No access to internet with VPN on.

[Tubabd00]

I Cannot Connect my Kaspersky VPN. When I Connect Kaspersky Showing errors

[Berny]

@Tubabd00 Welcome

I can’t reproduce your issue , please reboot and try again ?

[Anticheese]

I'm having the same problem here.
Disabled VPN on one device and suddenly the only options I have to reconnect are: 

Fastest Server
USA


All other countries/regions are missing.

My favorite ones are giving the same error message as you 😞 

I have rebooted PC, terminated .exe, meddled with settings as much as possible - no avail.

Edited December 22, 2023 by Anticheese
added visual ref

[Berny]

@Anticheese Welcome.

I can't reproduce your issue , please reinstall on-top Kaspersky VPN + reboot ?
Also please check if you are signed in in your Profile ?

Spoiler

 

[TJD707]

I am not able to access the internet when VPN is on? Running Windows 11.  VPN version 21.15.8.493 (a).  This is happening on both Dell laptops I use.  Cell phones and my work laptop using the same connection have no issues (none of these devices use Kaspersky VPN.

[Berny]

@TJD707 Welcome.

Please contact Kaspersky Technical Support → https://support.kaspersky.com/b2c/

[TJD707]

Thanks.

[Anticheese]

51 minutes ago, Berny said:

@Anticheese Welcome.

I can't reproduce your issue , please reinstall on-top Kaspersky VPN + reboot ?
Also please check if you are signed in in your Profile ?

  Reveal hidden contents

 

Good news and bad news, I suppose?
Consequentially I did manage to get it to work but it stopped working for other devices I had KVPN set up on.
I uninstalled, rebooted, cleared logs/saved data, shut down, powered on, installed KVPN from Kaspersky Premium directly and after a bit it connected to my email account.
It is back to displaying countries for this device and connecting successfully (hurray) but I noticed my other devices are now experiencing the same issue I had with this one before I started this endeavor so now I'll have to do the same on 4 other devices 😞