ksk Android Autorised apps locked...

[Cedric E]

On the Galaxy s6 

Ksk last version

When phone is locked by Time locking, the exclusions are not applied 

Phone function IS normaly Autorised but not workking.

[Cedric E]

In add config 

[Flood and Flood's wife]

Hello @Cedric E, 

Thank you for the information.

We're not sure why you've raised a new topic? 

• The original topic KSK Android - Unable to shut down device when it's block is related, no? 

1. Appels is on the desktop, (your) second image, 3rd icon on the top line - not blocked.
2. Appels do not need to be added, Appels are *always* available, it's a safety measure, in place by Kaspersky to protect children, if ever there's an emergency & they need to phone someone for help. 
3. Is (your) Kaspersky Safe Kids Premium subscription or Free? 

Thank you?
Flood?+?

Edited April 1, 2023 by Flood and Flood's wife
Added extra

[Cedric E]

Hello,

It's Not exactly the same issue that why I open another topic,

I'm on premium KSK, yes "Appel" is always accessible, but when we try to lunch it, about 4 times for 5, it's not working, 

as you tell, it's for security reason that we need to have appel unlock, but it seems there is an issue... 

Thanks for your help,

If I can send some logs, tell me,  I can send you it.

[Flood and Flood's wife]

1 minute ago, Cedric E said:

yes "Appel" is always accessible, but when we try to launch it, about 4 times for 5, it's not working, 

as you tell, it's for security reason that we need to have Appel unlock, but it seems there is an issue... 

Hello @Cedric E

Thank you for the information!

When you say, "it's not working", what happens - show a full screen screen-print - hide any personal information before posting please? 

For (your) own privacy & security, logs cannot be shared with the Community, please contact Kaspersky Support, on the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you.

Please also raise the other issue with support. 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[Cedric E]

Hello, 

Thank you I didn't know that we had a direct support for customer. 

I'll see with theim the 2 issue that I have.

thanks. ?