Kaspersky Total Sec suddenly started blocking certain connections

[complying]

Hi!
Alright, so a day or two ago (my memory is typically pretty bad, hence why I can't be specific), windows edge (the web browser) started telling me I'm not connected to the internet. I use 3 different browsers for different purposes, but so it was pretty troubling when windows edge as a whole started telling me that while other browsers worked fine.
But the problems didn't stop there, so then windows update started telling me that it can't connect to the update service, like I wasn't connected to the internet.
And then the adobe creative cloud couldn't connect either.
And then discord couldn't.

I tried various things, even tried just simply waiting for it to solve itself in case it was something temporary with the ISP or something (although they didn't have any message up on their... Not sure how to translate it, but "driftinformation page"?) and nothing worked, the problem would just persist.

Reason it took me this long to reach the conclusion that the kaspersky total security is causing it, is because I first tried pausing it and it didn't do anything, so I figured that was that. But just now I tried to turn it off entirely, and that did the trick.
And then when turning total security back on, it goes back to the errors for those connections.

My connection itself isn't the problem, monitoring it with pingplotter, and browsers like firefox still works just fine, and other apps that requires a connection works just fine as well.

So therefore, something has occurred that made total security block these connections.

What can I do to fix this problem, or do I have to turn off kaspersky every time I need to do something with those specific apps and functions?

Oh, and for the record, I've got a wired connection, not using wifi and other computers in the apartment works fine with everything (don't have kaspersky on those).

Edited December 12, 2022 by complying

[Berny]

@complying Welcome.

Under normal conditions Kaspersky is not blocking an Internet connection, aren’t you running another security suite alongside Kaspersky ?

[complying]

7 minutes ago, Berny said:

@complying Welcome.

Under normal conditions Kaspersky is not blocking an Internet connection, aren’t you running another security suite alongside Kaspersky ?

No, nothing alongside it. I mean, that's kinda why I got the total security one, since it takes care of everything and I've been using it for years. First time I've encountered this kind of problem though.

If I had to guess, something changed on its own with permissions for these apps, but I haven't touched anything and where I tried to look with permission lists, it wasn't showing anything except for Microsoft Corporation being orange yet also everything being permitted. Or maybe yellow? Not sure with these small shade differences tbh, but the lighter orange or yellow, not the dark orange, if I can put it like that.

Edited December 12, 2022 by complying

[Berny]

@complying 

Thank you for your feedback.

For privacy reasons we don’t ask for System Logs , your best option is to submit a ticket to Kaspersky Technical Support  , the link is available at the top of this webpage.

 

[promo30]

1 hora atrás, complying disse:

Hi!
Alright, so a day or two ago (my memory is typically pretty bad, hence why I can't be specific), windows edge (the web browser) started telling me I'm not connected to the internet. I use 3 different browsers for different purposes, but so it was pretty troubling when windows edge as a whole started telling me that while other browsers worked fine.
But the problems didn't stop there, so then windows update started telling me that it can't connect to the update service, like I wasn't connected to the internet.
And then the adobe creative cloud couldn't connect either.
And then discord couldn't.

I tried various things, even tried just simply waiting for it to solve itself in case it was something temporary with the ISP or something (although they didn't have any message up on their... Not sure how to translate it, but "driftinformation page"?) and nothing worked, the problem would just persist.

Reason it took me this long to reach the conclusion that the kaspersky total security is causing it, is because I first tried pausing it and it didn't do anything, so I figured that was that. But just now I tried to turn it off entirely, and that did the trick.
And then when turning total security back on, it goes back to the errors for those connections.

My connection itself isn't the problem, monitoring it with pingplotter, and browsers like firefox still works just fine, and other apps that requires a connection works just fine as well.

So therefore, something has occurred that made total security block these connections.

What can I do to fix this problem, or do I have to turn off kaspersky every time I need to do something with those specific apps and functions?

Oh, and for the record, I've got a wired connection, not using wifi and other computers in the apartment works fine with everything (don't have kaspersky on those).

