No email received after receipt email

[berry7009]

Hello everyone,

I bought Kaspersky Premium this morning and I received the receipt email. However, I did not receive the activation/license email, and there is nothing in MyKaspersky dashboard. Can you please advise what to do?

[Berny]

@berry7009  Welcome.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/ 

Also , please check your email Spam folder.

[berry7009]

32 minutes ago, Berny said:

@berry7009  Welcome.

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/ 

Also , please check your email Spam folder.

I did both. Waiting for their support reply. But this is very weird, don't you think so?

[Berny]

@berry7009

16 minutes ago, berry7009 said:

Waiting for their support reply.

Do you have an INC reference ?

[berry7009]

1 minute ago, Berny said:

@berry7009

Do you have an INC reference ?

Yes ID INC000015810746

[berry7009]

It has been more than 24 hours with no response from neither the support ticket nor the help forum. I feel like I got robbed. 

[Berny]

@berry7009

Please send a reminder E-Mail reply with your ID INC000015810746  reference to Kaspersky Technical Support.
If no response within 48 hours please let me know.

[berry7009]

23 hours ago, Berny said:

@berry7009

Please send a reminder E-Mail reply with your ID INC000015810746  reference to Kaspersky Technical Support.
If no response within 48 hours please let me know.

48 hours no response from customer service and no email for the key.

[Berny]

@berry7009

Thank you for your reminder.