Protection keeps turning off overnight and randomly during the day

[SNH]

This makes it questionable protection, leaving one’s device vulnerable. I often find that my device was unprotected, possibly the whole night!

I’ve observed this on various iOS devices (iPhones SE, 12, 13 mini) in our household, all of which are always fully up-to-date. We don’t have other security solutions installed.

What a competitor product did with their mobile protection for iOS was to add a toggle in the VPN settings for the protection to re-enable itself on demand. That way it turns itself on when it’s shut down for some reason, possibly by a system process? I don’t know whether iOS behaves like Android in some regards.

[Berny]

@SNH

VPN needs an active network connection, turning off your iPhone is disabling the WiFi/4G connection including the VPN. On reboot you get reconnected to the internet but without VPN which you can manually reactivate.

[SNH]

11 hours ago, Berny said:

@SNH

VPN needs an active network connection, turning off your iPhone is disabling the WiFi/4G connection including the VPN. On reboot you get reconnected to the internet but without VPN which you can manually reactivate.

That's not at all what I was talking about. I don't turn my phone off, neither do I cut it off from the internet voluntarily. Strangely my iPad stays connected, but other iPhones (different models) in the same household suffer from the same - protection gets randomly disabled and doesn't re-enable itself. That's a faulty product, not a user fault.

A competitor product I used prior to switching to Kaspersky has a toggle built-in for their VPN (all of these products use a VPN to filter traffic) to re-enable itself when the network changes.

What Kaspersky needs is proper testing and UX intervention.

[Berny]

@SNH

1 hour ago, SNH said:

when the network changes.

Can you please specify, are you talking  about another home access point ? Also , please contact Kaspersky Technical Support.