Kaspersky Standard app name is "Nëw Application" after macOS update

[Muscogulus]

I've just updated macOS to 14.1.1. Kaspersky Standard was open and requesting a reboot when I performed the update. The application name in the menu bar is no longer "Kaspersky Standard" but now reads "Nëw Application" (note the umlaut on the E). What's going on? Is this a known bug?

[Flood and Flood's wife]

  On 11/21/2023 at 5:08 PM, Muscogulus said:

I've just updated macOS to 14.1.1. Kaspersky Standard was open and requesting a reboot when I performed the update. The application name in the menu bar is no longer "Kaspersky Standard" but now reads  (1) "Nëw Application". (2) (note the umlaut on the E). (3) What's going on? Is this a known bug?

Expand  

Hello @Muscogulus,

Welcome!

1. Another Kaspersky Community member has complained of the same issue. 
2. Not sure if their installed Kaspersky app had the umlaut on the ë.
3. ?Please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

[Guest]

Same problem here with Kaspersky Premium, I have the umlaut as well. MacOS Sonoma 14.1.1.

Edited November 22, 2023 by Crylune
included Kaspersky edition

[Flood and Flood's wife]

  On 11/22/2023 at 5:54 AM, Crylune said:

1. Same problem here with Kaspersky Premium, I have the umlaut as well. MacOS Sonoma 14.1.1.

Expand  

Hello @Crylune, 

Welcome back!

• ?Please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

1. ?The more Kaspersky subscribers who formally log the issue with the Kaspersky experts, the more likely the issue is to get appropriate attention?

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited November 22, 2023 by Flood and Flood's wife
grammar

[Guest]

  On 11/22/2023 at 7:03 AM, Flood and Flood's wife said:

Hello @Crylune, 

Welcome back!

• ?Please log a request with Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

1. ?The more Kaspersky subscribers who formally log the issue with the Kaspersky experts, the more likely the issue is to get appropriate attention?

Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Expand  

Yeah, already told support about this. Will share when I get a response.

[Muscogulus]

Heard back from Support and was advised to uninstall the app (by going to the Help menu, then Support, Uninstall). Then reinstall from a My Kaspersky download.

The affected app version is 24.0.0.135a.b (Kaspersky Standard).

[Muscogulus]

Update: The newly installed app is also called "Nëw Application". Time to escalate.

[Muscogulus]

By the time I finished configuring the new installation, "Nëw Application" was replaced by the correct app name. Problem solved.

[Flood and Flood's wife]

  On 11/28/2023 at 7:27 PM, Muscogulus said:

By the time I finished configuring the new installation, "Nëw Application" was replaced by the correct app name. Problem solved.

Expand  

Hello @Muscogulus, 

Well done?, we're delighted to read the issue is resolved, thank you for taking the time to share the good news with the Community?
Flood?+?