Go to:

settings --> manage settings --> Restore

will probably fix the problem

[Flood and Flood's wife]

On 12/13/2022 at 4:06 AM, complying said:

• windows edge (the web browser) started telling me I'm not connected to the internet.
• windows update started telling me that it can't connect to the update service
• adobe creative cloud couldn't connect either.
• And then discord couldn't.

I tried various things, nothing worked, the problem would just persist.
Reason it took me this long to reach the conclusion that the Kaspersky total security is causing it, is because I first tried pausing it and it didn't do anything, so I figured that was that. But just now I tried to turn it off entirely, and that did the trick.
And then when turning total security back on, it goes back to the errors for those connections.

Hello @complying, 

Welcome!

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited October 25 by Flood and Flood's wife
pn

[CWCODE]

I am also seeing this issue only since last week. Massive pain at the moment & occuring with multiple EXE files.

Example:
Own created, unsigned EXE from visual studio.
Working for 2+ years no issue.
Now Kaspersky blocking the outgoing connection.
Open windows firewall advanced settings > select the program > next > Shows as "Block this connection". Change to Allow. Try to run again, still blocked. Back to re-do this step & again is shows "Block this connection".
 

The specific EXE is added as a trusted program in Kaspersky & also to the exclusions list & also added to trusted application network rules.

Also restored defaults, same issue occurs again. Windows showing as Kaspersky controlling windows defendor.

 

The ONLY solution I have found so far is re-name the EXE file, E.g. "my exe 2.exe" & the internet connection is not blocked but in time it will be blocked again, I cannot say exactly how long because it seems to be completely random.

 

Windows 10 Pro 64 Bit
Kaspersky Total Security 21.3.10.391 (j)

Edited December 13, 2022 by CWCODE

[Flood and Flood's wife]

Hello @CWCODE, 

Welcome!

• IF (you've) tried the solution @Igor Kurzin provided & it did not work, log a case, on the support page, select either Chat or Email, select Application malfunction, Other template; support may request logs, traces & other data; they will guide you; please include screen-prints of the problem & a detailed description. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited October 25 by Flood and Flood's wife
pn

[complying]

On 12/13/2022 at 12:10 AM, Flood and Flood's wife said:

Hello @complying, 

Welcome!

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Hi, I first tried @promo30 that solution, to reset the settings. Unfortunately resetting it didn't help, but so then I noticed this quoted post, and it worked like a charm. I'm honestly surprised it worked as well as it did.

For step 7. I kept the computer turned off for the entire time I was asleep though, it was late and I figured I might as well leave it 'til when I woke up. It probably doesn't matter, but I figured I ought to share everything I did.

Thank you very much for the help, highly appreciated!

I don't know if I should mark it as a solution though, since someone else with the same problem appeared so that person might want to keep the thread going. But for me, that quoted solution worked perfectly.

Edited December 14, 2022 by complying

[CWCODE]

Great, many thanks, this solution also worked for me. Was driving me insane beforehand as nowhere were prompts showing as to why it was constantly being blocked or why, even with the ton of exclusions for these EXE files & custom windows firewall rules.

[radiocricket]

I created an account just to jump on here and thank @Flood and Flood's wife.  I suddenly had every website being blocked with this error and none of the other solutions I tried worked until I found yours.  THANK YOU so much for taking the time to post it!! ❤️

[Flood and Flood's wife]

On 1/31/2023 at 12:33 PM, radiocricket said:

I created an account just to jump on here and thank @Flood and Flood's wife.  I suddenly had every website being blocked with this error and none of the other solutions I tried worked until I found yours.  THANK YOU so much for taking the time to post it!! ❤️

Posted December 15, 2022 (edited), complying said:

Hi, I first tried @promo30 that solution, to reset the settings. Unfortunately resetting it didn't help, but so then I noticed this quoted post, and it worked like a charm. I'm honestly surprised it worked as well as it did.

For step 7. I kept the computer turned off for the entire time I was asleep though, it was late and I figured I might as well leave it 'til when I woke up. It probably doesn't matter, but I figured I ought to share everything I did.

Thank you very much for the help, highly appreciated!

I don't know if I should mark it as a solution though, since someone else with the same problem appeared so that person might want to keep the thread going. But for me, that quoted solution worked perfectly.

