Jump to content
Kaspersky Support Forum

Problems with Asus AI Suite 3 after last database update (08/08/22)

Dingo

By Dingo
in Kaspersky Internet Security

 Share
Go to solution Solved by Danila T.,

Recommended Posts

Cavey

Cavey

Posted
Posted

Fixed for me too after the third update and restart. This is using the databases released at 16:36 BST

  • Replies 129
  • Created
  • Last Reply

Top Posters In This Topic

  • Dingo

    13

  • mhnproject

    13

  • Igor Kurzin

    9

  • AragornPT

    9

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

Igor Kurzin
Igor Kurzin

There are vulnerabilities in some previous versions of Asus applications (Ai Suite, Armoury Crate), more information by the links:  https://www.opencve.io/cve/CVE-2018-18535  https://www.ope

AragornPT
AragornPT

That is not a fair solution. Kaspersky needs to solve this "stupid issue" with ASUS services not starting. (error 1053)

Dingo
Dingo

Thanks for the answer. Yes, I'm doing it as requested from the support via mail and now I'm waiting for further informations.     Anyway, for anyone who have this problem and want to co

Posted Images

Lopez

Lopez

Posted
Posted
Quote
4 hours ago, Cavey said:

Fixed for me too after the third update and restart. This is using the databases released at 16:36 BST

I'm using that one too.

 

Dingo

Dingo

Posted
  • Author
Posted

I also confirm that now Ai Suite 3 (3.00.13) and other Asus services works properly, at least for me.

  • Thanks 1
satsok

satsok

Posted
Posted

Did a database update this morning and performed a shut down. Everything is working in order again (AI Suite 2).

JohnGosling

JohnGosling

Posted
Posted

Before turning off the machine last night, I added the whole AI Suite folder to 'Exclusions' in KIS.  Not an ideal solution, but this issue was threatening my ability to log on to Windows due to the USB/Mouse issue. 

 

This morning, the machine booted up without issue, with no AI Suite errors and no delays.   I don't know whether this is due to the most recent update or to the 'exclusion', but at least my machine is back working properly once again.

ChrisG

ChrisG

Posted
Posted
On 8/13/2022 at 9:07 PM, andrew75 said:

not in all cases.

it worked for me. Issue resolved after updating AI suite and then reinstall KIS.

 

Daghi_88

Daghi_88

Posted
Posted

After another update, finally seems to work

Danila T.

Danila T.

Posted
Posted

Hello,

Problem already fixed. Please update base of our product. We apologise for the inconvenience.

Thanks.

  • Like 3
PDofCC

PDofCC

Posted
Posted
18 hours ago, PDofCC said:

I've been experiencing this issue since around 11 August 2022 (Windows 10 21H1 build19043.1889; KIS 21.3.10.391(j); Asus AI Suite 3 v 3.00.13).  I have tried the KIS manual database update at 1600 hrs today 15 August, and have done a full shutdown and fresh startup, but I still get the atkexCom.axdata error, unfortunately.  My KIS database release is 15/08/2022 13:17.  Not sure if that time is corrected for user location, but I'm in UK which is GMT+1 at the moment.  I'll try another manual update later today or first thing tomorrow and keep my fingers crossed....

Yes!!  I can confirm that the latest database update (I currently have 16/08/2022 06:31) has solved the issue for me too, and I can boot up with no errors and run AI Suite 3.  Phew!!  Many thanks to Kaspersky from me and my fans (the spinning ones, I mean - I don't have any of the other sort!!) 

mhnproject

mhnproject

Posted
Posted (edited)

kaspersky fix . ai siut is fix and work fine . but aura still not working !!!!!!!!

 

xcvxcvxcvxcv.PNG

Edited by mhnproject
Danila T.

Danila T.

Posted
Posted
4 minutes ago, mhnproject said:

kaspersky fix . ai siut is fix and work fine . but aura still not working !!!!!!!!

