''The application was not installed. Your computer may be infected by viruses'' file attached

[ali33333]

several days ago i bought a new laptop, started using it before the configuration of kaspersky on the new device. i connected to my phone that might have been infected. now i wanted to complete the installation of the kaspersky on my new laptop. i got this communication. what am i supposed to do?  when i click on ''learn more'' or ''support'' it sends me to a website where i cant find the solution to my problem

is there any customer support email i can write to?

[Berny]

@ali33333 Welcome.

Please try the Kaspersky Virus Removal Tool + Reboot

https://www.kaspersky.com/downloads/free-virus-removal-tool

Kaspersky Technical Support is available here : 
https://support.kaspersky.com/b2c/#contacts