berry7009 Posted October 19, 2023 Share Posted October 19, 2023 Hello everyone, I bought Kaspersky Premium this morning and I received the receipt email. However, I did not receive the activation/license email, and there is nothing in MyKaspersky dashboard. Can you please advise what to do? Link to comment Share on other sites More sharing options...
Berny Posted October 19, 2023 Share Posted October 19, 2023 @berry7009 Welcome. Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/ Also , please check your email Spam folder. Link to comment Share on other sites More sharing options...
berry7009 Posted October 19, 2023 Author Share Posted October 19, 2023 32 minutes ago, Berny said: @berry7009 Welcome. Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/ Also , please check your email Spam folder. I did both. Waiting for their support reply. But this is very weird, don't you think so? Link to comment Share on other sites More sharing options...
Berny Posted October 19, 2023 Share Posted October 19, 2023 @berry7009 16 minutes ago, berry7009 said: Waiting for their support reply. Do you have an INC reference ? Link to comment Share on other sites More sharing options...
berry7009 Posted October 19, 2023 Author Share Posted October 19, 2023 1 minute ago, Berny said: @berry7009 Do you have an INC reference ? Yes ID INC000015810746 Link to comment Share on other sites More sharing options...
berry7009 Posted October 20, 2023 Author Share Posted October 20, 2023 It has been more than 24 hours with no response from neither the support ticket nor the help forum. I feel like I got robbed. Link to comment Share on other sites More sharing options...
Berny Posted October 20, 2023 Share Posted October 20, 2023 @berry7009 Please send a reminder E-Mail reply with your ID INC000015810746 reference to Kaspersky Technical Support. If no response within 48 hours please let me know. Link to comment Share on other sites More sharing options...
berry7009 Posted October 21, 2023 Author Share Posted October 21, 2023 23 hours ago, Berny said: @berry7009 Please send a reminder E-Mail reply with your ID INC000015810746 reference to Kaspersky Technical Support. If no response within 48 hours please let me know. 48 hours no response from customer service and no email for the key. Link to comment Share on other sites More sharing options...
Berny Posted October 21, 2023 Share Posted October 21, 2023 @berry7009 Thank you for your reminder. Link to comment Share on other sites More sharing options...
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