D27_YT Posted October 6, 2023 Share Posted October 6, 2023 I have a small problem, each time i try to download kaspersky , it goes up until like 15%, then a small window pops up for a split second and then it gives me failed to install error , i tried redownloading it multiple times, i have used several anti viruses to check the whole pc for any malware but found nothing, the articles weren't much help either as they suggested stuff i already did,i thought that it was the plus version, i tried downloading the free one and still i failed, every time i try to download it , it gives me the same error, installation failed, your pc could be infected, well if it was infected then i wouldn't be able to download other anti viruses, if there a fix please tell me , i have been trying anything for the past days but nothing Link to comment Share on other sites More sharing options...
harlan4096 Posted October 6, 2023 Share Posted October 6, 2023 Welcome to Kaspersky Community. Where did you download from the installer? https://www.kaspersky.com/downloads#update-product Can You post a screenshot of the warning while installing? Link to comment Share on other sites More sharing options...
D27_YT Posted October 7, 2023 Author Share Posted October 7, 2023 i downloaded kaspersky from kaspersky.gr which i think that is the greek version of the site,whose are the errors that im getting, ''failed to download app'' failed to download app''(the second one is for the vpn) and ''pc might be infected''. i already tried several anti viruses and the kaspersky malware removal tool but to no avail. Link to comment Share on other sites More sharing options...
harlan4096 Posted October 7, 2023 Share Posted October 7, 2023 Do you have installed other security products in the system? or other Kaspersky products already installed? Link to comment Share on other sites More sharing options...
D27_YT Posted October 7, 2023 Author Share Posted October 7, 2023 I have installed the password manager and if it counts,the malware removal tool, the VPN and the Antivirus (free and plus) doesn't want to be downloaded Link to comment Share on other sites More sharing options...
harlan4096 Posted October 7, 2023 Share Posted October 7, 2023 Try to uninstall all Kaspersky products currently installed in the system, and then try again. Link to comment Share on other sites More sharing options...
D27_YT Posted October 7, 2023 Author Share Posted October 7, 2023 I've also tried that, I tried installing the antivirus first and it failed(I had never downloaded anything from Kaspersky before)then I realized that I can just download them separately, I downloaded the password manager without getting any errors, then I tried installing the vpn and it gave me the installation error, same with the antivirus Link to comment Share on other sites More sharing options...
harlan4096 Posted October 7, 2023 Share Posted October 7, 2023 Please contact to K. Support Link to comment Share on other sites More sharing options...
Wesly.Zhang Posted October 10, 2023 Share Posted October 10, 2023 Hello, Please see this support article first: https://support.kaspersky.com/kaspersky-for-windows/21.14/troubleshooting/installation/13253 If it doesn't work, please follow harlan4096's advices. Regards. 1 Link to comment Share on other sites More sharing options...
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