Kaspersky is blocking my Roboform and Whatsapp apps at start up

[suel25]

After the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work.

My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm  I get the following message when trying to login .

Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0]

I have tried to use trusted files etc but nothing seems to be working at the moment. 

For Whatsapp I get the following 

 

 

Edited April 4 by Berny

[suel25]

After the last windows 11 update both my Whatsapp and Roboforms do not work with the start menu. I can get them on web browser but not the way that I would like them to work.

My RoboForm on the browser doesn't then offer me my passwords to login and can't be synced with my everywhere accounts on my laptop and phone. I have spent a few hours with the Technical people at RoboForm and they can't find a solution and suggest I contact Kaspersky to find what it wrong. For RoboForm  I get the following message when trying to login .

Cannot Log In: Cannot connect with background: Cannot connect to server: Connecting to online.roboform.com: Cannot switch to TLS mode: rc=-1 err=5 t=error:00000000:lib(0):func(0):reason(0)[0]

I have tried to use trusted files etc but nothing seems to be working at the moment. 

For Whatsapp I get the following 

 

thank you for any help you can give me.

Edited April 4 by Berny

[Friend]

Hello, @suel25,
Update your program to the latest version: Kaspersky Plus

[suel25]

thank you for the suggestion , how do I do that and will it negate my licence and will i have to pay more

[harlan4096]

https://forum.kaspersky.com/topic/kaspersky-basic-standard-plus-premium-info-faq-22816/#comment-98356

 

You can install over Your KTS or do a clean install, Your KTS license will activate Kaspersky Plus.

[suel25]

Thank you . I have phoned Kaspersky support to help me do that.

 

[suel25]

Thank you all for helping me with this all is well and I am very grateful