Kaspersky VPN cannot find DNS address.

[mikeisme]

Windows 11 23H2 Build 22631.4602

Kaspersky Premium 21.19.7.527(b) 

I'm using the trial of Kaspersky Premium including Kaspersky VPN Secure Connection

I tried to connect to multiple servers but it still returns cannot find the DNS Address (like the attachment)

I'm also set my Wi-Fi and Ethernet connection through Cloudfare DNS server.

[Berny]

@mikeisme Welcome.

  On 12/21/2024 at 6:43 AM, mikeisme said:

Cloudfare DNS server.

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Did you apply these IPv4 settings ?

1. Primary DNS Server       :  1.1.1.1
2. Secondary DNS Server  : 1.0.0.1

[mikeisme]

  On 12/21/2024 at 1:22 PM, Berny said:

@mikeisme Welcome.

Did you apply these IPv4 settings ?

1. Primary DNS Server       :  1.1.1.1
2. Secondary DNS Server  : 1.0.0.1

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Yes, I did use this configuration for IPv4. I also tried to set my DNS server to Automatic, but it seems to not work. I set other DNS servers for my browser to block ads and stuff. Can it be conflicted some how?

Edited December 22, 2024 by mikeisme

[Berny]

@mikeisme

Please try this ?

1. Run command prompt as ADMIN
2. Type command ' ipconfig /flushdns ' + enter
3. Reboot

[mikeisme]

  On 12/22/2024 at 9:39 AM, Berny said:

@mikeisme

Please try this ?

1. Run command prompt as ADMIN
2. Type command ' ipconfig /flushdns ' + enter
3. Reboot

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This still does not resolve the problem.

[Berny]

@mikeisme

Please see following Online Help articles :

→ How to restart the DNS client
→ How to change the DNS address in the network settings
→ Limitations of using Kaspersky VPN Secure Connection

Also please download & reinstall on-top Kaspersky VPN + reboot ?
If no fix please contact Kaspersky Technical Support  → https://support.kaspersky.com/b2c/#contacts



 

[mikeisme]

  On 12/22/2024 at 2:13 PM, Berny said:

@mikeisme

Please see following Online Help articles :

→ How to restart the DNS client
→ How to change the DNS address in the network settings
→ Limitations of using Kaspersky VPN Secure Connection

Also please download & reinstall on-top Kaspersky VPN + reboot ?
If no fix please contact Kaspersky Technical Support  → https://support.kaspersky.com/b2c/#contacts



 

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I tried to change to Google DNS services but it still not working. I also tried to reinstall Kaspersky VPN + reboot, but it also did not resolve the problem. The restart option of the DNS Client in the Services Manager is unavailable.

[Berny]

@mikeisme

Please contact Kaspersky Technical Support.