Pending purchase from 'nexway"

[Tobrok_Kaspersky]

I have just purchased a 5-device  Kaspersky package for internet security using by credit card and is been pending for a while. I got some feedback from 'Nexway' asking me to wait for an email to create an account . How do I proceed ...

[Flood and Flood's wife]

44 minutes ago, Tobrok_Kaspersky said:

I have just purchased a 5-device  Kaspersky package for internet security using by credit card and is been pending for a while. I got some feedback from 'Nexway' asking me to wait for an email to create an account . How do I proceed ...

Hello @Tobrok_Kaspersky, 

Welcome!

1. Check (your) Spam or Junk email to make sure the Nexway email is not there?
2. In this guide,  What to do in case of payment issues when buying a license or subscription? - Nexway may be referring to dot point five, if you're not sure - remain in contact with Nexway & request they provide you with clear information; if the issue remains outstanding, reach out to Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page:  select either Chat or Email, then fill in Order & Payment issues, Delivery issue template; please include any screen images of the transaction & a *detailed* history. 

Thank you🙏
Flood🐳+🐋

Edited January 23 by Flood and Flood's wife
corrected dot point numbering