Kaspersky keeps blocking Spotify App in Windows 10

[nickplay]

hi all,

Anyone can help me please, looks like  Kasp Firewall keeps blocking my spotify app in Windows 10.

I can get around it by pause Kasp protection, however every time protection resume, spotify stop working, it is so annoying.

I tried to adjust setting in Kasp.  but I am stuck.

Thanks in advance.  

[Berny]

@nickplayWelcome.

Can you please check  Kaspersky > More Tools > Reports ?

[Wesly.Zhang]

Hello, @nickplay

https://www.spotify.com/ or https://community.chocolatey.org/packages/spotify

This software？

Regards.

[Wesly.Zhang]

Hello, @nickplay

I try to install the application and run it without any problem. Maybe we need more information related to the issue. But you can try this settings first.

[Berny]

@nickplay

Also  , no problem on my side :

 

 

[nickplay]

8 hours ago, Berny said:

@nickplayWelcome.

Can you please check  Kaspersky > More Tools > Reports ?

hi Berny, can't see any spotify being blocked

[nickplay]

7 hours ago, Wesly.Zhang said:

Hello, @nickplay

https://www.spotify.com/ or https://community.chocolatey.org/packages/spotify

This software？

Regards.

it is  a spotify exe. file  not web based spotify

[Wesly.Zhang]

5 minutes ago, nickplay said:

it is  a spotify exe. file  not web based spotify

Hello，

Please try to see if there is any blocking record in the log of the private browsing amd anti-banner function related to the website? If yes, please let me know.

Regards.

[Berny]

In addition to @Wesley.Zhang , did you download the Windows App from this location.

[nickplay]

3 minutes ago, Berny said:

In addition to @Wesley.Zhang , did you download the Windows App from this location.

yes from microsoft

[Berny]

@nickplay Did you try uninstall / reinstall ?

[Wesly.Zhang]

7 minutes ago, nickplay said:

yes from microsoft

Hello, @nickplay

I don't know what situation in your side. Please take screenshot picture about the issue and upload it here.

Regards.

[nickplay]

1 minute ago, Wesly.Zhang said:

Hello, @nickplay

I don't know what situation in your side. Please take screenshot picture about the issue and upload it here.

Regards.

this is spotify screen

[nickplay]

as soon as I paused KASP. spotify works,  I think I am going to give up on KASP

[Berny]

@nickplay Did you check this

[nickplay]

when I tried to add exclusion to Spotify, KASP fails

[Berny]

@nickplay Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/

[nickplay]

6 minutes ago, Berny said:

@nickplay Did you check this

@Berny, yes done that,  I think I have to uninstall and re install both KASP and spotify, thank you all for your helps, appreciated, will report back later

[nickplay]

hello all, just to update you.

Finally I got it works, yes!?
What I gone thru were:
Uninstalled and reinstall Spotify, it did not work
Then I uninstalled and download latest? KASP internet security and re installed. it works straight away without any tweaking on KASP setting.

Thanks all for your effort to help.

?

 

[KarDip]

Hi @nickplay

Awesome you fixed it.

We appreciate the update and great job by you.

Thank you

[alfred0809]

Also shutdown after full scan is now integratet again in MR3 version 21.3.10.391 available for download.

[Branislav]

I've also tried re-installing Spotify to no avail. Kept getting the error code: auth:16 which prevented me from logging in, along with the usual "blocked by firewall" message.

Re-installing Kaspersky Internet Security though is proving to be an even bigger nuisance since the website won't even let me download the installer without buying another license.

I'm gonna attempt a way-around by downloading a trial version and logging into my (subscriber) account from there--

Edited September 18, 2022 by Branislav

[Berny]

@Branislav Welcome.

Above  message [ error code: auth:16 ] is a Spotify Error Code.
Please try Kaspersky → Settings → Additional → Network → ? Do not use proxy server ?

Please download Kaspersky Internet Security from the Global Website :
→ https://www.kaspersky.com/downloads/internet-security

Also, did you visit the Spotify Community.

[Branislav]

5 hours ago, Berny said:

@Branislav Welcome.

Above  message [ error code: auth:16 ] is a Spotify Error Code.
Please try Kaspersky → Settings → Additional → Network → ? Do not use proxy server ?

Please download Kaspersky Internet Security from the Global Website :
→ https://www.kaspersky.com/downloads/internet-security

Also, did you visit the Spotify Community.

I've just reinstalled Kaspersky after downloading the one from the link you've provided, and it fixed my issue, I can use Spotify again!

Thanks a lot.

[Davemontgomery]

I installed the updated version of Kaspersky, but the problem is still there.

i am using spotify premium apk version. Is it a bug in spotify?