KS Account Problem for 3 user KS Standard Antivirus.

[W.R]

Recently, I bought 3 users 1 year KS Standard. But, the problem is that I can't use it for 3 separate My Kaspersky accounts but rather 3 devices connected but under one My KS account. What did this happen for? Can it be solved?

[Flood and Flood's wife]

9 hours ago, W.R said:

1. Recently, I bought 3 users 1 year KS Standard.
2. But, the problem is that I can't use it for 3 separate My Kaspersky accounts but rather 3 devices connected but under one My KS account.
3. What did this happen for?
4. Can it be solved?

Hello @W.R, 

Welcome!

1. Which website was Kaspersky Standard subscription purchased from please? 
2. Correct, the Kaspersky Standard, 3 Device, 1 year subscription is for *3 devices*, not Users: https://www.kaspersky.com/standard & https://shop.kaspersky.com/checkout. 
3. A Kaspersky Standard, 3 Device, 1 year subscription is for 3 devices, 1 User. 
4. There's a 30-day money-back guarantee, if the *existing* subscription meets the requirements - you may wish to log a Refund request with Kaspersky Customer Service - follow this guide: How to request a refund for a Kaspersky application - fill in the template as in the second image below, then purchase the 5 Device subscription -                                          
5. Also, read: How your subscription works.

Thank you🙏
Flood🐳+🐋

Edited April 22 by Flood and Flood's wife
modified 4.