VPN connection is temporarily unavailable

[jesetsam]

This message started about 11 hours ago.

 

I have the premium version of VPN and it is paid up.

 

I reset microsoft edge, and I can connect to the internet

[Flood and Flood's wife]

Hello @jesetsam,

Welcome!

Please follow *all* steps in this guide: "Secure connection is temporarily unavailable" message in Kaspersky Secure Connection. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[jesetsam]

Not getting better.

 

I followed all the steps including uninstalling the VPN, and resetting the network settings.

 

Now I can't reinstall the VPN.

 

I click on Install Kaspersky VPN Secure Connection 21.3.10.391 and it indicates:

 

Cannot connect to the installation source.

 

So, how do I install VPN without having to pay for it again? 

 

[Flood and Flood's wife]

56 minutes ago, jesetsam said:

 

• So, how do I install VPN without having to pay for it again? 

Hello @jesetsam, 

You're most welcome!

1. Your subscription/license should be saved in (your) MyKaspersky account, the new install will pick-up the subscription/license information - *check* (your) MyKaspersky account - Subscriptions tab? 
2. Which version *was* installed? 
3. Try: Kaspersky Secure Connection for Windows®
4. IF (you're) still unable to install from the source we've provided in 3. contact Kaspersky support, https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

[jesetsam]

I downloaded VPN from your number 3.

 

It reads the same, cannot connect to the instalaltion source.

 

I then went into my kaspersky account and downloaded VPN and started the installation. It required a restart of my computer.

 

After the computer restarted, the VPN installation continued, and then stopped withthe message, cannot connection to the application installation source.

[Flood and Flood's wife]

Hello @jesetsam, 

You're most welcome!

Thank you for posting back!

Follow this guide carefully: Error “Cannot connect to the application installation source”; IF - after following the guide, the issue persists, please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Installation issues, Any other installation error template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

[christian_alencar]

Since I got the VPN this week, I can't access it on my computer.

It keeps giving this error.

On mobile it works normally.

[Flood and Flood's wife]

6 hours ago, christian_alencar said:

Since I got the VPN this week, I can't access it on my computer.

It keeps giving this error.

On mobile it works normally.

Hello @christian_alencar, 

Welcome!

• (you) have this topic & also: Meu vpn nao esta funcionando ?

1. Not enough information, please follow this guide: Read before you create a new topic! by DonKid. 
2. Please follow *all* steps in this this guide: "A conexão VPN está temporariamente indisponível" no Kaspersky Secure Connection. 

Thank you?
Flood?+?

[Miroslav Riessner]

Your xxxx doesn't work even after a total reinstall!! Give me back my subscription... I don't have the desire or time to spend hours on my PC to get the program to work. This situation is not the first time !!!!

Edited May 31, 2023 by Berny

[Flood and Flood's wife]

15 minutes ago, Miroslav Riessner said:

Give me back my subscription... I don't have the desire or time to spend hours on my PC to get the program to work. This situation is not the first time !!!!

Hello @Miroslav Riessner, 

Welcome back!

Read & follow: How to request a refund?

• In case you purchased the code via the Kaspersky website or My Kaspersky, contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> by choosing the topic and filling out the form.
• If you made your purchase via a different Kaspersky partner, contact them directly.
• ?You will need to provide the following information:

1. The date of the purchase
2. Your full name
3. The email address that you have used for the purchase
4. Order number from the confirmation email

Thank you?
Flood?+?