 

xcvxcvxcvxcv.PNG

Try to reinstall all soft from Asus.

mhnproject

mhnproject

Posted
Posted
27 minutes ago, Danila T. said:

Try to reinstall all soft from Asus.

it wont work for aura ! all aura version . windows cant run aura service cuz kaser block this service

MikeT

MikeT

Posted
Posted
3 hours ago, Danila T. said:

Hello,

Problem already fixed. Please update base of our product. We apologise for the inconvenience.

Thanks.

After many KIS manual database updates and again after shutdown and restart at 11:55BST today, 16 August, I still have the problem with AI Suite 3 not running and producing the 2 error messages. Not fixed for me so not happy, Kapersky.

Danila T.

Danila T.

Posted
Posted
14 minutes ago, mhnproject said:

it wont work for aura ! all aura version . windows cant run aura service cuz kaser block this service

Please contact with our support team: https://support.kaspersky.com/b2c

Danila T.

Danila T.

Posted
Posted
Just now, MikeT said:

After many KIS manual database updates and again after shutdown and restart at 11:55BST today, 16 August, I still have the problem with AI Suite 3 not running and producing the 2 error messages. Not fixed for me so not happy, Kapersky.

Please contact with our support team: https://support.kaspersky.com/b2c

AragornPT

AragornPT

Posted
Posted

Problem fixed for Aura Sync. ASUS Com Service not blocked anymore.

Also Samsumg Magician service works again. 

All is FIXED now.

mhnproject

mhnproject

Posted
Posted

again same problem !!!! im done ??

fsdfsdfsdfsdfsdfsdfsdf.PNG

perfect1077

perfect1077

Posted
Posted

AI Suite 3 is now fixed after database update and restart.

Database patch release date: 16/08/2022 09:06:00 GMT

Kaspersky application version: 21.3.10.391 (j)

Windows 7

AragornPT

AragornPT

Posted
Posted

Uninstall of ASUS software is not needed, with latest kaspersky database fix, all works as usual. (no more blocked services)

There's NO NEED to uninstall ASUS stuff. People who uninstalled ASUS software created new problems probably due to remnants of older installation. A full uninstallation of ASUS apps with Revo Uninstaller or MartauTotal Uninstall can be a great help. 

Help can also be obtained in ASUS Support Forum.

Snap1.jpg

Snap2.jpg

MikeT

MikeT

Posted
Posted
5 hours ago, MikeT said:

After many KIS manual database updates and again after shutdown and restart at 11:55BST today, 16 August, I still have the problem with AI Suite 3 not running and producing the 2 error messages. Not fixed for me so not happy, Kapersky.

Further to this, 5 hours later Asus AI Suite 3 started and ran on a fresh PC start, having failed only an hour earlier. On this occasion Windows 10 boot was slow and a Skype application update was requested and allowed. Otherwise, nothing else visible had changed. KIS was still on the original database update as this morning.

It is a mystery as to why I didn't get the AI Suite 3 problem until 4 days after it was reported on here and after reboot from a Windows update. Now the "fix" doesn't work for over a day after others report success. It seems my PC thinks it exists in a different universe to what it should!

Anyway, I am very pleased PC cooling control has been re-established and hope I don't have to waste any more time on it.

  • Like 1
Daghi_88

Daghi_88

Posted
Posted (edited)

...

 

Edited by Daghi_88
Daghi_88

Daghi_88

Posted
Posted (edited)
On 8/16/2022 at 9:50 AM, Danila T. said:

Hello,

Problem already fixed. Please update base of our product. We apologise for the inconvenience.

Thanks.

Issue is back today: is because of database update again?

image.png.644a2356601f60093fb4fb870e3337e3.png

Edited by Daghi_88
mhnproject

mhnproject

Posted
Posted

after all way to recover aura sync . i cant run aura . ai suit is ok but aura is not running . i tried everything 

error: aura service does not exist please install aura service first

  • 2 weeks later...
Daghi_88

Daghi_88

Posted
Posted

Problem is back again!!! It's an endless situation...

  • Sad 1
Guest
This topic is now closed to further replies.
 Share
Go to topic listing


×
×
  • Create New...