On 12/15/2022 at 2:19 AM, CWCODE said:

Great, many thanks, this solution also worked for me. Was driving me insane beforehand as nowhere were prompts showing as to why it was constantly being blocked or why, even with the ton of exclusions for these EXE files & custom windows firewall rules.

Hello @CWCODE, @complying& @radiocricket, 

You're all most welcome!

Thank you for taking the time to update the Community, we're delighted to read the solution provided by @Igor Kurzin worked, he really is a star?!

Cheers, 

Thank you🙏
Flood🐳+🐋

Edited October 25 by Flood and Flood's wife
added Complying's post.

[Uniquenamehere]

2024 and this answer still works. I could not for the life of me figure out why I could not suddenly get anywhere. All my other devices were working fine, but my desktop. Even after resetting the router, the modem, Edge, Firefox. I went through Kaspersky and could not find a flag as to why it was blocking my internet connection. Finally found this Solution and it worked like a charm! Thanks a ton!

On 12/12/2022 at 4:10 PM, Flood and Flood's wife said:

Hello @complying, 

Welcome!

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

 

[UAE Marshal H9]

@complying

Thanks for opening this topic, you helped me a lot today.

 

@Flood and Flood's wife

Thanks for the solution, it is super!
But, after step# 7, the problem came back, do you have a solution of that too?

Grateful!
H9

 

 

On 12/13/2022 at 3:10 AM, Flood and Flood's wife said:

Hello @complying, 

Welcome!

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited December 14 by UAE Marshal H9

[Berny]

@UAE Marshal H9 Welcome on the Kaspersky Forum.

Please migrate for free from Kaspersky Total Security to Kaspersky Plus.
→ Kaspersky: Basic, Standard, Plus, Premium - info & FAQ

During an on-top install Kaspersky Plus will import license & settings from KTS.

[Flood and Flood's wife]

47 minutes ago, UAE Marshal H9 said:

Thanks for the solution, it is super!
But, after step# 7, the problem came back, do you have a solution of that too?

Hello @UAE Marshal H9, 

Welcome!

1. In (your) Kaspersky Reports - are there any errors that reflect the blocked connections? IF 'yes', please post the *details*, it will help the Community help you. 
2. KTS is Kaspersky's *old* software, it's been replaced by Kaspersky Plus - Kaspersky are offering a free upgrade to Kaspersky Plus, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.
3. Kaspersky Plus can be downloaded from: https://www.kaspersky.com/downloads#update-product. 
4. IF (you) decide to upgrade, we recommend *uninstalling* KTS, only saving the Activation code & Secret Vault (IF you've ever created Secret vaults), all other checkboxes should be *blank* for the uninstall, rebooting the computer, then downloading & installing Kaspersky Plus.
5. After installing Kaspersky Plus, sign into the Kaspersky Plus application with the same email address used for (your) MyKaspersky account, so the Kaspersky Plus application & (your) MyKaspersky account synchronise. 

Thank you🙏
Flood🐳+🐋

Edited December 14 by Flood and Flood's wife
Added: After installing Kaspersky Plus, sign into the Kaspersky Plus application with the same email address used for (your) MyKaspersky account, so the Kaspersky Plus application & (your) MyKaspersky account synchronise. 

[UAE Marshal H9]

Hi All,

@Berny I have already Kaspersky Premium installed, which I have the referred problem with.

On 12/14/2024 at 5:48 PM, Berny said:

@UAE Marshal H9 Welcome on the Kaspersky Forum.

Please migrate for free from Kaspersky Total Security to Kaspersky Plus.
→ Kaspersky: Basic, Standard, Plus, Premium - info & FAQ

During an on-top install Kaspersky Plus will import license & settings from KTS.

 

 

@Flood and Flood's wife, I am not sure how to find the errors, are they inside a file or folder? the only thing I discovered if the software is closed, the internet is working fine, if it is on, no internet.

I have applied the 8-step solution, worked fine, but after step 7 the same problem will come again. Also I have uninstalled it, and installed it again in the way described below, still go the problem, then applied the previous solution and worked except few apps have no internet, but didn't shutdown it. Don't know that to do.

