fprinceiles Posted August 8 Share Posted August 8 On the 18th and 19th June, I downloaded and paid for two standard and one plus version. Having realised what had happened I cancelled the unwanted versions and requested a refund. Kaspersky acknowledged the cancellations and told me I would recieve my refunds within 7 days. That was nearly two moonths ago! They have told me that they do not know how to issue refunds but are working on a solution - would you believe! Since then I have exchanged numerous emails, but have not been offered any explaination as to why there is a problem and when I might receive my refunds. It is becoming clear that they are simply trying to stall and have no intention of giving any refunds - despite their 30-day refund guarantee. Is this fraudulent trading and should I now involve Trading Standards? Link to comment Share on other sites More sharing options...
Berny Posted August 8 Share Posted August 8 @fprinceiles Welcome, Unfortunately this community can’t help you in this issue, please continue with Kaspersky Technical Support. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now