Online multiplayer games cannot connect to servers ever since Kaspersky Security Cloud updated to Kaspersky Plus

[NikJa]

Hello,

Version of the operating system: Win 11 Version 21H2 (OS Build 22000, 708)
Name and version number of the Kaspersky application: Kaspersky Plus 21.6.7.351
 

I am having issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends). The issue started a couple of days ago when the Kaspersky Security Cloud updated to Kaspersky Plus. The games work fine when I pause the protection.

[Flood and Flood's wife]

Hello @NikJa, 

Welcome!

• It may have been better to remove Kaspersky Security Cloud, first, saving only License information, before updating to Kaspersky+?
• What errors show when the "issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)" happens? 
• In Kaspersky+ Reports are there errors that reflect: "issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)", save the Report as a txt file, upload to cloud & post the share link or post images of the Report errors please?  

Please do the following: 

1. Export Kaspersky+ Settings.
2. Restore Kaspersky+ Settings to Default.
3. Run a Kaspersky+ Database update. 
4. Shutdown Win 11 using Shutdown, not Restart, power on, login -> 
5. Recheck: "issues, connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)"? 
6. Note: please do not Import Settings atm. 

 Please let us know the outcome? 

Thank you?

Flood?+?

Edited June 13, 2022 by Flood and Flood's wife

[Kim887]

Hmmm!! sometimes it happens with playing games. Is the issue is solved or not?

Edited June 23, 2022 by Caos
Deleted live link

[NikJa]

On 6/13/2022 at 4:31 AM, Flood and Flood's wife said:

It may have been better to remove Kaspersky Security Cloud, first, saving only License information, before updating to Kaspersky+?

Kaspersky Security Cloud automatically updated itself to Kaspersky+.

 

On 6/13/2022 at 4:31 AM, Flood and Flood's wife said:

What errors show when the "issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)" happens? 

Most logs contain 'Couldn't connect to host, select() timed out after 500ms.'.

I have already googled these, without success.

 

On 6/13/2022 at 4:31 AM, Flood and Flood's wife said:

In Kaspersky+ Reports are there errors that reflect: "issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)", save the Report as a txt file, upload to cloud & post the share link or post images of the Report errors please?  

There are no errors at all, just Informational messages.

 

On 6/13/2022 at 4:31 AM, Flood and Flood's wife said:

Please do the following: 

I have tried the steps you suggested, but nothing changed.

 

Soon after creating this thread:

1. I removed the Kaspersky+ installation from my PC
2. I downloaded the Kaspersky Security Cloud installation file that's available on my.kaspersky.com, and installed it again.
3. I have imported the settings.

Everything was working again, until yesterday, when Kaspersky Security Cloud updated itself again to Kaspersky+.

[Flood and Flood's wife]

On 7/6/2022 at 12:29 AM, NikJa said:

Kaspersky Security Cloud automatically updated itself to Kaspersky+.

Most logs contain 'Couldn't connect to host, select() timed out after 500ms.'.

1. I removed the Kaspersky+ installation from my PC
2. I downloaded the Kaspersky Security Cloud installation file that's available on my.kaspersky.com, and installed it again.
3. I have imported the settings.

• Everything was working again, until yesterday, when Kaspersky Security Cloud updated itself again to Kaspersky+.

Hello @NikJa, 

Thank you for the update!

Apologies for the delay in responding?!

• In the steps we recommended, it was important not to import the Settings. 
• IF the issue still exists, please log a case with  Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; Support may need logs, traces & other data, they will guide you; include the screen images of the error & a detailed history. 
• If you do log the issue with Support, please share the outcome with the Community, when it's available? 

• Thank you?

  Flood?+?

[Igor Kurzin]

Hi @NikJa, please follow the steps from Flood to create a ticket to Kaspersky support and let me know the incident number after the ticket creation. Thank you.

[Wendy Manning]

I remember correctly when installing games you had to turn off window security, and then they won't disconnect anymore, you should try it again, but it can still happen, you can try other online games see how.

[Wendy Manning]

I remember correctly when installing games you had to turn off window security, and then they won't disconnect anymore, you should try it again, but it can still happen, you can try other online games see how. I usually install izigames and don't get any errors.