Thanks.

On 12/14/2024 at 5:50 PM, Flood and Flood's wife said:

Hello @UAE Marshal H9, 

Welcome!

1. In (your) Kaspersky Reports - are there any errors that reflect the blocked connections? IF 'yes', please post the *details*, it will help the Community help you. 
2. KTS is Kaspersky's *old* software, it's been replaced by Kaspersky Plus - Kaspersky are offering a free upgrade to Kaspersky Plus, READ: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.
3. Kaspersky Plus can be downloaded from: https://www.kaspersky.com/downloads#update-product. 
4. IF (you) decide to upgrade, we recommend *uninstalling* KTS, only saving the Activation code & Secret Vault (IF you've ever created Secret vaults), all other checkboxes should be *blank* for the uninstall, rebooting the computer, then downloading & installing Kaspersky Plus.
5. After installing Kaspersky Plus, sign into the Kaspersky Plus application with the same email address used for (your) MyKaspersky account, so the Kaspersky Plus application & (your) MyKaspersky account synchronise. 

Thank you🙏
Flood🐳+🐋

 

 

[Flood and Flood's wife]

1 hour ago, UAE Marshal H9 said:

I have already Kaspersky Premium installed, which I have the referred problem with.

I am not sure how to find the errors, are they inside a file or folder? the only thing I discovered if the software is closed, the internet is working fine, if it is on, no internet.

I have applied the 8-step solution, worked fine, but after step 7 the same problem will come again.

Also I have uninstalled it, and installed it again in the way described below, still go the problem, then applied the previous solution and worked except few apps have no internet, but didn't shutdown it. Don't know that to do.

Hello @UAE Marshal H9.,

Thank you for posting back!

1. The original solution - steps 1 thru to 8 is *only* to be used IF the installed software is the original *old* Kaspersky Total Security - version 21.3 - not for Kaspersky Premium OR Kaspersky Plus. 
2. So, as of this moment exactly which software is installed , on (your) computer - on the Windows Taskbar - *Hidden icons*, rightclick the Kaspersky icons, select About - post back the information shown in the About window please? 
3. Which Windows OS & *build*, in Windows Search, type WINVER, open the WINVER app & post back the information shown please? 

Thank you🙏
Flood🐳+🐋

[Berny]

@UAE Marshal H9

For Network connection issues you can also submit a WireShark Log to Kaspersky Technical Support
 

Quote

" To troubleshoot issues with your network connection, Kaspersky Customer Service may require the network traffic logs. You can collect them in the Wireshark application. "

 

[UAE Marshal H9]

16 hours ago, Flood and Flood's wife said:

Hello @UAE Marshal H9.,

Thank you for posting back!

1. The original solution - steps 1 thru to 8 is *only* to be used IF the installed software is the original *old* Kaspersky Total Security - version 21.3 - not for Kaspersky Premium OR Kaspersky Plus. 
2. So, as of this moment exactly which software is installed , on (your) computer - on the Windows Taskbar - *Hidden icons*, rightclick the Kaspersky icons, select About - post back the information shown in the About window please? 
3. Which Windows OS & *build*, in Windows Search, type WINVER, open the WINVER app & post back the information shown please? 

Thank you🙏
Flood🐳+🐋

Hello dear @Flood and Flood's wife,
 

1. Ok, got it.

2. Kaspersky Premium 21.19.7.527 (b)

3. Windows 11, Version Dev (OS Build 27764.1000)

Thanks.

[Flood and Flood's wife]

10 minutes ago, UAE Marshal H9 said:

2. Kaspersky Premium 21.19.7.527 (b)

3. Windows 11, Version Dev (OS Build 27764.1000)

Hello @UAE Marshal H9, 

Thank you so much for the information!

1. Kaspersky *only* supports commercially released OS, no OS that's Insider, Insider Preview, Beta or (in) Development. 
2. Please read:  Kaspersky for Windows, Hardware and software requirements, Operating system requirements. 
3. Please install a *supported* OS & recheck the issue? 

Thank you🙏
Flood🐳+🐋