Sign-in is temporarily unavailable (Unable to login after re-install)

[Playful]

Hi,

I am facing some serious issue here.

I was not able to login despite successfully installed the application.

It keep prompting Sign-in is temporarily unavailable.

I waited one whole day and retry but is still the same.

I am not sure what happen, Last week, when I reformat my pc and install the application, I do not have this issue.

But yesterday when I reformat my pc and reinstall, this issue start popping out.

I have check my subscription and the number of devices that is currently using this, subscription is still active and I have not exceed the number of devces.

Please help.

[Guilhermesene4096]

@Playful Welcome

Please provide more details:

1) Have you made any changes to your device's network settings?

2) Have you tried changing your device's DNS address?

3) Have you tried resetting your device's network settings to the factory default?

[Playful]

Hi,

I actually format my whole pc so it was factory settings before I install the Kaspersky software.

Previously, I did not make any changes to 1,2 or 3 when I install and it was working perfectly.

I have actually try to turn off the default firewall from Windows when I try to login, it is still the same.

I have even try follow the instructions on google to change my device DNS address but it is not working.

Yes, I have even try to reset the networking setting to factory default even after I have format my PC.

 

 

[Flood and Flood's wife]

51 minutes ago, Playful said:

I actually format my whole pc so it was factory settings before I install the Kaspersky software.

Previously, I did not make any changes to 1,2 or 3 when I install and it was working perfectly.

• I have actually try to turn off the default firewall from Windows when I try to login, it is still the same.

I have even try follow the instructions on google to change my device DNS address but it is not working.

Yes, I have even try to reset the networking setting to factory default even after I have format my PC.

Hello @Playful, 

Thank you for replying!

We've noticed (your) other topics. 

***Kaspersky Premium has it's own firewall -  IF Kaspersky has been installed correctly - Windows Firewall should be OFF - Kaspersky takes over the Windows firewall during the installation***

At this stage you don't need to collect information - just log a request - so Kaspersky are able to start assisting; follow this guide: log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; please include a detailed history. Also, (you) need to select Kaspersky Premium:

***if (you) haven't SHUTDOWN the machine using SHUTDOWN, not Restart, then power ON by pressing the power button, & logging in, that should be done too!***

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Read: 

• Hardware and software requirements
• How to install or remove the application
• The column for Kaspersky Premium: Comparison of subscription plans - Firewall

Edited August 26 by Flood and Flood's wife
if (you) haven't SHUTDOWN the machine using SHUTDOWN, not Restart, then power ON by pressing the power button, & logging in, that should be done too!