suel25

Hello Berny. I have submitted the url as advised above and it says good. do I just copy my post in here to Technical support?

I have been using a site to purchase goods for many months but the last time I tried to login I was blocked . Access blocked The requested URL cannot be provided Object URL: https://yumove.co.uk/ contains legitimate software that can be used by criminals to damage your computer or personal data not-a-virus:HEUR:AdWare.Script.Pusher.gen Message generated on: 12/08/2020 09:42:48 How can I get this legitimate site back so I can reorder my purchases on my PC? I had to reorder on my phone but I am not happy using that.

As you were as was typing the last message on the new laptop as the old was rebooting I finished the message sent it only to see I now have (e) on the problem one. So all seems ok. I will check it out in the morning now as it is past my bed time. Thank you for all your help.

Hi FLOOD I think I may have stumbled on the answer - well I hope I have. I have gone through the process of uninstalling then installing always to see version (d) but the last installation told me I should have the UK version. As I haven't any idea of what I should download it has been pot like as to the version I have found online to install. Would it be possible for you to give me a link of the version I should install please and I will try again. The licence takes on each occasion but I still have (d). The other thing is maybe I should disable my Guarded ID to do all this, do you think I should?

Sorry I hadn't got back to you was just setting up a new laptop which took my time. I noticed on the new laptop that downloading and then activating the licence I had version (e). I have also noticed that the daily update of (d) has some components failed. If I were to uninstall and install the latest version do I keep my settings and relevant information with the licence or is there a way of saving them? Looking at reset seems to be a long way to do it when I have limited time and understanding of the things required . Obviously if it isn't updating everything some thing should be done.

Thank you for that answer mikethebike. I followed your directions but only have either or for the boxes update tick. I changed the box and then ran a manual update but I still have version (d). Maybe someone could help - I thought I would try support but got totally bogged down with sending a report so left it. To be honest that is a little beyond me . I will settle with (d) I also did something in firefox and the kaspersky security safe money kicked in without even naming the site. That I was impressed with so if I have trouble with chrome I will use FireFox as that is working over and beyond what I expected.

mikethebike I am in the UK too but haven't seen any patches. Do I need to do something or will it do it in time automatically with the new updates? At least it is working again so I can wait for the new patch to arrive I hope. Thanks for answering my question.

Kaspersky Internet Security. Application Version 19.0.0.1088(d) Is that ok? not sure what to find anywhere else. Would you believe it I went in to see if I could get the for green lines and it is now working. I haven't done anything other than post in here and wait for a reply and now it is working after 2 days of frustration. I am very relieved and thank you for answering me mikethebike

I have had my bank attached to the safe money browser for a long time but suddenly I am getting a message that my Self Defence is disabled. When I go through all the setting my self defence is on and the link to the bank account it there enabled . I did read to go in and change the self defence to enable - it was already so unticked the box and got a confirmation request . When I ticked the enable box again to enable I didn't get a confirmation request. It all says it is on but still won't work when I go in to my bank. I thought a new update might clear it so have updated again but still the problem exists. Reading solutions you have given woomera I am afraid that all you said to do has gone way over my head so is there a simple solution or do I not use the facility anymore? I bought Kaspersky and have use dit for years with the knowledge that I let it keep me secure and don't have to do much other than be careful with passwords etc. I am also not very good at screen prints so hope I don't have to do those for you either. Please can anyone help me?