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Renan Goulart
Posted (edited)

Heeey, Kaspersky Support Team!

I am writing because my Kaspersky Password Manager (version 25.0.0.225) is crashing unexpectedly on Windows.

 

Problem Summary:

Immediately after I enter my correct master password, the application shows it is "decrypting the vault" and then abruptly closes without displaying any on-screen error message.

Technical Error Details (from Windows Event Viewer):

  • Faulting Module Name: ntdll.dll
  • Exception Code: 0xc00000fd
  • Error Message: STATUS_STACK_OVERFLOW

Troubleshooting I have already performed without success:

  • Restarted both the application and my computer multiple times.
  • Ran the sfc /scannow command to check Windows integrity (no violations found).
  • Performed a full, clean reinstallation of the application using the latest installer from the official website.

The issue persists after all these steps. I believe this could be a bug in the application or a specific issue with my vault file that triggers the "Stack Overflow" error during the decryption process.

Thank you for your attention. I look forward to your instructions on how to resolve this issue.

Capturadetela2025-06-10194310.thumb.png.46f9064faa34be5277b0d1ad8c8db748.pngCapturadetela2025-06-10194122.thumb.png.fcffa5e493b76d02f9d8a7bfa1a78810.pngCapturadetela2025-06-10194023.thumb.png.44b6daeecdeff8b1c4a2292014c029d4.pngCapturadetela2025-06-10194010.thumb.png.22431979080c3a0cf2d3cdfe4a37a610.png

P.S.: Personal information in the screenshots was removed for security reasons. The technical error data is intact.

Att.,

Edited by Berny
Flood and Flood's wife
Posted (edited)
4 hours ago, Renan Goulart said:

I am writing because my Kaspersky Password Manager (version 25.0.0.225) is crashing unexpectedly on Windows.

Problem Summary: Immediately after I enter my correct master password, the application shows it is "decrypting the vault" and then abruptly closes without displaying any on-screen error message.

Hello @Renan Goulart

Welcome!

  1. Check Windows version & OS *build* - make sure they're the latest commercial version & patch & not from Insider, Beta OR Developer streams -> use WINVER in Windows Search OR systeminfo | findstr /B /C:"OS Name" /B /C:"OS Version" in Powershell?
  2. *IF possible* create a KPM Backup. 
  3. *Update* Kaspersky Password Manager to the *latest* version (currently: v25.0.0.501) from -> https://www.kaspersky.com/password-manager#installation.
  4. Recheck the original issue? 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
modified dotpoint 2.
  • The title was changed to Kaspersky Password Manager (v 25.0.0.225) is crashing
  • 3 weeks later...
perrone.ndr
Posted

Hello, i'm experiencing the same issue. My Windows Version is 24H2 (OS Build 26100.4484) and Kaspersy Password Manager is updated to latest version. What can I do to solve this problem? 

thank you

Andrea

Ricardo Marques
Posted

Hello Kaspersky Support Team,

I'm experiencing the same issue reported by another user, but I'm using the latest version of Kaspersky Password Manager (25.0.0.501) on my system.

System details:

  • Operating System: Windows 11 23H2

  • Build Number: 22631.5549

  • KPM Version: 25.0.0.501

  • Note: I am not part of the Windows Insider Program.

Issue description:
After entering my correct master password, the application displays the message “Decrypting vault” and then abruptly closes without showing any error message.

Troubleshooting steps already taken:

  • Restarted the computer

  • Uninstalled and reinstalled Kaspersky Password Manager

However, the issue persists.

Important note:
I noticed the issue began after installing the following Windows Update:

Thanks!

image.thumb.png.bf20ac4ab52afc995a9d198ffd90542b.png
image.thumb.png.4139156d7a18c98685a76e4234d2affe.png
image.thumb.png.4b0183aa9aefe773328696c80acca474.png
image.thumb.png.f72faf6dee27b4aca95ff7b213557dee.png

Flood and Flood's wife
Posted (edited)
11 hours ago, Ricardo Marques said:

Hello Kaspersky Support Team,

I'm experiencing the same issue reported by another user, but I'm using the latest version of Kaspersky Password Manager (25.0.0.501) on my system.

System details:

  • Operating System: Windows 11 23H2

  • Build Number: 22631.5549

  • KPM Version: 25.0.0.501

  • Note: I am not part of the Windows Insider Program.

Issue description:
After entering my correct master password, the application displays the message “Decrypting vault” and then abruptly closes without showing any error message.

Troubleshooting steps already taken:

  • Restarted the computer

  • Uninstalled and reinstalled Kaspersky Password Manager

However, the issue persists.

Important note:
I noticed the issue began after installing the following Windows Update:

Hello @Ricardo Marques

Welcome!

Kaspersky *only* supports commercially released Windows OS -> Preview is not supported. 

From the link (you) provided, the Preview in the title is the information required to show it's not supported: June 26, 2025—KB5060826 (OS Builds 22621.5549 and 22631.5549) Preview

  1. Install a commercially released Windows OS & recheck KPM25.0.0.501(a)? 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
Formatting
Flood and Flood's wife
Posted (edited)
18 hours ago, perrone.ndr said:

I'm experiencing the same issue. My Windows Version is 24H2 (OS Build 26100.4484) and Kaspersky Password Manager is updated to latest version. What can I do to solve this problem? 

thank you

Andrea

Hello @perrone.ndr, Andrea, 

Welcome!

Kaspersky *only* supports commercially released Windows OS -> Preview is not supported -> June 26, 2025—KB5060829 (OS Build 26100.4484) Preview

  1. Install a commercially released Windows OS & recheck KPM 25.0.0.501(a)? 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
formatting

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