*This is for forum issue*

[nexon]

I cant find feedback for this forum....

So i created topic here.
I cant login on this forum via mobile (i tried brave, duckduckgo, edge, firefox, firefox focus, samsung internet).

I could not log in here in the past with brave (desktop pc) now seems working.

Edited April 18, 2022 by nexon

[Danila T.]

Hello,

Try clearing the browser cache. Are there any browser extensions enabled? Is there a similar problem logging into My Kaspersky or other portals?

[nexon]

Hello,

I had this problem on desktop (brave) as i wrote above but after few days problem solved (still must wait for longer login screen) i did nothing with that and seems works on desktop version...

On mobile as i wrote clean install firefox and firefox focus but okay i tried delete cache (delete all) but problem still here cant login on this forum via mobile. Still i see this screen above posted and nothing....

[Danila T.]

@nexon Is there a similar problem logging into My Kaspersky or other portals?

[nexon]

No, no problem login into my kaspersky only on this forum.

[Wesly.Zhang]

12 hours ago, nexon said:

No, no problem login into my kaspersky only on this forum.

Hello, @nexon

Does the browsers change its Privacy Policy rule related to XSS or official anti-banner rule? Try to see the browsers settings and change related settings to check this issue again.

[nexon]

Hello, @Wesly.Zhang i tried set to minimum security in browser but still same...

[Danila T.]

Hello @nexon

Thanks for info. We will investigate the cause of your problem.

[Danila T.]

P.S. Please use this form in the future for problems with our forum:

[nexon]

Hello @Danila T.

Okay will wait for info...

Thanks

[Danila T.]

Hello @nexon

Do you have same issue via other ISP (WiFi or LTE)? Try to check this problem via VPN.

Also check that the link https://account.hq.uis.kaspersky.com/ opens on this device.

Also please send me via PM the full link where everything stops. Does the problem occur before the password is entered or after?

[nexon]

Hello @Danila T.

I have same issue WiFi or LTE (VPN also) on mobile.

Link you provide i click on this (PC whre this forum working so link also now working in PC) blank white page.

I cant acces - enter password... i click sign in and then page redirecting to white blank page.

Edit : video reproducing my problem sent to you via PM

Edited April 21, 2022 by nexon

[Danila T.]

Ok. Thanks.