Program crashing when using split tunneling

[Johl C.]

OS: W11
Program Vers.: Latest

Just updated from the standalone program(wich was not updated to the latest vers. avaiable) to the one integrated with the AV, when using the split tunneling feature it will crash. Is this a known issue? and if so, theres any workaround known as of now?

Thanks!

Edited February 6 by Johl C.

[Johl C.]

VPN Vers. 21.16.6.467
OS: W11 Home 23H2

 
Heres a screenshot of how it looks after the crash

[Guilhermesene4096]

@Johl C.Welcome

Well, I haven't seen any reports like that (at least not in recent weeks).

Could you try uninstalling the VPN app and downloading the latest standalone installer available?

Kaspersky VPN Secure Connection → Download link

[Johl C.]

Yeah, tried uninstalling and reinstalling is multiple ways as of now, still cant use split tunneling without the program crashing. Could it cause issues if i were to totally wipe anything related to the program using Revo?

Could it be that installing the built in VPN within the AV on top of the standalone one has broken somethin very bad?

Edited February 7 by Johl C.

[Ahmad M Turman]

i have the same problem . kaspersky keep crashing

this happened after new update release

[Johl C.]

Ohhh, good to know... then its prob not somethin specific to my system. Yes, in the previous VPN version i also had not experienced such issue.

[Guilhermesene4096]

@Ahmad M TurmanWelcome

Is the problem with Kaspersky or the VPN?

Please be more specific
 

@Johl C.

 

If you have already reinstalled the VPN and the problem persists

 

Please contact technical support → Technical Support

[Ahmad M Turman]

Kaspersky VPN Secure Connection
this problem happend after update
 

 

[Guilhermesene4096]

@Ahmad M Turman

Have you tried doing a complete reinstallation of the product? (uninstalling → restarting and clearing temp files and cache → reinstalling again)

Kaspersky VPN Secure Connection (most updated version) → Download link

If it still doesn't work, please contact technical support → Technical Support

[harlan4096]

Getting also the same bug in W11 + KVNP 21.16 here... I've already sent several times the dumps generated, this may help K. fix it...

[Igor Kurzin]

Hi all, this is a known issue, we are investigating. As soon as there is news, I will post an update. 

[Jackers1337]

The application crashes and disappears within 1 minute. 

Windows 10, Kaspersky VPN 21.16.6.467

[dreminh1]

same to me , mine is premium , i brought it and work fine untill now , after the update it just ramdom CTD 

 

Edited February 9 by dreminh1
extra credit

[Guilhermesene4096]

@dreminh1Welcome

Strangely, the problem was occurring in Kaspersky VPN Secure Connection and not in the main Kaspersky application.

Could you post the photo in English, please (to help understand the warning/error message)?

To do this, in the main window, hold down the SHIFT+F5 and SHIFT+F12 keys (this will change the language temporarily and not definitive)

In any case, let's wait for new information from a Kaspersky employee like @Igor Kurzin

[Danila T.]

Hello,

Known problem we will fix it.

[devidnewman242]

When a program crashes while using split tunneling, it's likely due to conflicts or issues related to how the split tunneling configuration interacts with the program's network requirements or settings. Split tunneling is a networking technique that allows some data to be sent over a VPN tunnel while other data is sent directly over the regular internet connection.

[danny-kg]

Same here, only desktop version happened, IOS version seems good.

[dreminh1]

7 hours ago, Guilhermesene4096 said:

@dreminh1Welcome

Strangely, the problem was occurring in Kaspersky VPN Secure Connection and not in the main Kaspersky application.

Could you post the photo in English, please (to help understand the warning/error message)?

To do this, in the main window, hold down the SHIFT+F5 and SHIFT+F12 keys (this will change the language temporarily and not definitive)

In any case, let's wait for new information from a Kaspersky employee like @Igor Kurzin

[dreminh1]

7 hours ago, Guilhermesene4096 said:

@dreminh1Welcome

Strangely, the problem was occurring in Kaspersky VPN Secure Connection and not in the main Kaspersky application.

Could you post the photo in English, please (to help understand the warning/error message)?

To do this, in the main window, hold down the SHIFT+F5 and SHIFT+F12 keys (this will change the language temporarily and not definitive)

In any case, let's wait for new information from a Kaspersky employee like @Igor Kurzin

 

[Guilhermesene4096]

@dreminh1

As @Danila T. said earlier, Kaspersky is already aware of the issue.

Let's wait for an update that fixes the problem 👍

[Vino222]

Me too. Keeps on crashing hayss

[Vino222]

On 2/9/2024 at 4:17 PM, danny-kg said:

Same here, only desktop version happened, IOS version seems good.

Me too, waiting for the fix 😒

[dreminh1]

still broken , is it fix yet ?

[Igor Kurzin]

Not fixed yet. It will be fixed automatically in the nearest time. 

 

[Igor Kurzin]

The issue has been fixed. Please check and let us know how it goes. 

@dreminh1, @Vino222, @danny-kg, @Jackers1337