kaspersky password manager unable to sync

[Alaa_0005]

I have kaspersky premium subscription. and after i renew my subscription kaspersky password manager show no password any more. I have a super internet connection. But I cannot Sync my kaspersky password manager on my Pc. Its shows unable to sync. I try complete uninstall and reinstall Kaspersky Password Manager but its not working. Kindly need your help. I attached screenshot for your reference.

[Flood and Flood's wife]

23 minutes ago, Alaa_0005 said:

• I have Kaspersky premium subscription.
• after i renew my subscription Kaspersky password manager (KPM) show no password any more.
• I have a super internet connection.
• I cannot Sync my Kaspersky password manager on my Pc.
• Its shows unable to sync.
• I try complete uninstall and reinstall Kaspersky Password Manager but its not working. 

 

Hello @Alaa_0005

Welcome!

• Please provide:

1. Windows OS version & build -> in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?
2. Which Kaspersky password manager *version* - on Windows, Taskbar, *Hidden icons*, right-click the Kaspersky Password Manager, select About -> post back the information shown on the About screen please? 
3. Which Kaspersky Premium *version*, *do the same check - but right-click the Kaspersky icon, select About -> post back the information shown on the About screen please? 
4. Do (you) reside in the US? IF 'yes', please read:  Guide on Kaspersky software availability in the United States. 

Post back please?

Thank you🙏
Flood🐳+🐋