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Online multiplayer games cannot connect to servers ever since Kaspersky Security Cloud updated to Kaspersky Plus


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Hello,


Version of the operating system: Win 11 Version 21H2 (OS Build 22000, 708)
Name and version number of the Kaspersky application: Kaspersky Plus 21.6.7.351
 

I am having issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends). The issue started a couple of days ago when the Kaspersky Security Cloud updated to Kaspersky Plus. The games work fine when I pause the protection.

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Hello @NikJa

Welcome!

  • It may have been better to remove Kaspersky Security Cloud, first, saving only License information, before updating to Kaspersky+🤔
  • What errors show when the "issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)" happens? 
  • In Kaspersky+ Reports are there errors that reflect: "issues connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)", save the Report as a txt file, upload to cloud & post the share link or post images of the Report errors please?  

Please do the following: 

  1. Export Kaspersky+ Settings.
  2. Restore Kaspersky+ Settings to Default.
  3. Run a Kaspersky+ Database update
  4. Shutdown Win 11 using Shutdown, not Restart, power on, login -> 
  5. Recheck: "issues, connecting to the servers from the game clients (Call of Duty: Warzone, League of Legends)"? 
  6. Note: please do not Import Settings atm. 

 Please let us know the outcome? 

Thank you🙏

Flood🐳+🐋

Edited by Flood and Flood's wife
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  • 2 weeks later...

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