Kaspersky Kids not blocking adult content

[User1]

I had Kaspersky on my kid’s phone but adult sites were not being blocked despite my having all the filters on. Has anyone else experienced this?

[Flood and Flood's wife]

Hello @User1,

Welcome back!

Please tell us:

1. Device operating system name and version? 
2. KSK version? 
3. Which browser has been configured? 
4. May we have a copy of the KSK Summary, 30 day report please? 

Please post back?

Thank you🙏

Flood🐳

[Cecook]

I have this same problem.  Why is it not blocking inappropriate searches?  

[Flood and Flood's wife]

21 minutes ago, Cecook said:

Why is it not blocking inappropriate searches?  

Hello @Cecook

Welcome!

1. Which device does your child use: MAC, Windows, Android, iOS:  device operating system name and version - refer: https://support.kaspersky.com/common/diagnostics/15026? 
2. KSK version, refer: https://support.kaspersky.com/safe-kids-for-android/android/14077? 
3. Which browser has been configured? 
4. Have inappropriate searches ever been blocked successfully? 
5. An example of an inappropriate search that has not been blocked - either a URL or a full screen screen-print, so we can test - we need to see what you, your child sees please? 

Please post back?

Thank you?
Flood?+?

Edited January 28, 2023 by Flood and Flood's wife
modified 5

[Cecook]

1. Android phone: google pixel 3

2. 1.87.0.19

3. Uses Chrome, I assume that is what has been configured.

4. Not to my knowledge

5. see below for screenshot - I don't know what my child sees when he searches, but he was successful with no barriers to that search.

 

[Flood and Flood's wife]

Hello @Cecook, 

Thank you for the information!

1. We can see the issue, irrespective of whether or not the search is made via Google or YouTube, it's not being blocked; the issue needs to be reported to Kaspersky support, on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of the error & a detailed history. 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?

 

Edited January 28, 2023 by Flood and Flood's wife

[Cecook]

I would assume that is the case.

[Cecook]

I guess it could also be a youtube search, but I have both of those enabled, youtube safe search and safe search.

[Flood and Flood's wife]

Hello @Cecook, 

Thank you for posting back!

It makes no difference, KSK is not blocking the search whether it's done via Google or YouTube. 

Please proceed with logging a case. 

Thank you?
Flood?+?

[Cecook]

Thank you.  Will do.