorry, an error occurred. Please try again later." I've tried to unsubscribe yesterday and today.
Guilhermesene4096 Posted January 29 Posted January 29 (edited) @brEZWelcome Are you using a VPN or network proxy? Have you tried using another browser? Clear browsing history + cookies? Edited January 30 by Guilhermesene4096
brEZ Posted January 30 Author Posted January 30 Yeah I figured it out so for some reason I had to login for a 2nd time to check my notifications so after I did that I tried cancelling again and it worked so the website is just really weird about logging in. It was showing all my devices and the subscription I had before I logged in again so I'm not sure why it didn't work then.
Guilhermesene4096 Posted January 30 Posted January 30 (edited) @brEZ Were you able to cancel? Otherwise, as I said before, try clearing your browsing history + cookies, also try using a VPN (using a server from your country) to access your My Kaspersky account. If the problem persists, please contact technical support → Technical Support Edited January 30 by Guilhermesene4096
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