password manager chrome app installed but the software does not see it

[thenax]

I installed the Google Chrome app dedicated to the password manager but if I run the Windows software "Kaspersky Password Manager" it always tells me that it still needs to be installed. Why? How do I solve it?

windows 11 - version 24.3.0.327 / 1741787757_7668 / 1.1.0.2_1

Edited 5 hours ago by thenax
version added

[Flood and Flood's wife]

4 hours ago, thenax said:

windows 11, KPM 24.3.0.327 / 1741787757_7668 / 1.1.0.2_1

I installed the Google Chrome app dedicated to the password manager but if I run the Windows software "Kaspersky Password Manager" it always tells me that it still needs to be installed. Why? How do I solve it?

 

Hello @thenax, 

Welcome back!

• Is this a continuation of the KPM Chrome extension issue starting back in Jan 2025? 
• KPM is now at version 25.0.0.501 (a) / 1741787757_7668 / 1.1.0.2_1
• Please share the Windows 11 full build number -> open the dialogue box Run by pressing Win + R keyboard hotkey
  Type winver and click OK.
• Post back what's shown in the WINVER app please? 

Do the following: 

1. In KPM, go to Import/Export section, Backup copy, select Create Copy, save the Backup, read: Sezione Importazione/esportazione, sezione Copia di backup, Crea copia
2. Exit KPM, do not start again at this stage. 
3. Windows, create a Restore point, read: How to create a restore point in Windows. 
4. *Uninstall* the KPM extension from Google. 
5. Exit the Google browser & do not restart again at this stage. 
6. *Uninstall* KPM using Windows, read: Disinstallare l'applicazione, *work from dot-point 3 onwards*
7. When the KPM uninstall is complete -> shutdown the computer using SHUTDOWN, not Restart, when the computer is OFF -> power ON by pressing the power button, login. 
8. Start a Google Chrome browser. 
9. In Google Chrome -> turn OFF Autosave and Autofill settings.
10. Download a *new* KPM executable from (your) MyKaspersky account. 
11. Install KPM. 
12. The KPM extension *should* install during the process & this should be reflected in the KPM application             
13. IF the original issue *persists*, read: Estensione installata. Configurare il browser affinché l'estensione funzioni correttamente & contact Kaspersky Customer Service, read: Come ottenere assistenza dal Servizio clienti ,  

    *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*    

    

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited 42 minutes ago by Flood and Flood's wife
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